CVS Pharmacy Team Goals: Training Guide with Verified Questions & % Targets | 2025
UPDATES.
About This Guide:
This study set is designed for CVS team members and trainees preparing for performance evaluations,
training modules, or internal assessments. It covers key metrics like My Customer scores, KPM,
Community Responsibility, TIL/DOS, and more with verified questions, correct benchmarks, and clear
explanations to help you hit your targets and succeed in your role.
A business looking man and woman approach the pharmacy and state that they are DEA Inspectors. What
shold you do? - ✔✔-As a pharmacy technician, you need to notify the Pharmacist-on-Duty who will
perform the following; 1) Verify the their identity and obtain credentials, 2) Notify the Pharmacy
Supervisor immediately, 3) Once their identification has been validated, assist them with authorized
access, and 4) Document visit
A pharmacy technician is made aware of a Patient Safety Event (formerly known as a dispensing
incident) and therefore must immediately notify _________ who in turn must electronically report the
Patient Safety Event __________ as he or she is now known as __________. - ✔✔-the Pharmacist-on-
Duty; by the end of his or her shift; the Discovering Pharmacist
As you are ringing up a sale for Ms. Snow, she brings to your attention that a bottle of shampoo didn't
ring up at the correct sale price listed on the sale sign. After you satisfy the customer and verify that the
sale sign is correct, to make a correction to the system you have to_________________. - ✔✔-Call the
help desk
Confidential Pharmacy trash (excluding food & beverage), Pharmacy records, Front Store confidential
materials and MinuteClinic materials (where applicable) belong in clear trash bags. - ✔✔-F
If a customer questions the need to present an ID for the purchase of a cough syrup containing DXM,
which of the following is not an appropriate response? - ✔✔-"I don't know, but if you want to wait, I'll
call the Manager and ask."
If you have questions regarding the list of required data elements for a prescription, you need to refer to
the _______________ on _____________. - ✔✔-NOTE: The full list of required data elements can be
found in the CVS/pharmacy Accepting Prescription policy on RxNet.
UPDATES.
About This Guide:
This study set is designed for CVS team members and trainees preparing for performance evaluations,
training modules, or internal assessments. It covers key metrics like My Customer scores, KPM,
Community Responsibility, TIL/DOS, and more with verified questions, correct benchmarks, and clear
explanations to help you hit your targets and succeed in your role.
A business looking man and woman approach the pharmacy and state that they are DEA Inspectors. What
shold you do? - ✔✔-As a pharmacy technician, you need to notify the Pharmacist-on-Duty who will
perform the following; 1) Verify the their identity and obtain credentials, 2) Notify the Pharmacy
Supervisor immediately, 3) Once their identification has been validated, assist them with authorized
access, and 4) Document visit
A pharmacy technician is made aware of a Patient Safety Event (formerly known as a dispensing
incident) and therefore must immediately notify _________ who in turn must electronically report the
Patient Safety Event __________ as he or she is now known as __________. - ✔✔-the Pharmacist-on-
Duty; by the end of his or her shift; the Discovering Pharmacist
As you are ringing up a sale for Ms. Snow, she brings to your attention that a bottle of shampoo didn't
ring up at the correct sale price listed on the sale sign. After you satisfy the customer and verify that the
sale sign is correct, to make a correction to the system you have to_________________. - ✔✔-Call the
help desk
Confidential Pharmacy trash (excluding food & beverage), Pharmacy records, Front Store confidential
materials and MinuteClinic materials (where applicable) belong in clear trash bags. - ✔✔-F
If a customer questions the need to present an ID for the purchase of a cough syrup containing DXM,
which of the following is not an appropriate response? - ✔✔-"I don't know, but if you want to wait, I'll
call the Manager and ask."
If you have questions regarding the list of required data elements for a prescription, you need to refer to
the _______________ on _____________. - ✔✔-NOTE: The full list of required data elements can be
found in the CVS/pharmacy Accepting Prescription policy on RxNet.
