CVS Pharmacy questions with accurate answers
"New Rx" Ans✓✓✓ Press Spacebar to view multiple pages under
#Patient Profile#
"Status" Ans✓✓✓ #Inactive, In-process, On-hold, DUR Rx, Expired#
Action Notes Ans✓✓✓ These will be concerning any of the following:
1.Preferred contact #
2.Insurance rejection
3. "Refill too soon"
Adherence outreach call Ans✓✓✓ considered for a patient who is non-
compliant
ALT +F2 Ans✓✓✓ Access a second window on the RX system
Controlled Substances Ans✓✓✓ 1. Request Driver's license at pick-up
2.Count Medication twice. Circle and initial quantity on container
CSI Ans✓✓✓ Customer Savings Initiative
Customer Phone calls Ans✓✓✓ 1. Address requests for prescription
refills
, 2.Submit a request for refill authorization when a prescription has no
remaining refills
Drive-thru Ans✓✓✓ 1. Name
2. Date of Birth
3.Preferred contact
4.Allergies
5.Pick-up time
F9 Ans✓✓✓ Opens the HELP screen on the RX system
Four stages of listening Ans✓✓✓ 1.Hearing
2.Paying Attention
3.Assigning Meaning
4.Deciding how you will React
How can you edit information in the Patient Profile Ans✓✓✓ e.g
contact # and address
Importance of Production Ans✓✓✓ 1. Satisfy customer refill requests
2.Respond to customer questions
3.Perform basic mainenance tasks
4.Provide "exceptional" customer service
"New Rx" Ans✓✓✓ Press Spacebar to view multiple pages under
#Patient Profile#
"Status" Ans✓✓✓ #Inactive, In-process, On-hold, DUR Rx, Expired#
Action Notes Ans✓✓✓ These will be concerning any of the following:
1.Preferred contact #
2.Insurance rejection
3. "Refill too soon"
Adherence outreach call Ans✓✓✓ considered for a patient who is non-
compliant
ALT +F2 Ans✓✓✓ Access a second window on the RX system
Controlled Substances Ans✓✓✓ 1. Request Driver's license at pick-up
2.Count Medication twice. Circle and initial quantity on container
CSI Ans✓✓✓ Customer Savings Initiative
Customer Phone calls Ans✓✓✓ 1. Address requests for prescription
refills
, 2.Submit a request for refill authorization when a prescription has no
remaining refills
Drive-thru Ans✓✓✓ 1. Name
2. Date of Birth
3.Preferred contact
4.Allergies
5.Pick-up time
F9 Ans✓✓✓ Opens the HELP screen on the RX system
Four stages of listening Ans✓✓✓ 1.Hearing
2.Paying Attention
3.Assigning Meaning
4.Deciding how you will React
How can you edit information in the Patient Profile Ans✓✓✓ e.g
contact # and address
Importance of Production Ans✓✓✓ 1. Satisfy customer refill requests
2.Respond to customer questions
3.Perform basic mainenance tasks
4.Provide "exceptional" customer service
