AND ANSWERS GUARANTEE A+
✔✔guidelines for establishing quality objectives - ✔✔1. Let people have a voice
2. State objectives specifically
3. Relate objectives to specific actions
4. Pinpoint expected results
5. Set goals high enough, but not too high
6. Specify when goals are to be achieved
7. Set objectives in relation to other objectives
8. State objectives clearly and simply
✔✔Management by Objectives (MBO) - ✔✔a process of setting mutually agreed upon
goals and using those goals to evaluate employee performance
✔✔MBO necessary factors - ✔✔management commitment
goals shared and developed by management and employees
constant provess evaluation
reward progress accordingly
✔✔MBO advantages - ✔✔-Emphasize what should be done in an organization to
achieve organizational goals
-Secures employee commitment to attaining organizational goals
✔✔MBO disadvantages - ✔✔- Time-consuming
- Increased paperwork
✔✔forecasting - ✔✔predicting future environmental happenings that will influence the
operations of the organization
✔✔Scheduling Process - ✔✔-Formulating detailed listings of activities that must be
accomplished to attain an objective
-Allocating resources necessary to attain the objective
-Setting up and following time tables for completing the objective
✔✔Why Plans Fail - ✔✔-Planning not integrated
-Lack of understanding
-Managers across all levels are not engaged
-Responsibility is wrongly vested
-Expectation plans are realized effortlessly
-Too much attempted at once
-Management fails to implement the plan
-Financial projections confused with planning
-Inadequate inputs used in planning
-Failure to grasp overall planning process
, ✔✔strategy - ✔✔broad general plan for long term objectives
consistent with organization's purpose and objectives
✔✔Strategic Management Process - ✔✔a six-step process that encompasses strategic
planning, implementation, and evaluation
✔✔strategic vision provides - ✔✔- provides general identity, direction, and level of
aspirations
- is the heart of the strategy and strategic plan
- is short and compelling
✔✔Mission Statement - ✔✔a short, specific written statement of the reason a business
exists and what it wants to achieve
✔✔Strategic Objectives steps (4) - ✔✔translate the strategic intent and mission into
concrete and measurable goals,
- allocate resources appropriately
- reach a shared understanding of priorities
-delegate responsibilities
-hold people accountable for results
✔✔importance of environment - ✔✔study of organizations environment in an effort to
pinpoint environmental factors having a significant influence on how the organization
operates
✔✔general environment - ✔✔the economic, technological, sociocultural, and
political/legal trends that indirectly affect all organizations
✔✔Porter's Five Forces - ✔✔threat of entry, threat of substitute, supplier power, buyer
power, and competitive rivalry
✔✔internal environment - ✔✔the events and trends inside an organization that affect
management, employees, and organizational culture
✔✔environmental uncertainty - ✔✔lack of information needed to understand or predict
the future
✔✔organizational responses to environmental changes - ✔✔advertising / public
relations
political activity
forecast/planning
flexible structures
mergers/joint ventures