SALESFORCE ADMIN EXAM WITH QUESTIONS AND CORRECT
Salesforce Admin Exam
ANSWERS || LATEST UPDATE 2024/2025
Study online at https://quizlet.com/_3k8i4g
1. As an Administrator for your company, you Answer: Set up two different sales
have two different Sales Groups that need to processes and assign them to the ap-
use different Stages on Opportunities. How do propriate profiles.
you display the correct stages for each group?
Explanation: A sales process contains
the stages that an Opportunity follows
through its sales cycle.
2. How many profiles can a user be assigned to Answer: 1
in Salesforce?
Explanation: Users can be assigned to
only 1 profile in Salesforce. They can
also be assigned to only 1 role in the
Role Hierarchy, as well. You can assign
a user to multiple Permission Sets.
3. In addition to Organization Wide, where else Answer: Profile
can you specify Session Settings in Salesforce,
to log users out after a set time of inactivity? Explanation: In addition to the Orga-
nization-wide Session Settings, which
can be found in Setup, there is also a
Session Settings link under each pro-
file. The Session Settings you desig-
nate at the Profile level override the
Session Settings that are set organiza-
tion-wide. Organization-Wide Session
Settings is Sharing Settings in Setup!
4. Complete this sentence - Dynamic Dash- Answer: ..enable each user to see the
boards.. data they have access to.
Explanation: Dynamic dashboards en-
able each user to see the data they
, Salesforce Admin Exam
Study online at https://quizlet.com/_3k8i4g
have access to. With dynamic dash-
board, you can control data visibili-
ty without having to create a separate
dashboard, with its own running user
and folder, for each level of data access.
5. In which of the following scenarios can a Vali- Answer:
dation Rule fire, thus helping prevent bad data 1. During the initial creation of a
from entering your Salesforce org? (3) record.
2. During the manual update of a
record.
3. During a mass import from the Data
Loader.
Explanation: Validation rules do not fire
on Chatter posts, but are fired dur-
ing creation and update of records in
Salesforce - either manually or in bulk.
6. Multiple users are suddenly reporting to you 1. Check the Field Level Security for
that they are receiving a Validation Rule error the industry field to confirm that it is
when trying to create a new account record. not hidden from the affected users. To
The error mentions that the Industry field for access go to Setup, Field Accessibility.
the account cannot be blank. The problem is, 2. Check the page layout(s) assigned to
these users cannot see the Industry picklist the affected users to see if the industry
field, and are therefore unable to select an field is displayed.
Industry and save new account records. Which
steps should you take in order to troubleshoot Explanation: Validation rules fire, even
and resolve this issue for your users? (2) for fields that a user can't see. Reasons
that this may occur would be if the Field
Level Security isn't set for that user's
profile to be able to see the field. An-
, Salesforce Admin Exam
Study online at https://quizlet.com/_3k8i4g
other possibility is that the page lay-
out that is assigned to the user does
not display the field. Turning off the
validation rule may be a temporary fix
until you can get the data access and
visibility issue resolved, but you want
to find the root cause, as best practice.
The Role Hierarchy determined which
records a user has access to for an ob-
ject, but doesn't control the visibility of
individual fields on a object.
7. The director of Sales has asked that you pro- Answer: Create additional pricebooks;
vide pricebook pricing for multiple currencies. one for each desired currency.
You currently have just one pricebook created
in your Salesforce org. You have also previous- Explanation: A pricebook can only re-
ly enabled multiple-currencies in your Sales- flect pricing in a single currency. To
force org. What would you do to accommo- make pricing in another currency avail-
date this request? able to users, you would need to create
individual pricebooks for each curren-
cy.
8. Related to Lead Conversion process in Sales- Answer:
force, you can map Custom Lead fields to Cus- 1. Account
tom fields on which three objects in Sales- 2. Opportunity
force? (3) 3. Contact
Explanation: When sales reps convert
qualified leads, the information from
the standard lead fields appears in
standard fields for contact, account,
and opportunity records.
