CALP Verified Multiple Choice and Conceptual
Actual Emended Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. What is the best way to approach a variety of service requests from a
variety of residents? - ANSWER A successful Leasing Professional
understands how to tailor his or her style to the needs of each resident. The
key is to listen and respond appropriately, showing that you care and hear
their frustration needs and concerns. Afterall, sales and service should
never be disconnected.
2. What is the "silo mentality "and how can it hurt your property team? -
ANSWER The Silo Mentality is a mindset in which certain groups are
reluctant to share information with others, or even harbor hostility toward
other groups within the same company. This type of mentality will result in
low work efficiency, poor morale, and can dramatically impact the culture of
your community.
3. List three steps to effective collaboration. - ANSWER Share a unified
vision of your apartment community with all the teams and
work towards achieving common goals.
Share responsibilities with the maintenance team.
Allow more people to have a voice.
, 4. Why is clear communication so important between the maintenance and
management teams? - ANSWER The better the communication and
respect within the entire team, the more comfortable and secure your
residents will feel about the service they are receiving. It also avoids any
mistakes or misunderstandings that could occur from lack of clear
communication.
5. List some tips to foster recognition and appreciation with the maintenance
team. - ANSWER Give firsthand feedback to the maintenance team on
work that has been specifically mentioned by a resident.
Acknowledge their work contribution and the impact of their service in improving
the community.
Recognize opportunities to appreciate and praise their work, whether small or
large.
Define exactly what makes a "wow" moment so the team can aspire to reach it.
Share any and all survey comments about maintenance.
Consider a financial incentive based upon above and beyond service.
6. When a resident has an unpleasant incident on the property and comes to
you wanting action - ANSWER what is the best approach to take?,
Express your sympathy to the family as well as taking ownership of the
situation with a prompt action step.
7. List the correct findings for each of the seven scenarios in module 2: -
ANSWER As long as the decorations are not religious in nature they can
stay. The
,common areas of the community should not infer directly or indirectly a
preference or limitation for any particular religion.
As an owner, you may make reasonable rules about how your building units
are maintained by the resident.
You may need to make an accommodation but you can still use your standard
screening without violating Fair Housing laws.
You should come up with ways to educate, warn, or penalize other residents
who do not comply with the new parking space assignment. Once the space
is identified, the landlord must enforce its availability.
It is important to be mindful of an individual 'cultural uniqueness.
Before taking an action against the resident who is causing a problem, it is
wise to first investigate into the situation to acquire evidence beyond the
complainant information. Then, try a mediation method that involves all
affected parties in a conversation that promotes understanding and
reasonable resolutions.
Check with the law to discover if the landlord must bear some costs of the
move for a disabled resident.
8. What should be your response to a resident who give you notice to vacate
after receiving a renewal letter with an increase? - ANSWER If a
resident notifies you of his or her plans to move after receiving a renewal
notice, it is time to reach out to the resident personally to attempt to
retract their notice and stay!
, 9. To encourage renewals - ANSWER it is best to have an ongoing
relationship with the resident.
At renewal time it is important to take the time to talk and reconnect.
What typically should you discuss?,
What services does this resident use or value at your property? (e.g.,
concierge service for package deliveries, dry cleaning pickup or delivery, 24-
hour maintenance service, day care service, etc.).
What is the resident looking for in his or her future home?
Remind the resident about the cost of moving and offer a quick comparison of
market rates for your competitors."
10. List four ways you can maintain the value of your community in the eyes of
your residents. - ANSWER Preventive Maintenance
High-quality Maintenance Service
Aesthetic Value
Promptness and Attentiveness
11. What are some of the things the residents in the video said they valued
about their apartment? - ANSWER Fulfill promises
The Super (maintenance lots said this)
Communication from staff
Smile, knew my name, personalized
Actual Emended Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. What is the best way to approach a variety of service requests from a
variety of residents? - ANSWER A successful Leasing Professional
understands how to tailor his or her style to the needs of each resident. The
key is to listen and respond appropriately, showing that you care and hear
their frustration needs and concerns. Afterall, sales and service should
never be disconnected.
2. What is the "silo mentality "and how can it hurt your property team? -
ANSWER The Silo Mentality is a mindset in which certain groups are
reluctant to share information with others, or even harbor hostility toward
other groups within the same company. This type of mentality will result in
low work efficiency, poor morale, and can dramatically impact the culture of
your community.
3. List three steps to effective collaboration. - ANSWER Share a unified
vision of your apartment community with all the teams and
work towards achieving common goals.
Share responsibilities with the maintenance team.
Allow more people to have a voice.
, 4. Why is clear communication so important between the maintenance and
management teams? - ANSWER The better the communication and
respect within the entire team, the more comfortable and secure your
residents will feel about the service they are receiving. It also avoids any
mistakes or misunderstandings that could occur from lack of clear
communication.
5. List some tips to foster recognition and appreciation with the maintenance
team. - ANSWER Give firsthand feedback to the maintenance team on
work that has been specifically mentioned by a resident.
Acknowledge their work contribution and the impact of their service in improving
the community.
Recognize opportunities to appreciate and praise their work, whether small or
large.
Define exactly what makes a "wow" moment so the team can aspire to reach it.
Share any and all survey comments about maintenance.
Consider a financial incentive based upon above and beyond service.
6. When a resident has an unpleasant incident on the property and comes to
you wanting action - ANSWER what is the best approach to take?,
Express your sympathy to the family as well as taking ownership of the
situation with a prompt action step.
7. List the correct findings for each of the seven scenarios in module 2: -
ANSWER As long as the decorations are not religious in nature they can
stay. The
,common areas of the community should not infer directly or indirectly a
preference or limitation for any particular religion.
As an owner, you may make reasonable rules about how your building units
are maintained by the resident.
You may need to make an accommodation but you can still use your standard
screening without violating Fair Housing laws.
You should come up with ways to educate, warn, or penalize other residents
who do not comply with the new parking space assignment. Once the space
is identified, the landlord must enforce its availability.
It is important to be mindful of an individual 'cultural uniqueness.
Before taking an action against the resident who is causing a problem, it is
wise to first investigate into the situation to acquire evidence beyond the
complainant information. Then, try a mediation method that involves all
affected parties in a conversation that promotes understanding and
reasonable resolutions.
Check with the law to discover if the landlord must bear some costs of the
move for a disabled resident.
8. What should be your response to a resident who give you notice to vacate
after receiving a renewal letter with an increase? - ANSWER If a
resident notifies you of his or her plans to move after receiving a renewal
notice, it is time to reach out to the resident personally to attempt to
retract their notice and stay!
, 9. To encourage renewals - ANSWER it is best to have an ongoing
relationship with the resident.
At renewal time it is important to take the time to talk and reconnect.
What typically should you discuss?,
What services does this resident use or value at your property? (e.g.,
concierge service for package deliveries, dry cleaning pickup or delivery, 24-
hour maintenance service, day care service, etc.).
What is the resident looking for in his or her future home?
Remind the resident about the cost of moving and offer a quick comparison of
market rates for your competitors."
10. List four ways you can maintain the value of your community in the eyes of
your residents. - ANSWER Preventive Maintenance
High-quality Maintenance Service
Aesthetic Value
Promptness and Attentiveness
11. What are some of the things the residents in the video said they valued
about their apartment? - ANSWER Fulfill promises
The Super (maintenance lots said this)
Communication from staff
Smile, knew my name, personalized
