RBSM VOLUME 1 (2025) EXAM 137 QUESTIONS
WITH COMPLETE SOLUTIONS!!
Term
How much is his weekly net pay after deductions?
,- Theft
- Non-performance (usually from cutting corners or incompetence): analyze the
account
- Lack of communication: reestablish consistent and regular communication with
customer - schedule regular meetings and follow through
- Reasons outside your control - it might be wise to ask for a letter of
recommendation or referrals.
1. First find the total hours worked each week: 8 X 3 = 24 hours
2. Then multiple the result by his hourly pay rate to find his gross weekly
pay: 24 X 8.25 = 198.00
3. Then multiply his gross pay by 23.5% to figure his weekly deductions: 198
X 23.5 = 46.53
4. Subtract the deductions (46.53) from his gross pay (198.00) to find his net
pay: 198.00 - 46.53 = $151.47
- Always give your organizational unit, name, and title if appropriate.
- Listen carefully to the incoming conversation.
- Don't make the party wait.
- If the person called is not in, offer to take a message.
- If someone phones while you are out, be sure to return the call promptly.
- Always keep a pad and pencil by the phone.
- End the conversation with a courteous "Thank you" or good-bye."
- EMRs means "Experience Modifier Rates": If the accident rate is higher than
average, the modifier rate (EMR) will be higher than 1.00, if it is lower than
average it will be lower than 1.00.
- The EMR is used to determine what proportion of the manual rate per industry
is paid by a company. For example, the manual rate might be $11.12 per $100.
Don't know?
, 2 of 137
Term
80 - Operational Budgets are generally divided into what two
categories?
Give this one a try later!
1. Setting Standards
2. Measuring Results
3. Effective Follow-Up
- relative ease of getting into the business (does not require large investment of
money)
- Direct Expenses
- Indirect Expenses
- Client satisfaction monitoring
- Supply ordering
- Effectiveness of supervisors and managers
- Scheduling or project work
- Contract compliance with regard to specifications
- Instant reporting to clients
- Tenant requests
- Elimination of excess paperwork
- Online tracking, customer satisfaction and quality control
Don't know?
3 of 137
, Term
134 - What are three keys to business etiquette?
Give this one a try later!
- Maintain item inventory.
- Select shelving and other storage Equipment to fit the space.
- Locate storage near work areas.
- Allow space for additional racks and shelves for expansion.
- Arrange stock logically. Make high-use items most accessible. Put heavy items
down low, and seldom used items up high.
- Design the space for easy materials handling (moving large items in and out).
- Provide good lighting.
- What do you want me to do?
- How do you want me to do it?
- Why do you want me to do it?
- When do you want it done?
- How am I doing?
- By using a plus sign (+): +13.5
- By not using any sign at all: 13.5
- Maintain a professional appearance.
- Follow the correct etiquette for introductions.
- Remember the customer's name.
Don't know?
4 of 137
WITH COMPLETE SOLUTIONS!!
Term
How much is his weekly net pay after deductions?
,- Theft
- Non-performance (usually from cutting corners or incompetence): analyze the
account
- Lack of communication: reestablish consistent and regular communication with
customer - schedule regular meetings and follow through
- Reasons outside your control - it might be wise to ask for a letter of
recommendation or referrals.
1. First find the total hours worked each week: 8 X 3 = 24 hours
2. Then multiple the result by his hourly pay rate to find his gross weekly
pay: 24 X 8.25 = 198.00
3. Then multiply his gross pay by 23.5% to figure his weekly deductions: 198
X 23.5 = 46.53
4. Subtract the deductions (46.53) from his gross pay (198.00) to find his net
pay: 198.00 - 46.53 = $151.47
- Always give your organizational unit, name, and title if appropriate.
- Listen carefully to the incoming conversation.
- Don't make the party wait.
- If the person called is not in, offer to take a message.
- If someone phones while you are out, be sure to return the call promptly.
- Always keep a pad and pencil by the phone.
- End the conversation with a courteous "Thank you" or good-bye."
- EMRs means "Experience Modifier Rates": If the accident rate is higher than
average, the modifier rate (EMR) will be higher than 1.00, if it is lower than
average it will be lower than 1.00.
- The EMR is used to determine what proportion of the manual rate per industry
is paid by a company. For example, the manual rate might be $11.12 per $100.
Don't know?
, 2 of 137
Term
80 - Operational Budgets are generally divided into what two
categories?
Give this one a try later!
1. Setting Standards
2. Measuring Results
3. Effective Follow-Up
- relative ease of getting into the business (does not require large investment of
money)
- Direct Expenses
- Indirect Expenses
- Client satisfaction monitoring
- Supply ordering
- Effectiveness of supervisors and managers
- Scheduling or project work
- Contract compliance with regard to specifications
- Instant reporting to clients
- Tenant requests
- Elimination of excess paperwork
- Online tracking, customer satisfaction and quality control
Don't know?
3 of 137
, Term
134 - What are three keys to business etiquette?
Give this one a try later!
- Maintain item inventory.
- Select shelving and other storage Equipment to fit the space.
- Locate storage near work areas.
- Allow space for additional racks and shelves for expansion.
- Arrange stock logically. Make high-use items most accessible. Put heavy items
down low, and seldom used items up high.
- Design the space for easy materials handling (moving large items in and out).
- Provide good lighting.
- What do you want me to do?
- How do you want me to do it?
- Why do you want me to do it?
- When do you want it done?
- How am I doing?
- By using a plus sign (+): +13.5
- By not using any sign at all: 13.5
- Maintain a professional appearance.
- Follow the correct etiquette for introductions.
- Remember the customer's name.
Don't know?
4 of 137
