Organizational Behavior
diversity - any characteristic that makes people different from one another
diversity management - the process and programs by which managers make everyone more
aware of and sensitive to the needs and differences of others
doing - cognitive approach to personality
emotional dissonance - occurs when employees have to project one emotion while
simultaneously feeling another
emotional labor - an employee's expression of organizationally desired emotions during
interpersonal transactions at work
emotions - intense feelings that are directed at someone or something
employee engagement - the degree of involvement with, satisfaction with, and enthusiasm for
the job
equal employment opportunity commission - classifies a person as disabled who has any
physical or mental impairment that substantially limits one or more major life activities
extraversion, agreeableness, conscientiousness, emotional stability, openness - big five
personality traits
false - True or false: the attitude-behavior relationship is likely to be much weaker if an attitude
refers to something with which we have direct personal experience
, ability - individual's current capacity to perform various tasks in a job
affect - broad range of feelings that people experience
affective - feeling toward a specific person, situation or other entity
affective events theory - 1. emotions provide valuable insights into how workplace hassles and
uplifting events influence employee performance and satisfaction
2. emotions, and the events that cause them, should not be ignored at work because they
accumulate
affective events theory - work events cause one to experience certain emotions which influence
attitudes about work which cause behaviors to be elicted
agreeableness - correlated with thinking-feeling dimension
attitude - an evaluative statement either favorable or unfavorable about objects, people, or
events
behavioral - action resulting from a specific person, situation, or other entity
beliefs about the likely outcomes of the behavior and the evaluations of these outcomes -
attitudes toward a particular behavior depend on:
bounded rationality - assumes limited knowledge and time
diversity - any characteristic that makes people different from one another
diversity management - the process and programs by which managers make everyone more
aware of and sensitive to the needs and differences of others
doing - cognitive approach to personality
emotional dissonance - occurs when employees have to project one emotion while
simultaneously feeling another
emotional labor - an employee's expression of organizationally desired emotions during
interpersonal transactions at work
emotions - intense feelings that are directed at someone or something
employee engagement - the degree of involvement with, satisfaction with, and enthusiasm for
the job
equal employment opportunity commission - classifies a person as disabled who has any
physical or mental impairment that substantially limits one or more major life activities
extraversion, agreeableness, conscientiousness, emotional stability, openness - big five
personality traits
false - True or false: the attitude-behavior relationship is likely to be much weaker if an attitude
refers to something with which we have direct personal experience
, ability - individual's current capacity to perform various tasks in a job
affect - broad range of feelings that people experience
affective - feeling toward a specific person, situation or other entity
affective events theory - 1. emotions provide valuable insights into how workplace hassles and
uplifting events influence employee performance and satisfaction
2. emotions, and the events that cause them, should not be ignored at work because they
accumulate
affective events theory - work events cause one to experience certain emotions which influence
attitudes about work which cause behaviors to be elicted
agreeableness - correlated with thinking-feeling dimension
attitude - an evaluative statement either favorable or unfavorable about objects, people, or
events
behavioral - action resulting from a specific person, situation, or other entity
beliefs about the likely outcomes of the behavior and the evaluations of these outcomes -
attitudes toward a particular behavior depend on:
bounded rationality - assumes limited knowledge and time
