IAHSS BASIC TRAINING FOR HEALTHCARE
SECURITY OFFICERS Exam Questions and
Answers Latest 2025 Top Rated A+
Which of the following may union members NOT do during
picketing?
A. Carry signs
B. Protest management decisions
C. Block entrances to the facility
D. Congregate outside the facility - CORRECT ANSWER-C. Union
members may not BLOCK ENTRANCES TO THE FACILITY
during picketing.
Which of the following is NOT a true statement about
customers' perceptions of their experience?
A. Interaction is subject to personal interpretation
B. Interaction can only be perceived by the words stated
C. Interaction is affected by body language
D. Interaction is affected by all of your actions - CORRECT ANSWER-
B. INTERACTION CAN ONLY BE PERCEIVED BY THE
WORDS STATED is NOT a true statement about customer's
perception of their experience..
Which of the following is NOT one of the three powerful,
personal reasons to provide great customer service?
A. More job satisfaction
B. Less stress and hassle
C. Trying to impress your supervisor
D. More job success - CORRECT ANSWER-C. TRYING TO IMPRESS
YOUR SUPERVISOR is NOT one of the three powerful,
personal reasons to provide great customer service.
,Which of the following describes the main objective of good
customer service?
A. To make the customer walk away with a positive feeling
,B. To help the customer see that someone tried, even
though the customer's wants were not met
C. To make the customer think that no one cares about the
concern raised by the customer
D. To help the customer walk away with a neutral feeling -
CORRECT ANSWER-A. The main objective of good customer service
is TO MAKE THE CUSTOMER WALK AWAY WITH A
POSITIVE FEELING [about the encounter].
Which of the following is the definition of a customer?
A. External paying customer
B. Internal customer
C. Non-paying external customer
D. Anyone with whom you interact - CORRECT ANSWER-D. A
customer is defined as ANYONE WITH WHOM YOU
INTERACT.
Which of the following is NOT a common technique to use
when providing good customer service?
A. Acknowledge the customer's needs
B. Use inappropriate body language
C. Provide alternatives
D. Say thank you - CORRECT ANSWER-B. USING INAPPROPRIATE
BODY LANGUAGE is NOT a common technique to use when
providing good customer service.
, Which of the following is NOT a true statement?
A. Team building encourages employee involvement in
planning, problem solving, and decision making within the
organization.
B. Team building promotes a better understanding of decisions.
C. Team building rarely contributes to support for ownership of
decisions, processes, and changes
D. Active participation on teams can engage employees - CORRECT
ANSWER-C. Team building rarely contributes to support for
ownership of decisions, processes, and changes is NOT a true
statement.
Which of the following is NOT an ongoing, or functional, work
team?
A. A project team
B. A natural team
C. A management team
D. A process improvement team - CORRECT ANSWER-A. A PROJECT
TEAM is NOT an ongoing, or functional, work team?
To be successful, teams need which of the following?
A. Access to resources
SECURITY OFFICERS Exam Questions and
Answers Latest 2025 Top Rated A+
Which of the following may union members NOT do during
picketing?
A. Carry signs
B. Protest management decisions
C. Block entrances to the facility
D. Congregate outside the facility - CORRECT ANSWER-C. Union
members may not BLOCK ENTRANCES TO THE FACILITY
during picketing.
Which of the following is NOT a true statement about
customers' perceptions of their experience?
A. Interaction is subject to personal interpretation
B. Interaction can only be perceived by the words stated
C. Interaction is affected by body language
D. Interaction is affected by all of your actions - CORRECT ANSWER-
B. INTERACTION CAN ONLY BE PERCEIVED BY THE
WORDS STATED is NOT a true statement about customer's
perception of their experience..
Which of the following is NOT one of the three powerful,
personal reasons to provide great customer service?
A. More job satisfaction
B. Less stress and hassle
C. Trying to impress your supervisor
D. More job success - CORRECT ANSWER-C. TRYING TO IMPRESS
YOUR SUPERVISOR is NOT one of the three powerful,
personal reasons to provide great customer service.
,Which of the following describes the main objective of good
customer service?
A. To make the customer walk away with a positive feeling
,B. To help the customer see that someone tried, even
though the customer's wants were not met
C. To make the customer think that no one cares about the
concern raised by the customer
D. To help the customer walk away with a neutral feeling -
CORRECT ANSWER-A. The main objective of good customer service
is TO MAKE THE CUSTOMER WALK AWAY WITH A
POSITIVE FEELING [about the encounter].
Which of the following is the definition of a customer?
A. External paying customer
B. Internal customer
C. Non-paying external customer
D. Anyone with whom you interact - CORRECT ANSWER-D. A
customer is defined as ANYONE WITH WHOM YOU
INTERACT.
Which of the following is NOT a common technique to use
when providing good customer service?
A. Acknowledge the customer's needs
B. Use inappropriate body language
C. Provide alternatives
D. Say thank you - CORRECT ANSWER-B. USING INAPPROPRIATE
BODY LANGUAGE is NOT a common technique to use when
providing good customer service.
, Which of the following is NOT a true statement?
A. Team building encourages employee involvement in
planning, problem solving, and decision making within the
organization.
B. Team building promotes a better understanding of decisions.
C. Team building rarely contributes to support for ownership of
decisions, processes, and changes
D. Active participation on teams can engage employees - CORRECT
ANSWER-C. Team building rarely contributes to support for
ownership of decisions, processes, and changes is NOT a true
statement.
Which of the following is NOT an ongoing, or functional, work
team?
A. A project team
B. A natural team
C. A management team
D. A process improvement team - CORRECT ANSWER-A. A PROJECT
TEAM is NOT an ongoing, or functional, work team?
To be successful, teams need which of the following?
A. Access to resources
