PHRM 3900: Pharmacy Intercommunications Final Exam Study Set
What false assumptions do pharmacists often make that cloud otherwise clear
communication? - answer 1. Physicians or other providers have already discussed with
patients the medications they prescribe
2. Patients understand all information provided
3. Patients understand what is required, they will be able to take the medication
correctly
4. When patients do not take their medications correctly, they "do not" care, "are not
motivated," "lack intelligence," or "cannot remember"
5. Once patients start taking their medications correctly, they will continue to take them
correctly in the future
6. Other providers routinely monitor patient medication use and will thus intervene if
problems exist
7. If patients are having problems, they will ask direct questions or volunteer
information
What are ways a pharmacist can improve patient understanding of their medications? -
answer 1. Emphasize key points
2. Give reasons for key advice
3. Give definite, concrete, explicit instructions
4. Provide key information at the beginning and at the end of the interaction
5. End the encounter by giving patients the opportunity to provide feedback about what
they have learned
What is an essential part of patient counseling? - answer Supplementing oral
instructions
What is a reading level that will ensure readability by the majority of adults? - answer
Fifth to seventh grade
What are techniques used to establish new behaviors/new medication regimens? -
answer 1. Help patients identify ways to integrate new behaviors with current habits
2. Provide appropriate adherence aids
3. Suggest ways to self-monitor
4. Monitor medication use
, 5. Make proper referrals
What is ambivalence? - answer When patients feel they want to make changes to
improve their health but, at the same time, they resent changing behaviors they have
found comfortable in the past
What are the three components of motivation of change? - answer 1. Willingness
2. Self-efficacy
3. Readiness
What is self-efficacy in a medication adherence framework? - answer A person's
confidence that he or she will adhere to a regimen even in situations that make it difficult
to do so
What is empathetic understanding? - answer A core condition of a helping relationship
because it facilitates the patient's own problems; frees the patient from the fear that
they are being judged because of their behavior
What are the five stages of the Transtheoretical Model of Change? - answer 1.
Precontemplation
2. Contemplation
3. Preparation
4. Action
5. Maintenance
What are the characteristics of precontemplation? - answer 1. Unwillingness to change
2. Lack recognition of problem
3. Deny seriousness of risks
What are the characteristics of contemplation? - answer 1. "Thinking about" change
2. Aware of consequences of inaction
3. Willing to change within 6 months
What are the characteristics of preparation? - answer 1. Commitment to change (< 1
month)
2. Benefits seen to outweigh costs
What are the characteristics of action? - answer 1. Change is initiated
2. Challenges experienced
What false assumptions do pharmacists often make that cloud otherwise clear
communication? - answer 1. Physicians or other providers have already discussed with
patients the medications they prescribe
2. Patients understand all information provided
3. Patients understand what is required, they will be able to take the medication
correctly
4. When patients do not take their medications correctly, they "do not" care, "are not
motivated," "lack intelligence," or "cannot remember"
5. Once patients start taking their medications correctly, they will continue to take them
correctly in the future
6. Other providers routinely monitor patient medication use and will thus intervene if
problems exist
7. If patients are having problems, they will ask direct questions or volunteer
information
What are ways a pharmacist can improve patient understanding of their medications? -
answer 1. Emphasize key points
2. Give reasons for key advice
3. Give definite, concrete, explicit instructions
4. Provide key information at the beginning and at the end of the interaction
5. End the encounter by giving patients the opportunity to provide feedback about what
they have learned
What is an essential part of patient counseling? - answer Supplementing oral
instructions
What is a reading level that will ensure readability by the majority of adults? - answer
Fifth to seventh grade
What are techniques used to establish new behaviors/new medication regimens? -
answer 1. Help patients identify ways to integrate new behaviors with current habits
2. Provide appropriate adherence aids
3. Suggest ways to self-monitor
4. Monitor medication use
, 5. Make proper referrals
What is ambivalence? - answer When patients feel they want to make changes to
improve their health but, at the same time, they resent changing behaviors they have
found comfortable in the past
What are the three components of motivation of change? - answer 1. Willingness
2. Self-efficacy
3. Readiness
What is self-efficacy in a medication adherence framework? - answer A person's
confidence that he or she will adhere to a regimen even in situations that make it difficult
to do so
What is empathetic understanding? - answer A core condition of a helping relationship
because it facilitates the patient's own problems; frees the patient from the fear that
they are being judged because of their behavior
What are the five stages of the Transtheoretical Model of Change? - answer 1.
Precontemplation
2. Contemplation
3. Preparation
4. Action
5. Maintenance
What are the characteristics of precontemplation? - answer 1. Unwillingness to change
2. Lack recognition of problem
3. Deny seriousness of risks
What are the characteristics of contemplation? - answer 1. "Thinking about" change
2. Aware of consequences of inaction
3. Willing to change within 6 months
What are the characteristics of preparation? - answer 1. Commitment to change (< 1
month)
2. Benefits seen to outweigh costs
What are the characteristics of action? - answer 1. Change is initiated
2. Challenges experienced