Salesforce Admin Exam
ANSWERS || LATEST UPDATE 2024/2025
Study online at https://quizlet.com/_3k8i4g
1. As an Administrator for your company, you Answer: Set up two different sales
have two different Sales Groups that need to processes and assign them to the ap-
use different Stages on Opportunities. How do propriate profiles.
you display the correct stages for each group?
Explanation: A sales process contains
the stages that an Opportunity follows
through its sales cycle.
2. How many profiles can a user be assigned to Answer: 1
in Salesforce?
Explanation: Users can be assigned to
only 1 profile in Salesforce. They can
also be assigned to only 1 role in the
Role Hierarchy, as well. You can assign
a user to multiple Permission Sets.
3. In addition to Organization Wide, where else Answer: Profile
can you specify Session Settings in Salesforce,
to log users out after a set time of inactivity? Explanation: In addition to the Orga-
nization-wide Session Settings, which
can be found in Setup, there is also a
Session Settings link under each pro-
file. The Session Settings you desig-
nate at the Profile level override the
Session Settings that are set organiza-
tion-wide. Organization-Wide Session
Settings is Sharing Settings in Setup!
4. Complete this sentence - Dynamic Dash- Answer: ..enable each user to see the
boards.. data they have access to.
Explanation: Dynamic dashboards en-
able each user to see the data they
, Salesforce Admin Exam
Study online at https://quizlet.com/_3k8i4g
have access to. With dynamic dash-
board, you can control data visibili-
ty without having to create a separate
dashboard, with its own running user
and folder, for each level of data access.
5. In which of the following scenarios can a Vali- Answer:
dation Rule fire, thus helping prevent bad data 1. During the initial creation of a
from entering your Salesforce org? (3) record.
2. During the manual update of a
record.
3. During a mass import from the Data
Loader.
Explanation: Validation rules do not fire
on Chatter posts, but are fired dur-
ing creation and update of records in
Salesforce - either manually or in bulk.
6. Multiple users are suddenly reporting to you 1. Check the Field Level Security for
that they are receiving a Validation Rule error the industry field to confirm that it is
when trying to create a new account record. not hidden from the affected users. To
The error mentions that the Industry field for access go to Setup, Field Accessibility.
the account cannot be blank. The problem is, 2. Check the page layout(s) assigned to
these users cannot see the Industry picklist the affected users to see if the industry
field, and are therefore unable to select an field is displayed.
Industry and save new account records. Which
steps should you take in order to troubleshoot Explanation: Validation rules fire, even
and resolve this issue for your users? (2) for fields that a user can't see. Reasons
that this may occur would be if the Field
Level Security isn't set for that user's
profile to be able to see the field. An-
, Salesforce Admin Exam
Study online at https://quizlet.com/_3k8i4g
other possibility is that the page lay-
out that is assigned to the user does
not display the field. Turning off the
validation rule may be a temporary fix
until you can get the data access and
visibility issue resolved, but you want
to find the root cause, as best practice.
The Role Hierarchy determined which
records a user has access to for an ob-
ject, but doesn't control the visibility of
individual fields on a object.
7. The director of Sales has asked that you pro- Answer: Create additional pricebooks;
vide pricebook pricing for multiple currencies. one for each desired currency.
You currently have just one pricebook created
in your Salesforce org. You have also previous- Explanation: A pricebook can only re-
ly enabled multiple-currencies in your Sales- flect pricing in a single currency. To
force org. What would you do to accommo- make pricing in another currency avail-
date this request? able to users, you would need to create
individual pricebooks for each curren-
cy.
8. Related to Lead Conversion process in Sales- Answer:
force, you can map Custom Lead fields to Cus- 1. Account
tom fields on which three objects in Sales- 2. Opportunity
force? (3) 3. Contact
Explanation: When sales reps convert
qualified leads, the information from
the standard lead fields appears in
standard fields for contact, account,
and opportunity records.
