TEST BANK HUMAN RESOURCES MANAGEMENT IN CANADA DESSLER G., COLE N 15th Canadian Edition

lOMoAR n n cPSD|
n 11700591




TEST BANK For
n n




Human Resources Management in Canada
n n n n




15th Canadian Edition by Gary Dessler
n



n n n n




Chapters 1 - 17
n n n n

,lOMoAR n n cPSD| n11700591

, lOMoAR n n cPSD|
n 11700591




Answers are at the end of each Chapter
n n n n n n n




Chapter 1
n




MULTIPLE CHOICE. n Choose the one alternative that best completes the statement or answers the question. n n n n n n n n n n n n




1) Human resources management refers to: n n n n




A) the management of people in organizations.
n n n n n




B) concepts and techniques for organizing work activities. n n n n n n




C) all managerial activities.
n n




D) concepts and techniques used in leading people at work. n n n n n n n n




E) management techniques for controlling people at work. n n n n n n




2) The knowledge, education, training, skills, and expertise ofa firm's workers is known as:
n n n n n n n n n n n n n




A) physicalcapital. n




B) management's philosophy. n




C) human capital. n




D) production capital. n




E) culturaldiversity. n




3) Human resources practices that support strategy include:
n n n n n n




A) performance management. n




B) production scheduling. n




C) policies and procedures. n n




D) staffing practices. n




E) rewards practices. n




4) A companyutilizes a systemto measure the impact of Human Resources which balances measures relating to
n n n n n n n n n n n n n n n n




financial results, customers, internal business processes and human capital management. This system is knows as the:
n n n n n n n n n n n n n n n n




A) HRIS.
B) balanced strategy. n




C) Human Capital Index. n n




D) balanced scorecard. n




E) none of the above. n n n




5) You have been tasked with building employee engagement at the firm you work for. Strategic human
n n n n n n n n n n n n n n n




nresources initiatives you would consider implementing include:
n n n n n n




A) employee recognition programs and management development programs. n n n n n n




B) diversityprograms. n




C) employee recognition programs. n n




D) employee relations activity. n n




E) job design indicators. n n




6) HR department staff members are traditionallyinvolved in keyoperational responsibilities. Which of the
n n n n n n n n n n n n n




nfollowing is an operational responsibility?
n n n n




A) setting goals and objectives n n n




B) collecting metrics n




C) analyzing metrics n




D) interpreting human right laws n n n




E) interpreting health and safety legislation n n n n

, lOMoAR n n cPSD|
n 11700591




7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements,
n n n n n n n n n n n




and the outcome ofrecent arbitration hearings and court decisions is most closelyrelated with which of the following HR
n n n n n n n n n n n n n n n n n n n n




activities?
n




A) serving as a consultant n n n




B) formulating policies and procedures n n n




C) offering advice n




D) providing services n




E) serving as a change agent n n n n




8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is known
n n n n n n n n n n n n n n n n




as
n




A) hiring temporaryemployees. n n




B) payroll and benefits administration. n n n




C) contract administration. n




D) outsourcing.
E) labour-management relations. n




9) The company's plan for how it will balance its internal strengths and weaknesses with external
n n n n n n n n n n n n n n




nopportunities and threats in order to maintain competitive advantage is known as
n n n n n n n n n n n




A) HR strategy. n




B) strategy.
C) environmental scanning. n




D) policies and procedures. n n




E) none of the above. n n n




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor
n n n n n n n n n n n n n n n




compensation and incentive plans, information about pending legislative changes and availabilityof talent in the
n n n n n n n n n n n n n n n




labour market for the upcoming strategic planning meeting. Rita was conducting:
n n n n n n n n n n n




A) environmental scanning. n




B) an employee engagement survey.
n n n




C) an external market survey.
n n n




D) an envrionmental study.n n




E) an external opportunities/threats study.
n n n




11) The HR manager of Smith & Yu companywas heavily involved in a downsizing exercise ofthe company's sales
n n n n n n n n n n n n n n n n n n




force due to an economic downturn. He was also involved in arranging for outplacement services and employee
n n n n n n n n n n n n n n n n n




retention programs as well as restructuring of the business following the downsizing. This is an example of HR's role in:
n n n n n n n n n n n n n n n n n n n n




A) formulating strategy. n




B) operational activities. n




C) environmental scanning. n




D) environmental scanning and executing strategy. n n n n




E) executing strategy. n




12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
n n n n n n n n n n n n n n n n n




A) organizational climate. n




B) the strategic plan. n n




C) the mission statement.
n n




D) organizational culture. n




E) the pervading atmosphere.
n n