Taco Bell MIC UPDATED ACTUAL Exam
Questions and CORRECT Answers
Ensures the right number of people are scheduled and adjusts as needed - CORRECT
ANSWER - Ensure MIC understands deployment chart. Reviews schedule and adjusts as
needed based on store needs and sales volume
Uses SWS dashboard (HME timer) to coach team on OTD goals - CORRECT ANSWER -
MIC understands SWS OTD delivery goals, and slide deploys to endure these goals are met.
MIC also coaches other team members to be urgent while maintaining product quality. MIC
builds speed culture and makes SWS a priority
Communicates goals for the shift - CORRECT ANSWER - Ensure MIC is setting the tone
for their shift. They must communicate goals for SWS (OTD), OSAT (ensuring crew are ready
to push surveys), and ensuring they are ready to run a 'CORE' ready shift
Correctly completes opening day procedures:
Opens day in cash office
Opening procedures in E-rest
(Verifies last night's counts)
Audits safe - CORRECT ANSWER - Monitor MIC completing start of day procedures.
Verify understanding of cash handling when auditing the safe, and verify MIC understands how
to "start day" in cash office and e-rest. Also, verify MIC understands how to complete morning
counts, and enters them correctly
Ensures team follows proper delivery procedures and FIFO (first in, first out) - CORRECT
ANSWER - Shows understanding of FIFO (check system), and coaches team on using
correct products
Ensures training is executed - CORRECT ANSWER - Uses "own your zone" cards to
provide an outlined guide of pre-rush, rush, and post rush tasks for training
, Coaches team to complete all opening (or closing) tasks and pre-rush tasks listed on the "own
your zone" cards - CORRECT ANSWER - Ensure MIC follows up to ensure prep is
complete, and team members are ready for next rush. MIC quickly addresses team members if
not rush ready and follows up
Follows opening/closing security procedures - CORRECT ANSWER - Observe MIC's
opening or closing security procedures (or can explain it during a different shift)
Review labor laws - CORRECT ANSWER - Ensure MIC can describe state labor laws and
manages all aspect of complying within guidelines (assigning breaks to minors etc)
Set SWS goals for shift - CORRECT ANSWER - Verify MIC understands OTD goals for
after 5 and before 5 (depending upon day part)
Set OSAT goals for shift - CORRECT ANSWER - MIC gets service champions excited
about pushing surveys. MIC makes OSAT a priority
Completes food safety checklist - CORRECT ANSWER - Observe MIC completing food
safety checklist. MIC shows understanding of temperature standards and food safety guidelines.
MIC completes checklist with confidence
Monitors and verifies that all food safety standards are being met - CORRECT
ANSWER - Ensure MIC can coach team members on hold times and standard. MIC must
correct address and correct any and all food safety issues
Monitors and verifies that all food preparation standards are met - CORRECT ANSWER -
Verify MIC has compete understanding of all prep cycles and prep guide procedures. MIC must
follow up to ensure team members are following prep guide
Spends 80% of the shift in the MIC zone - CORRECT ANSWER - Ensure MIC spends at
least 80% of shift in MIC zone
Questions and CORRECT Answers
Ensures the right number of people are scheduled and adjusts as needed - CORRECT
ANSWER - Ensure MIC understands deployment chart. Reviews schedule and adjusts as
needed based on store needs and sales volume
Uses SWS dashboard (HME timer) to coach team on OTD goals - CORRECT ANSWER -
MIC understands SWS OTD delivery goals, and slide deploys to endure these goals are met.
MIC also coaches other team members to be urgent while maintaining product quality. MIC
builds speed culture and makes SWS a priority
Communicates goals for the shift - CORRECT ANSWER - Ensure MIC is setting the tone
for their shift. They must communicate goals for SWS (OTD), OSAT (ensuring crew are ready
to push surveys), and ensuring they are ready to run a 'CORE' ready shift
Correctly completes opening day procedures:
Opens day in cash office
Opening procedures in E-rest
(Verifies last night's counts)
Audits safe - CORRECT ANSWER - Monitor MIC completing start of day procedures.
Verify understanding of cash handling when auditing the safe, and verify MIC understands how
to "start day" in cash office and e-rest. Also, verify MIC understands how to complete morning
counts, and enters them correctly
Ensures team follows proper delivery procedures and FIFO (first in, first out) - CORRECT
ANSWER - Shows understanding of FIFO (check system), and coaches team on using
correct products
Ensures training is executed - CORRECT ANSWER - Uses "own your zone" cards to
provide an outlined guide of pre-rush, rush, and post rush tasks for training
, Coaches team to complete all opening (or closing) tasks and pre-rush tasks listed on the "own
your zone" cards - CORRECT ANSWER - Ensure MIC follows up to ensure prep is
complete, and team members are ready for next rush. MIC quickly addresses team members if
not rush ready and follows up
Follows opening/closing security procedures - CORRECT ANSWER - Observe MIC's
opening or closing security procedures (or can explain it during a different shift)
Review labor laws - CORRECT ANSWER - Ensure MIC can describe state labor laws and
manages all aspect of complying within guidelines (assigning breaks to minors etc)
Set SWS goals for shift - CORRECT ANSWER - Verify MIC understands OTD goals for
after 5 and before 5 (depending upon day part)
Set OSAT goals for shift - CORRECT ANSWER - MIC gets service champions excited
about pushing surveys. MIC makes OSAT a priority
Completes food safety checklist - CORRECT ANSWER - Observe MIC completing food
safety checklist. MIC shows understanding of temperature standards and food safety guidelines.
MIC completes checklist with confidence
Monitors and verifies that all food safety standards are being met - CORRECT
ANSWER - Ensure MIC can coach team members on hold times and standard. MIC must
correct address and correct any and all food safety issues
Monitors and verifies that all food preparation standards are met - CORRECT ANSWER -
Verify MIC has compete understanding of all prep cycles and prep guide procedures. MIC must
follow up to ensure team members are following prep guide
Spends 80% of the shift in the MIC zone - CORRECT ANSWER - Ensure MIC spends at
least 80% of shift in MIC zone
