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WLEA POB Exam #2 Questions with
Detailed Verified Answers
Question:4 reasons for learning to communicate effectively with the public.
Ans: -Decreases violence and resistance
-Increases survivability
-Enhances professionalism
-Increases community support
Question: S.A.F.E.R acronym
Ans: Security
Attack
Flight
Excessive Repetition Revised Priorities
Question: Three types of people
Ans: Nice, difficult, sneaky
Question: Disinterested
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Ans: Practice of being unbiased, open and flexible
Question: Brain Damage
Ans: The biases a person carries that interfere with their ability to be
disinterested with the task at hand.
Question: Empathize
Ans: Understanding other peoples perspective, even if we don't agree with it.
Question: What type of people are most dangerous to deal with?
Ans: Sneaky
Question: What three things does the contact professional represent?
Ans: The agency, the citizen and yourself
Question: What is the opposite of talking?
Ans: Waiting, not listening (although it should be).
Question: Paraphrasing
Ans: The act of putting the meaning of the other person into your words.
Question: What roles can communication barriers come from?
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Ans: Sender or receiver
Question: What are the four parts of voice?
Ans: Tone
Pace
Pitch
Modulation
Question: What percentage of the message is conveyed by the content?
Ans: 7%-10%
Question: What percent of the message is conveyed by the voice?
Ans: 33%-40%
Question: What percentage of the message is conveyed by non-verbal
communication?
Ans: 50%-60%
Question: What is an important officer survival tool regarding your voice?
Ans: The ability of control the tone, pace, pitch and modulation
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Question: Proxemics
Ans: Where we are in relation to the person we are in contact with in terms of
physical space
Question: Personal Space
Ans: The invisible, flexible area surrounding a person that acts as a buffer to
the environment.
Question: Territorial Space
Ans: The physical are that a person lays claim to and defends against the
intrusion of others.
Question: What are the four personal space ranges and their distances?
Ans: Intimate- 6-12 inches
Personal - 12-24 inches
Social - 24-48 inches
Public - Exceeds 48 inches
Question: What is the general rule regarding minimum distance that officer
should maintain between them and a subject?
WLEA POB Exam #2 Questions with
Detailed Verified Answers
Question:4 reasons for learning to communicate effectively with the public.
Ans: -Decreases violence and resistance
-Increases survivability
-Enhances professionalism
-Increases community support
Question: S.A.F.E.R acronym
Ans: Security
Attack
Flight
Excessive Repetition Revised Priorities
Question: Three types of people
Ans: Nice, difficult, sneaky
Question: Disinterested
, Page | 2
Ans: Practice of being unbiased, open and flexible
Question: Brain Damage
Ans: The biases a person carries that interfere with their ability to be
disinterested with the task at hand.
Question: Empathize
Ans: Understanding other peoples perspective, even if we don't agree with it.
Question: What type of people are most dangerous to deal with?
Ans: Sneaky
Question: What three things does the contact professional represent?
Ans: The agency, the citizen and yourself
Question: What is the opposite of talking?
Ans: Waiting, not listening (although it should be).
Question: Paraphrasing
Ans: The act of putting the meaning of the other person into your words.
Question: What roles can communication barriers come from?
, Page | 3
Ans: Sender or receiver
Question: What are the four parts of voice?
Ans: Tone
Pace
Pitch
Modulation
Question: What percentage of the message is conveyed by the content?
Ans: 7%-10%
Question: What percent of the message is conveyed by the voice?
Ans: 33%-40%
Question: What percentage of the message is conveyed by non-verbal
communication?
Ans: 50%-60%
Question: What is an important officer survival tool regarding your voice?
Ans: The ability of control the tone, pace, pitch and modulation
, Page | 4
Question: Proxemics
Ans: Where we are in relation to the person we are in contact with in terms of
physical space
Question: Personal Space
Ans: The invisible, flexible area surrounding a person that acts as a buffer to
the environment.
Question: Territorial Space
Ans: The physical are that a person lays claim to and defends against the
intrusion of others.
Question: What are the four personal space ranges and their distances?
Ans: Intimate- 6-12 inches
Personal - 12-24 inches
Social - 24-48 inches
Public - Exceeds 48 inches
Question: What is the general rule regarding minimum distance that officer
should maintain between them and a subject?
