USPS Study Guide with Complete
Solutions
#postalproud - ANS-providing a world class customer experience that builds stronger
relationships between our customers and our brand
a violation of the security and sancitity of the mail is - ANS-failing to deliver the mail
balloon pricing - ANS-applies to priority mail for delivery to zones 1-4 mail has to weigh
less than 20 lbs and measure over 84 inches
building customer relationships - ANS-positive attitude, listening, communication,
adapting to change, product knowledge, soliciting customer comments, and be the best
customers want - ANS-value, not always the cheapest
DMM - ANS-domestic mail manual
domestic mail - ANS-consists of mail within the united states including army post offices
(APOs), fleet post offices (FPOs), and the united nations
Every Door Direct Mail (EDDM) - ANS-this allows you to map your marketing mail by
age, income, or household. Customers that mail 5,000 or fewer flat-sized mailpieces
within an area by a single post office can use every door direct mail retail. allows
customers to mail small volumes at retail using cash, debit, check, or full-pay meter.
customers don't need to purchase a permit, but must register
first class package service - ANS-does not guarantee the delivery of mail at a certain
time, est delivery times are 1-3 days, any mailable item that weighs 13 ounces or less
can be sent first class mail, process items as parcel
for a mailpiece to be considered a flat-sized mailpiece it must pass the - ANS-flexibility
test
GIST - ANS-greet, inquire, suggest, and thank
HAZMAT - ANS-Does this item contain anything liquid, fragile, perishable or potentially
hazardous such as lithium, perfume, or magnesium?
HFPU - ANS-hold for pickup service
Solutions
#postalproud - ANS-providing a world class customer experience that builds stronger
relationships between our customers and our brand
a violation of the security and sancitity of the mail is - ANS-failing to deliver the mail
balloon pricing - ANS-applies to priority mail for delivery to zones 1-4 mail has to weigh
less than 20 lbs and measure over 84 inches
building customer relationships - ANS-positive attitude, listening, communication,
adapting to change, product knowledge, soliciting customer comments, and be the best
customers want - ANS-value, not always the cheapest
DMM - ANS-domestic mail manual
domestic mail - ANS-consists of mail within the united states including army post offices
(APOs), fleet post offices (FPOs), and the united nations
Every Door Direct Mail (EDDM) - ANS-this allows you to map your marketing mail by
age, income, or household. Customers that mail 5,000 or fewer flat-sized mailpieces
within an area by a single post office can use every door direct mail retail. allows
customers to mail small volumes at retail using cash, debit, check, or full-pay meter.
customers don't need to purchase a permit, but must register
first class package service - ANS-does not guarantee the delivery of mail at a certain
time, est delivery times are 1-3 days, any mailable item that weighs 13 ounces or less
can be sent first class mail, process items as parcel
for a mailpiece to be considered a flat-sized mailpiece it must pass the - ANS-flexibility
test
GIST - ANS-greet, inquire, suggest, and thank
HAZMAT - ANS-Does this item contain anything liquid, fragile, perishable or potentially
hazardous such as lithium, perfume, or magnesium?
HFPU - ANS-hold for pickup service
