You should always pilot your solution to ensure it performs as expected - ANSFalse
Why are non-US call center staff hard to understand?Explain how you felt at your first
thought to use FedEx
Which value is the mode of the number set? 7,8,6,7,10,8,5,7 - ANS7
Which type of process map shows interactions and hand-offs between stakeholders? -
ANSDeployment flowchart
Which type of brainstorming can address several issues at once in an interactive group
setting - ANSCharetteProcedure
Which type of activity is the customer willing to pay for - ANSvalue-added activity
Which tool will help determine the scope of my project - ANSSIPOC
Which tool is used in a quality improvement project and states the business objectives -
ANSQAT Charter
Which tool helps you to maintain an organized, safe and high-performing way of
working - ANS5S+1
Which tool graphically shows what the brain does naturally - ANSMind Mapping
Which tool cannot help you determine CTQ requirements?
Which test cannot be used to test variance - ANSOne-proportion test
Which team member of a typical QAT initiates and approves business processes -
ANSProcess owner
Which team member in a typical QAT documents team progress - ANSScribe
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation
plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation
- ANSBuildunderstandin
Which stakeholder is not considered an interested party - ANSSponsors
Which stakeholder is considered a dedicated stakeholder - ANSProject team members
Which represents the confidence interval of a test where significance level is
represented by α - ANS1 - α
Which question is acceptable to be used on a survey?
Which principle takes us out of our boundaries and prompts us to consider the larger
picture - ANSQuality Involves Teamwork
Which principle addresses waste reduction and/or elimination - ANSOptimize Business
Performance
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
department uses it 3 Nobody uses it 4 QDM applies to all functions and activities -
ANSQDM applies to all functions and activities
Which of the following types of control charts are used to for non-continuous data -
ANSAttribute Control Charts
Which of the following is not a type of experimental design?
Which of the following is not a trait of micromanagers
Which of the following is not a role that project managers must be able to fulfill
, Which of the following is not a leadership practice you can use to engage your team to
use QDM - ANSIntimidate
Which of the following is not a common pitfall of data collection - ANSForgetting where
you put the data
Which of the following is a measure of how frequently defects occur in a process -
ANSSigma level
Which of the following graphics show data that is normally distributed, with equal
variance
Which of the answers below are benefits of supporting QDM as a part of our FedEx
culture? - ANSQDM helps you drive innovation
Which measurement scale should be used to measure temperature - ANSInterval
Which measurement scale should be used to measure sea-level - ANSInterval
Which measurement scale should be used to measure package length - ANSRatio
Which measurement scale should be used to measure delivery status - ANSOrdinal
Which measure of central tendency is used when data consists of extreme values -
ANSMedian
Which is not calculated to determine a one-way ANOVA - ANSStandard deviation
Which is not an assumption for simple linear regression - ANSThe residuals are all
greater than 0
Which is not a sign that the results in a statistical test is significant ? - ANSResult
matches initial expectations for the test's outcome
Which is not a component of a control plan
Which is a question you shouldn't consider when developing a data collection plan -
ANSDoes the data confirm what you expect to see?
Which is a benefit of having a project manager from a project component perspective -
ANSControlled scope
Which is a benefit of having a project manager from a people component perspective -
ANSIncreased accountability
Which involves transforming numbers or using abbreviations for long strings of data -
ANSCoded Data
Which helps you see how value is added to a process as it evolves from current to
future state - ANSValue Stream Map
Which finds the failure mode before the customer experiences the failure effect -
ANSDetection control
Which determines the degree to which individual or average measurements agree with
standards - ANSData Accuracy
Which chart should be used to track sales over time - ANSRunChart
Which chart should be used to present the causes of complaints - ANSParetoChart
Which chart should be used to compare sales before and after a new initiative -
ANSBox and whisker Chart
Why are non-US call center staff hard to understand?Explain how you felt at your first
thought to use FedEx
Which value is the mode of the number set? 7,8,6,7,10,8,5,7 - ANS7
Which type of process map shows interactions and hand-offs between stakeholders? -
ANSDeployment flowchart
Which type of brainstorming can address several issues at once in an interactive group
setting - ANSCharetteProcedure
Which type of activity is the customer willing to pay for - ANSvalue-added activity
Which tool will help determine the scope of my project - ANSSIPOC
Which tool is used in a quality improvement project and states the business objectives -
ANSQAT Charter
Which tool helps you to maintain an organized, safe and high-performing way of
working - ANS5S+1
Which tool graphically shows what the brain does naturally - ANSMind Mapping
Which tool cannot help you determine CTQ requirements?
Which test cannot be used to test variance - ANSOne-proportion test
Which team member of a typical QAT initiates and approves business processes -
ANSProcess owner
Which team member in a typical QAT documents team progress - ANSScribe
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation
plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation
- ANSBuildunderstandin
Which stakeholder is not considered an interested party - ANSSponsors
Which stakeholder is considered a dedicated stakeholder - ANSProject team members
Which represents the confidence interval of a test where significance level is
represented by α - ANS1 - α
Which question is acceptable to be used on a survey?
Which principle takes us out of our boundaries and prompts us to consider the larger
picture - ANSQuality Involves Teamwork
Which principle addresses waste reduction and/or elimination - ANSOptimize Business
Performance
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
department uses it 3 Nobody uses it 4 QDM applies to all functions and activities -
ANSQDM applies to all functions and activities
Which of the following types of control charts are used to for non-continuous data -
ANSAttribute Control Charts
Which of the following is not a type of experimental design?
Which of the following is not a trait of micromanagers
Which of the following is not a role that project managers must be able to fulfill
, Which of the following is not a leadership practice you can use to engage your team to
use QDM - ANSIntimidate
Which of the following is not a common pitfall of data collection - ANSForgetting where
you put the data
Which of the following is a measure of how frequently defects occur in a process -
ANSSigma level
Which of the following graphics show data that is normally distributed, with equal
variance
Which of the answers below are benefits of supporting QDM as a part of our FedEx
culture? - ANSQDM helps you drive innovation
Which measurement scale should be used to measure temperature - ANSInterval
Which measurement scale should be used to measure sea-level - ANSInterval
Which measurement scale should be used to measure package length - ANSRatio
Which measurement scale should be used to measure delivery status - ANSOrdinal
Which measure of central tendency is used when data consists of extreme values -
ANSMedian
Which is not calculated to determine a one-way ANOVA - ANSStandard deviation
Which is not an assumption for simple linear regression - ANSThe residuals are all
greater than 0
Which is not a sign that the results in a statistical test is significant ? - ANSResult
matches initial expectations for the test's outcome
Which is not a component of a control plan
Which is a question you shouldn't consider when developing a data collection plan -
ANSDoes the data confirm what you expect to see?
Which is a benefit of having a project manager from a project component perspective -
ANSControlled scope
Which is a benefit of having a project manager from a people component perspective -
ANSIncreased accountability
Which involves transforming numbers or using abbreviations for long strings of data -
ANSCoded Data
Which helps you see how value is added to a process as it evolves from current to
future state - ANSValue Stream Map
Which finds the failure mode before the customer experiences the failure effect -
ANSDetection control
Which determines the degree to which individual or average measurements agree with
standards - ANSData Accuracy
Which chart should be used to track sales over time - ANSRunChart
Which chart should be used to present the causes of complaints - ANSParetoChart
Which chart should be used to compare sales before and after a new initiative -
ANSBox and whisker Chart
