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PSE 465 Midterm Questions with
Detailed Verified Answers
Question:If a process has reached a Six Sigma performance level, how many
defects (or errors) are produced for every one million opportunities?
Ans: 3.4
Question: ALL of the following contribute to the COPQ (Cost Of Poor
Quality). Which selection does not fit into the categories of internal failure,
external failure, or appraisal?
Ans: Cost of planning, training and process control
Question: Quality is defined by ________ of the customers
Ans: Satisfaction
Question: _________ is the enemy of Quality
Ans: variation
Question: The LSS improvement process begins with a close understanding
of________
Ans: customer needs
Question: Which of the following is NOT a lean principle?
a.Respond to push
b.Customer centricity
c.Pursue Perfection
d.Create flow
Ans: Respond to push
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Question: How would you categorize the cost of internal product/process
testing?
Ans: Appraisal cost
Question: At what step in the LSS improvement process is a Process Map of
the process first created.
Ans: Define
Question: What are the Critical to Quality (CTQ) Characteristics?
Ans: The process outputs that drive customer satisfaction
Question: The definition of quality often depends on _______.
Ans: Stakeholders
Question: What is the primary approach employed by LSS to reduce the
number of defects?
Ans: Reduce process variability at the source by redesign or process control
Question: What is the strongest guiding force of LSS decision-making?
Ans: Data and statistical analysis
Question: Which tool is most commonly used to map the complete sequence
of activities, including customers and suppliers, an organization performs in
order to produce and deliver its end product or service?
Ans: Value stream map
Question: If a distribution is skewed to the right with no outliers, which
expression is correct?
Ans: mean > median
Question: What is the primary reason for using an Affinity Diagram in the
voice of the customer process?
PSE 465 Midterm Questions with
Detailed Verified Answers
Question:If a process has reached a Six Sigma performance level, how many
defects (or errors) are produced for every one million opportunities?
Ans: 3.4
Question: ALL of the following contribute to the COPQ (Cost Of Poor
Quality). Which selection does not fit into the categories of internal failure,
external failure, or appraisal?
Ans: Cost of planning, training and process control
Question: Quality is defined by ________ of the customers
Ans: Satisfaction
Question: _________ is the enemy of Quality
Ans: variation
Question: The LSS improvement process begins with a close understanding
of________
Ans: customer needs
Question: Which of the following is NOT a lean principle?
a.Respond to push
b.Customer centricity
c.Pursue Perfection
d.Create flow
Ans: Respond to push
, Page | 2
Question: How would you categorize the cost of internal product/process
testing?
Ans: Appraisal cost
Question: At what step in the LSS improvement process is a Process Map of
the process first created.
Ans: Define
Question: What are the Critical to Quality (CTQ) Characteristics?
Ans: The process outputs that drive customer satisfaction
Question: The definition of quality often depends on _______.
Ans: Stakeholders
Question: What is the primary approach employed by LSS to reduce the
number of defects?
Ans: Reduce process variability at the source by redesign or process control
Question: What is the strongest guiding force of LSS decision-making?
Ans: Data and statistical analysis
Question: Which tool is most commonly used to map the complete sequence
of activities, including customers and suppliers, an organization performs in
order to produce and deliver its end product or service?
Ans: Value stream map
Question: If a distribution is skewed to the right with no outliers, which
expression is correct?
Ans: mean > median
Question: What is the primary reason for using an Affinity Diagram in the
voice of the customer process?
