Cintas MT Service Certification Exam
Questions And Answers
What do we know about customers who are Promoters? -
correct answer ✅- 9-10
- They improve growth through add-ons, cross-sell and by providing
references. They energize partners because they see them as more
than just a driver or vendor. They cost less to service because they
complain less frequently.
What makes NPS different from other customer loyalty
measurement systems? -
correct answer ✅NPS companies act on what they learn through
the "closed loop" system of responding to customer feedback. The
focus is not on the score. 3rd party company does NPS, non-bias.
What do we know about customers who are Passives? -
correct answer ✅- 7-8
- They are indifferent about us. They make fewer referrals, They are
more likely to defect and they grow more minimally than
Promoters.
What do we know about customers who are Detractors? -
correct answer ✅- 0-6
, Cintas MT Service Certification Exam
Questions And Answers
- They are not happy with us, they bad mouth our company to
friends and colleagues, if they can't get out the agreement they
make nuisances of themselves. They demotivate and demoralize
our partners.
Describe your locations NPS game plan? -
correct answer ✅- Have a coaching moment with the SSR
- Make the SSR aware of the score they were given
- Talk about "making seconds that count" as an opportunity to
explain NPS.
- Treat the conversations as renewals
How are you ensuring that each of your partners understands
his/her benefits in creating loyal customers? -
correct answer ✅I share NPS feedback with my partners and
brainstorm to find the root of the problem and how to solve the
problem. This ensures that the partners feel involved in the process
and a sense of ownership. I discuss with my team how the job that
they do impacts the customers experience with Cintas.
Questions And Answers
What do we know about customers who are Promoters? -
correct answer ✅- 9-10
- They improve growth through add-ons, cross-sell and by providing
references. They energize partners because they see them as more
than just a driver or vendor. They cost less to service because they
complain less frequently.
What makes NPS different from other customer loyalty
measurement systems? -
correct answer ✅NPS companies act on what they learn through
the "closed loop" system of responding to customer feedback. The
focus is not on the score. 3rd party company does NPS, non-bias.
What do we know about customers who are Passives? -
correct answer ✅- 7-8
- They are indifferent about us. They make fewer referrals, They are
more likely to defect and they grow more minimally than
Promoters.
What do we know about customers who are Detractors? -
correct answer ✅- 0-6
, Cintas MT Service Certification Exam
Questions And Answers
- They are not happy with us, they bad mouth our company to
friends and colleagues, if they can't get out the agreement they
make nuisances of themselves. They demotivate and demoralize
our partners.
Describe your locations NPS game plan? -
correct answer ✅- Have a coaching moment with the SSR
- Make the SSR aware of the score they were given
- Talk about "making seconds that count" as an opportunity to
explain NPS.
- Treat the conversations as renewals
How are you ensuring that each of your partners understands
his/her benefits in creating loyal customers? -
correct answer ✅I share NPS feedback with my partners and
brainstorm to find the root of the problem and how to solve the
problem. This ensures that the partners feel involved in the process
and a sense of ownership. I discuss with my team how the job that
they do impacts the customers experience with Cintas.
