ASAP PACE CERTIFICATE EXAM 2025 UPDATE QUESTIONS AND CORRECT
VERIFIED ANSWERS ALREADY GRADED A+ (BRAND NEW VISION)
Creativity - ANSWER > Ability to generate new ideas and/or new connections between ideas
Assumptions - ANSWER > Ideas that are formed without valid evidence to back them up
Value of Intelligent Questions - ANSWER > Seeking evidence to draw conclusions.
1. Information-Gathering or Exploratory (dig deeper) - gather more details about a situation.
2. Analytical - help you analyze causes, conditions, and consequences.
3. Advice or Intervention (gather other perspectives) - shares suggections
CAUTION: Avoid "loaded" questions
avoid the word why
avoid saying "didn't I tell you to"
"why did you ignore?"
"what did you expect?"
five approaches to problem solving - ANSWER > I solve it myself - individuals solve all problems
or make decisions by themselves with little or no input from others.
You solve it - individuals who want others to solve the problems and make decisions
,wait and see - who avoid addressing problems and postpone making decisions
I/we solve it - individuals include others in the process but make the final decision
we solve it together - individuals share the process of solving the problem and make decisions
and seek a consensus.
Problem Solving - ANSWER > 1. Define the problem - determine what is the gap between the
current status and the desired result?
2. Gather and analyze information - what information is missing? ask questions.
3. Determine standards for a solution - what are the elements of the solution? what do we
want to avoid, obtain, or observe?
4. Generate alternative solutions (allow the team to brainstorm and do not criticize.) Come up
with at least three solutions for any situation.
5. Chose the best alternative
6. Implement the solution
7. Evaluate and follow up
Decision Making Tools: Pro / Cons List - ANSWER > Highlights positives to be reinforced and
negatives to be eliminated, reduced or addressed
,Decision Making Tools: Criteria Assessment - ANSWER > Identifies two or three best options
and lists criteria for success, assign point value for each item from 1-10 (more complex)
What-if scenario - ANSWER > blue sky thinking.
determine the what ifs of any problem and rule out the liklihood of the what if occurring.
Decision Fatigue - ANSWER > Deteriorating quality of decisions when we are called upon to
make numerous decisions in a limited time
Productivity - ANSWER > a matter of how resources are used to get the desired results.
What systems and processes can be used to best reduce waste, cost, time, delays and
duplication of work
Managing Change - ANSWER > Do not ignore resistance! Bring it out into the open. Renewal
happens when we push through a natural tendency to resist change
disruptive innovation - ANSWER > An innovation that leverages new technologies to attack
existing markets from the bottom up
ex: Netflix killed blockbuster.
convergent thinking - ANSWER > relies on reason and logic to find the one best answer to a
question.
divergent thinking - ANSWER > focuses on producing a broad variety of ideas.
, Intelligent risk taking - ANSWER > relies on a mindset that allows for the possibility of mistakes
and sets the expectation that they will be acknowledged quickly and addressed. failure is only
temporary - innovator mindset
risk means mistakes, failure, success.
two-step risk assessment process - ANSWER > 1. examine the risk - what could happen? how
likely is this to happen?
2. manage the risk - what can be done to mitigate the risk?
Convergent thinking - ANSWER > Relies on reason and logic to find the one best answer to a
question
Divergent thinking - ANSWER > Focuses on producing a broad variety of ideas
interpersonal communication - ANSWER > the exchange of thoughts, feelings, and beliefs
between two or more people
Why do we communicate interpersonally? - ANSWER > Share and collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication - ANSWER > verbal and nonverbal.
VERIFIED ANSWERS ALREADY GRADED A+ (BRAND NEW VISION)
Creativity - ANSWER > Ability to generate new ideas and/or new connections between ideas
Assumptions - ANSWER > Ideas that are formed without valid evidence to back them up
Value of Intelligent Questions - ANSWER > Seeking evidence to draw conclusions.
1. Information-Gathering or Exploratory (dig deeper) - gather more details about a situation.
2. Analytical - help you analyze causes, conditions, and consequences.
3. Advice or Intervention (gather other perspectives) - shares suggections
CAUTION: Avoid "loaded" questions
avoid the word why
avoid saying "didn't I tell you to"
"why did you ignore?"
"what did you expect?"
five approaches to problem solving - ANSWER > I solve it myself - individuals solve all problems
or make decisions by themselves with little or no input from others.
You solve it - individuals who want others to solve the problems and make decisions
,wait and see - who avoid addressing problems and postpone making decisions
I/we solve it - individuals include others in the process but make the final decision
we solve it together - individuals share the process of solving the problem and make decisions
and seek a consensus.
Problem Solving - ANSWER > 1. Define the problem - determine what is the gap between the
current status and the desired result?
2. Gather and analyze information - what information is missing? ask questions.
3. Determine standards for a solution - what are the elements of the solution? what do we
want to avoid, obtain, or observe?
4. Generate alternative solutions (allow the team to brainstorm and do not criticize.) Come up
with at least three solutions for any situation.
5. Chose the best alternative
6. Implement the solution
7. Evaluate and follow up
Decision Making Tools: Pro / Cons List - ANSWER > Highlights positives to be reinforced and
negatives to be eliminated, reduced or addressed
,Decision Making Tools: Criteria Assessment - ANSWER > Identifies two or three best options
and lists criteria for success, assign point value for each item from 1-10 (more complex)
What-if scenario - ANSWER > blue sky thinking.
determine the what ifs of any problem and rule out the liklihood of the what if occurring.
Decision Fatigue - ANSWER > Deteriorating quality of decisions when we are called upon to
make numerous decisions in a limited time
Productivity - ANSWER > a matter of how resources are used to get the desired results.
What systems and processes can be used to best reduce waste, cost, time, delays and
duplication of work
Managing Change - ANSWER > Do not ignore resistance! Bring it out into the open. Renewal
happens when we push through a natural tendency to resist change
disruptive innovation - ANSWER > An innovation that leverages new technologies to attack
existing markets from the bottom up
ex: Netflix killed blockbuster.
convergent thinking - ANSWER > relies on reason and logic to find the one best answer to a
question.
divergent thinking - ANSWER > focuses on producing a broad variety of ideas.
, Intelligent risk taking - ANSWER > relies on a mindset that allows for the possibility of mistakes
and sets the expectation that they will be acknowledged quickly and addressed. failure is only
temporary - innovator mindset
risk means mistakes, failure, success.
two-step risk assessment process - ANSWER > 1. examine the risk - what could happen? how
likely is this to happen?
2. manage the risk - what can be done to mitigate the risk?
Convergent thinking - ANSWER > Relies on reason and logic to find the one best answer to a
question
Divergent thinking - ANSWER > Focuses on producing a broad variety of ideas
interpersonal communication - ANSWER > the exchange of thoughts, feelings, and beliefs
between two or more people
Why do we communicate interpersonally? - ANSWER > Share and collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication - ANSWER > verbal and nonverbal.
