Taco Bell- Shift Lead UPDATED ACTUAL
Exam Questions and CORRECT Answers
LAST - CORRECT ANSWER - Listen, Apologize, Satisfy, Thank
How much 3 blend is on a meximelt? - CORRECT ANSWER - 1 oz
What is the 4 step training process? - CORRECT ANSWER - Prepare, show and tell,
guided practice, follow up
How to prepare for training - CORRECT ANSWER - 1. Gather all training materials
2. Ask learner about previous experiences
3. Show learner how to access learning zone
Show and tell - CORRECT ANSWER - 1.Have learner complete learning zone course
learner must pass with 80% or better.
2. Print the course TOG
Guided Practice - CORRECT ANSWER - 1. Using TOG have the learner demonstrate
each task.
2. Provide any needed additional training.
3. Focus learner on improving one thing at a time.
4. Frame feedback to improve future attempts instead of giving negative feedback.
5. Use teach-back to confirm understanding an identify any knowledge gaps.
6. Verbally recognize them often as they make progress in learning.
Follow up - CORRECT ANSWER - 1. Observe learner and certify when they consistently
perform all tasks to standards.
2. Recognize the learner with a recognition card.
Exam Questions and CORRECT Answers
LAST - CORRECT ANSWER - Listen, Apologize, Satisfy, Thank
How much 3 blend is on a meximelt? - CORRECT ANSWER - 1 oz
What is the 4 step training process? - CORRECT ANSWER - Prepare, show and tell,
guided practice, follow up
How to prepare for training - CORRECT ANSWER - 1. Gather all training materials
2. Ask learner about previous experiences
3. Show learner how to access learning zone
Show and tell - CORRECT ANSWER - 1.Have learner complete learning zone course
learner must pass with 80% or better.
2. Print the course TOG
Guided Practice - CORRECT ANSWER - 1. Using TOG have the learner demonstrate
each task.
2. Provide any needed additional training.
3. Focus learner on improving one thing at a time.
4. Frame feedback to improve future attempts instead of giving negative feedback.
5. Use teach-back to confirm understanding an identify any knowledge gaps.
6. Verbally recognize them often as they make progress in learning.
Follow up - CORRECT ANSWER - 1. Observe learner and certify when they consistently
perform all tasks to standards.
2. Recognize the learner with a recognition card.
