review. Comprehensive revision based notes in
statement-correct answer form. This covers
the whole topic all-round. #A+ #2025
Difficult Conversations Planning - correct answers-Prepare, focus on problem, validate feelings,
clarify scope, problem solve
Three Parts of Conversation - correct answers-What happened, feelings, identity aspects
addressed
Confrontation vs. Crucial Conversation - correct answers-Accountability face-to-face vs. high
stakes, varied opinions, strong emotions
Team Behaviors in Conflict - correct answers-Avoidance, accommodating, competing,
compromising, collaboration
IP Conflict Resolution Competency - correct answers-Positively address disagreements
constructively, open environment, positive communication
Thomas-Kilman Conflict Model - correct answers-Different conflict responses, intensity levels,
safe environment, AMPP method
Verbal Dexterity in Communication - correct answers-Match procedural dexterity, assertive yet
respectful communication
,Advocacy in Critical Care - correct answers-Attention, concern, problem, solution, agreement
steps; SBAR method
Foundational domain - correct answers-Health providers/students communicate openly and
responsibly
Dyadic communication - correct answers-One-to-one interaction with patients
Synchronous communication - correct answers-Real-time interaction
Asynchronous communication - correct answers-Non-real-time interaction, e.g., notes
Informal communication - correct answers-Unscheduled interaction
Active listening - correct answers-Engaged listening for effective communication
Narrative community of practice - correct answers-Co-authoring patient's story through
professional lenses
ISBAR - correct answers-Identity, situation, background, assessment, request/recommendation
Role clarification - correct answers-Defining and respecting roles within a team
Role blurring - correct answers-Lack of clarity in roles and responsibilities
Legitimate power - correct answers-Power based on one's position
, Referent power - correct answers-Power inferred from status or personal traits
Expert power - correct answers-Power from specialized knowledge and skills
Coercive power - correct answers-Power to provide positive/negative reinforcement
Collaborative leadership - correct answers-Management to inspire innovation and teamwork
Followership skills - correct answers-Skills to support leaders and team goals
Classic leadership - correct answers-Hierarchical leadership providing solutions
Shared leadership - correct answers-Informal leadership based on teamwork
Formal leaders - correct answers-Designated leaders making formal decisions
Informal leaders - correct answers-Leaders without formal titles, based on expertise
Task orientation - correct answers-Focus on achieving specific goals
Relationship orientation - correct answers-Focus on building team relationships
Power influence - correct answers-Leaders and followers need power for effectiveness
Communication impact - correct answers-Communication affects leadership and team dynamics