HRM 360 Exam #2 Chapters 5-7 update || 100% Verified Answers.
The importance of motivation: Job performance (P) depends upon motivation (M), ability (A),
and environment (E). correct answers P = M × A × E
P = To Do
A= the ability to do that (A)
M = Motivation to do it
E = cannot isolate what a person does from the whole organization.
Motivation correct answers the set of forces that leads people to behave in particular ways.
Scientific Management (Ford and Taylorism) correct answers Approach to motivation that
assumes that employees are motivated by money.
Human Relations Management correct answers A realization that employees want to feel useful
and have control and opinions in decision making.
Human Resource Management correct answers Assumes that people want to contribute and are
able to make genuine contributions.
Maslow's hierarchy of needs correct answers Consists of 5 levels: physiological needs, security
needs, belongingness needs, esteem needs, and self-actualization needs.
1. Physiological Needs correct answers include the needs for food, sex, and air.
2. Security Needs correct answers things that offer safety and security, such as adequate housing
and clothing and freedom from worry and anxiety.
,3. Belongingness Needs correct answers primarily social. Examples include the need for love
and affection and the need to be accepted by peers. (part of a group)
4. Esteem Needs correct answers actually encompasses two slightly different kinds of needs: the
need for a positive self-image and self-respect and the need to be respected by others.
5. Self-Actualization Needs correct answers involve a person's realizing his or her full potential
and becoming all that he or she can be. (life development, growth)
Lower Order Needs correct answers Physiological Needs, Security Needs, and Belongingness
Needs
Higher Order Needs correct answers Esteem Needs and Self-Actualization Needs
Maslow's Hierarchy of Needs Theory correct answers Assumes that some needs are more
foundational and must be satisfied before the other higher-order needs can serve as motivators.
Need-based theories correct answers assume that need deficiencies cause behavior.
What is the main idea of the need-based theories? correct answers The main idea that groups
these theories together is that these theories argue that human beings are motivated by needs
deficiency; in other words, needs that are not met (the ones that we lack) motivate us; we are
motivated to address/satiate/seek the needs we're missing.
Herzberg's Two-Factor Theory correct answers Traditional view of satisfaction: People talk about
how satisfied they are. They talk about a certain set of things which is very different from things
that make them dissatisfied.
Herzberg's view: satisfaction is different from dissatisfaction correct answers Satisfied because a
job allows you to grow, learn, autonomy and control. The less you have with these factors, the
less satisfied you're going to be.
, Dissatisfied when the lower-level factors are missing. When they exist, there is no
dissatisfaction. Different sets of things that make you hate your job then when you like your job.
Don't hate your job doesn't mean you like your job.
Motivation factors correct answers Are intrinsic to the work itself and include factors such as
achievement and recognition.
Hygiene factors correct answers Are extrinsic to the work itself and include factors such as pay
and job security.
ERG Theory (Alderfer) correct answers Describes existence (E), relatedness (R), and growth (G)
needs
Existence needs correct answers Desire for physiological and material well-being/safety., the
basic requirements of human life.
Relatedness needs correct answers Desire for satisfying interpersonal relationships. (Maslow's
belongingness needs and esteem needs)
Growth needs correct answers Desire for continued personal growth and development (intrinsic).
[Maslow's esteem needs and self-actualization needs]
Satisfaction- Progression correct answers Suggests that after satisfying one category of needs, a
person progresses to the next level. On this point, the needs hierarchy and ERG theory agree.
Frustration-Regression correct answers An already satisfied lower order need can become
reactivated when a higher-level need cannot be satisfied.
The Acquired Needs Framework (McClelland) correct answers need for achievement, need for
affiliation, need for power
The importance of motivation: Job performance (P) depends upon motivation (M), ability (A),
and environment (E). correct answers P = M × A × E
P = To Do
A= the ability to do that (A)
M = Motivation to do it
E = cannot isolate what a person does from the whole organization.
Motivation correct answers the set of forces that leads people to behave in particular ways.
Scientific Management (Ford and Taylorism) correct answers Approach to motivation that
assumes that employees are motivated by money.
Human Relations Management correct answers A realization that employees want to feel useful
and have control and opinions in decision making.
Human Resource Management correct answers Assumes that people want to contribute and are
able to make genuine contributions.
Maslow's hierarchy of needs correct answers Consists of 5 levels: physiological needs, security
needs, belongingness needs, esteem needs, and self-actualization needs.
1. Physiological Needs correct answers include the needs for food, sex, and air.
2. Security Needs correct answers things that offer safety and security, such as adequate housing
and clothing and freedom from worry and anxiety.
,3. Belongingness Needs correct answers primarily social. Examples include the need for love
and affection and the need to be accepted by peers. (part of a group)
4. Esteem Needs correct answers actually encompasses two slightly different kinds of needs: the
need for a positive self-image and self-respect and the need to be respected by others.
5. Self-Actualization Needs correct answers involve a person's realizing his or her full potential
and becoming all that he or she can be. (life development, growth)
Lower Order Needs correct answers Physiological Needs, Security Needs, and Belongingness
Needs
Higher Order Needs correct answers Esteem Needs and Self-Actualization Needs
Maslow's Hierarchy of Needs Theory correct answers Assumes that some needs are more
foundational and must be satisfied before the other higher-order needs can serve as motivators.
Need-based theories correct answers assume that need deficiencies cause behavior.
What is the main idea of the need-based theories? correct answers The main idea that groups
these theories together is that these theories argue that human beings are motivated by needs
deficiency; in other words, needs that are not met (the ones that we lack) motivate us; we are
motivated to address/satiate/seek the needs we're missing.
Herzberg's Two-Factor Theory correct answers Traditional view of satisfaction: People talk about
how satisfied they are. They talk about a certain set of things which is very different from things
that make them dissatisfied.
Herzberg's view: satisfaction is different from dissatisfaction correct answers Satisfied because a
job allows you to grow, learn, autonomy and control. The less you have with these factors, the
less satisfied you're going to be.
, Dissatisfied when the lower-level factors are missing. When they exist, there is no
dissatisfaction. Different sets of things that make you hate your job then when you like your job.
Don't hate your job doesn't mean you like your job.
Motivation factors correct answers Are intrinsic to the work itself and include factors such as
achievement and recognition.
Hygiene factors correct answers Are extrinsic to the work itself and include factors such as pay
and job security.
ERG Theory (Alderfer) correct answers Describes existence (E), relatedness (R), and growth (G)
needs
Existence needs correct answers Desire for physiological and material well-being/safety., the
basic requirements of human life.
Relatedness needs correct answers Desire for satisfying interpersonal relationships. (Maslow's
belongingness needs and esteem needs)
Growth needs correct answers Desire for continued personal growth and development (intrinsic).
[Maslow's esteem needs and self-actualization needs]
Satisfaction- Progression correct answers Suggests that after satisfying one category of needs, a
person progresses to the next level. On this point, the needs hierarchy and ERG theory agree.
Frustration-Regression correct answers An already satisfied lower order need can become
reactivated when a higher-level need cannot be satisfied.
The Acquired Needs Framework (McClelland) correct answers need for achievement, need for
affiliation, need for power
