CSS Exam || Solved Correctly.
the CSS testing program was started in correct answers 1990
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the CSS exam contains how many questions correct answers 100
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the concept of offering a customer service skills program was originally proposed by correct
answers large manufacturing companies in washington state
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soft skills as those taught in CSS courses can't be learned correct answers false
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true
including CSS type training concepts in technical training programs usually short-changes the
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,the main reason why customers buy and stay with one company over another is correct answers
relationship
a successful company is defined based on correct answers customer retention
business development concerns itself with correct answers attracting and qualifying prospective
customers
a marketing tool such as cold calling is classified as a/an correct answers telemarketing tool
to ensure products and services reach intended customers, _________ is required correct answers
follow up
word-of-mouth advertising is defined as correct answers people who have seen your marketing
campaign and have hear good things about your services from other external customers
potential customers responding to your marketing campaign are called ________ sales correct
answers voluntary
effective customer service operations will correct answers all of the above
continuous improvement in the customer service picture means correct answers using customer
feedback to improve overall operations of the company, its products and services.
integrity requires correct answers all of the above
the time at work seems to pass more quickly when you concentrate on the activities you are
planning after quitting time than it does when you are deeply involved in a work project correct
answers false
, if the company doesnt seem to be paying you as much as you feel you are worth, there is no
reason to devote your best efforts to your work correct answers false
since a public library is usually tax-supported service, the idea of being a pro-profit employee
does not apply to that type of employee correct answers false
you work for a mass merchandiser. after parking in the large parking lot, you could take one of
the shopping carts back into the building and put it in the cart pick up area, but you dont. this is
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a good reason to do no more than absolutely required at your work is correct answers you are
quite ill, but the boss wants you at work anyway if you can come in and he/she specifies that
he/she doesnt want you to do any more than the minimum
which of the following might be considered pro-profit actions correct answers making sure
service literature or product catalogs are filed in proper order
which of the following would be considered pro-profit activities correct answers submitting an
employee suggestion for improving efficiency or safety
if you have poor handwriting correct answers slow down and try to improve the legibility
AVO stands for correct answers avoid verbal orders
if you aren't a good writer because of bad grammar, spelling, or punctuation, you should: correct
answers write as often as possible
you keep things simple to free up your time correct answers true
using lies keeps client relations simple correct answers false
the CSS testing program was started in correct answers 1990
the CSS exam contains many electronics technical questions correct answers false
the CSS exam contains how many questions correct answers 100
nearly all adults already know all of the concepts of the CSS program, but just don't apply them
correct answers false
the concept of offering a customer service skills program was originally proposed by correct
answers large manufacturing companies in washington state
Changes in the motivation to give good customer service occurred when high tech products
proliferated correct answers true
customer service problems were shifted around in the 70's and 80's as a cost-cutting policy by
many major companies correct answers true
soft skills as those taught in CSS courses can't be learned correct answers false
some companies pay those with CSS certification more than ordinary workers correct answers
true
including CSS type training concepts in technical training programs usually short-changes the
CSS and soft skills correct answers true
,the main reason why customers buy and stay with one company over another is correct answers
relationship
a successful company is defined based on correct answers customer retention
business development concerns itself with correct answers attracting and qualifying prospective
customers
a marketing tool such as cold calling is classified as a/an correct answers telemarketing tool
to ensure products and services reach intended customers, _________ is required correct answers
follow up
word-of-mouth advertising is defined as correct answers people who have seen your marketing
campaign and have hear good things about your services from other external customers
potential customers responding to your marketing campaign are called ________ sales correct
answers voluntary
effective customer service operations will correct answers all of the above
continuous improvement in the customer service picture means correct answers using customer
feedback to improve overall operations of the company, its products and services.
integrity requires correct answers all of the above
the time at work seems to pass more quickly when you concentrate on the activities you are
planning after quitting time than it does when you are deeply involved in a work project correct
answers false
, if the company doesnt seem to be paying you as much as you feel you are worth, there is no
reason to devote your best efforts to your work correct answers false
since a public library is usually tax-supported service, the idea of being a pro-profit employee
does not apply to that type of employee correct answers false
you work for a mass merchandiser. after parking in the large parking lot, you could take one of
the shopping carts back into the building and put it in the cart pick up area, but you dont. this is
not an example of being a pro-profit employee correct answers true
a good reason to do no more than absolutely required at your work is correct answers you are
quite ill, but the boss wants you at work anyway if you can come in and he/she specifies that
he/she doesnt want you to do any more than the minimum
which of the following might be considered pro-profit actions correct answers making sure
service literature or product catalogs are filed in proper order
which of the following would be considered pro-profit activities correct answers submitting an
employee suggestion for improving efficiency or safety
if you have poor handwriting correct answers slow down and try to improve the legibility
AVO stands for correct answers avoid verbal orders
if you aren't a good writer because of bad grammar, spelling, or punctuation, you should: correct
answers write as often as possible
you keep things simple to free up your time correct answers true
using lies keeps client relations simple correct answers false
