ILEA 235 EXAM 3 QUESTIONS & ANSWERS
What is implicit bias? - Answers - The natural and common tendency to process
information influenced by unconscious associations and feelings
What can implicit bias affect? - Answers - Your judgements, decisions, attitudes, and
beliefs even when you aren't consciously aware of these feelings.
T/F: implicit bias is the natural manner in which the brain works for ALL of us. -
Answers - True
What are the two reasons you do anything? - Answers - Real and sounds good.
How does the brain categorize in terms of implicit bias? - Answers - It categorizes and
associates people and things in the world based on UNCONSCIOUS cues such as
appearance, smells, sounds, and feels
Is the implicit system in our brains designed to be reactive or reasoned? - Answers -
Reactive; thinking without thinking
In law enforcement, we sacrifice ________ for ___________? - Answers - Accuracy
for speed
T/F: Implicit Bias is mental short-cuts made with minimal information and extreme
speed? - Answers - True
In communication, your message needs to be...? - Answers - Clear, concise, accurate,
well-planned
In perception vs. reality, which has the upper hand? - Answers - Reality
What is the difference in hearing vs. listening? - Answers - Hearing is the physical
process and listening is the mental process/skill
We listen at how many words per minute vs. think at how many? - Answers - Listen at
125-250 and think at 1000-3000
What percentage of time does law enforcement use their presence and words? -
Answers - 97%
What are the most valuable assets to success and their percentages? - Answers -
Knowledge: 12.5%
Attitude: 87.5%
, When interacting with people, what 3 things are most important to maintain? - Answers
- Perception
Attitude
Professionalism
What would the body language of a good listener look like? - Answers - Look like
you're listening, use your head, open up your body, eye contact, tone of voice, facial
expressions, gestures
What is known as the ability to perceive, interpret, demonstrate, control, evaluate, and
use emotions effectively in interactions with others - Answers - Emotional Intelligence
What are the three principle components of communication? - Answers - Message:
Content 7%
Speaker: Voice 38% and Nonverbal 55%
Audience: receiver/feedback
What are the traits of active listening? - Answers - open/unbiased, literally hear what
was said, interpret, respond appropriately, pay attention, withhold judgement,
reflect/paraphrase, clarify, summarize, share
What is APS? - Answers - Adult Protective Services. They investigate reports and
provide intervention and protection to vulnerable adults who are victims of abuse,
neglect, or exploitation
T/F: APS is not HIPPA exempt - Answers - False, they are exempt
Who is considered an endangered adult? - Answers - At least 18 years of age and
unable to manage their own needs (mental illnesses, disabilities, dementia). They are
harmed by neglect, battery, and exploitation
What is the difference between guardianship and Power of Attorney? - Answers -
Guardianship is physician generated and involves total incapacity, the court decides.
POA is is personal choice and more of a healthcare representative, a right given by the
patient
What is known as the Golden Ticket for APS? - Answers - The capacity of the
individual, they must be incapacitated for APS to step in
What is the difference between a report getting screened out/screened in for APS? -
Answers - Screened out means it did not meet the statutory requirements, screened in
means it meets the requirements
T/F: it is a crime to not report suspected abuse of a endangered adult - Answers -
True, you can be charged with a B Mis
What is implicit bias? - Answers - The natural and common tendency to process
information influenced by unconscious associations and feelings
What can implicit bias affect? - Answers - Your judgements, decisions, attitudes, and
beliefs even when you aren't consciously aware of these feelings.
T/F: implicit bias is the natural manner in which the brain works for ALL of us. -
Answers - True
What are the two reasons you do anything? - Answers - Real and sounds good.
How does the brain categorize in terms of implicit bias? - Answers - It categorizes and
associates people and things in the world based on UNCONSCIOUS cues such as
appearance, smells, sounds, and feels
Is the implicit system in our brains designed to be reactive or reasoned? - Answers -
Reactive; thinking without thinking
In law enforcement, we sacrifice ________ for ___________? - Answers - Accuracy
for speed
T/F: Implicit Bias is mental short-cuts made with minimal information and extreme
speed? - Answers - True
In communication, your message needs to be...? - Answers - Clear, concise, accurate,
well-planned
In perception vs. reality, which has the upper hand? - Answers - Reality
What is the difference in hearing vs. listening? - Answers - Hearing is the physical
process and listening is the mental process/skill
We listen at how many words per minute vs. think at how many? - Answers - Listen at
125-250 and think at 1000-3000
What percentage of time does law enforcement use their presence and words? -
Answers - 97%
What are the most valuable assets to success and their percentages? - Answers -
Knowledge: 12.5%
Attitude: 87.5%
, When interacting with people, what 3 things are most important to maintain? - Answers
- Perception
Attitude
Professionalism
What would the body language of a good listener look like? - Answers - Look like
you're listening, use your head, open up your body, eye contact, tone of voice, facial
expressions, gestures
What is known as the ability to perceive, interpret, demonstrate, control, evaluate, and
use emotions effectively in interactions with others - Answers - Emotional Intelligence
What are the three principle components of communication? - Answers - Message:
Content 7%
Speaker: Voice 38% and Nonverbal 55%
Audience: receiver/feedback
What are the traits of active listening? - Answers - open/unbiased, literally hear what
was said, interpret, respond appropriately, pay attention, withhold judgement,
reflect/paraphrase, clarify, summarize, share
What is APS? - Answers - Adult Protective Services. They investigate reports and
provide intervention and protection to vulnerable adults who are victims of abuse,
neglect, or exploitation
T/F: APS is not HIPPA exempt - Answers - False, they are exempt
Who is considered an endangered adult? - Answers - At least 18 years of age and
unable to manage their own needs (mental illnesses, disabilities, dementia). They are
harmed by neglect, battery, and exploitation
What is the difference between guardianship and Power of Attorney? - Answers -
Guardianship is physician generated and involves total incapacity, the court decides.
POA is is personal choice and more of a healthcare representative, a right given by the
patient
What is known as the Golden Ticket for APS? - Answers - The capacity of the
individual, they must be incapacitated for APS to step in
What is the difference between a report getting screened out/screened in for APS? -
Answers - Screened out means it did not meet the statutory requirements, screened in
means it meets the requirements
T/F: it is a crime to not report suspected abuse of a endangered adult - Answers -
True, you can be charged with a B Mis
