EPIC WILLOW EXAM COMBINED SET OF QUESTIONS AND 100%
CORRECT ANSWERS LATEST UPDATED
300 QUESTIONS AND ANSWERS
1. What are dispense codes? Dispense codes determine which type of label
prints and to which printer. They also determine which cart delivers the order.
2. What happens if you assign the correct default dispense codes?
Pharmacists will save time by not having to correct orders and the right labels
will print at the right printers.
3. Where are dispense codes configured in Epic? Dispense codes are
configured in the Medication record under the Dispense Code field.
4. What information does a dispense code typically contain? A dispense
code contains printer designation, label type, delivery method, and cart
assignment information.
5. Can dispense codes be overridden at the order level? Yes, pharmacists can
override dispense codes when verifying orders if needed.
Order Processing
6. What is the primary function of Epic Willow? Epic Willow is the inpatient
pharmacy module that manages medication orders, verification, dispensing, and
administration tracking.
7. How do medication orders flow into Willow? Orders are placed in Epic and
automatically appear in the Willow verification queue for pharmacist review.
8. What is the difference between verification and dispensing in Willow?
Verification is the clinical review by a pharmacist, while dispensing is the
physical preparation and labeling of medications.
9. What happens when a pharmacist verifies an order? The order moves to
the dispensing queue and labels are generated according to the dispense code
settings.
,10. Can orders be batch verified in Willow? Yes, pharmacists can select
multiple orders and verify them simultaneously if appropriate.
Inventory Management
11. How does Willow track medication inventory? Willow uses perpetual
inventory tracking, updating quantities in real-time as medications are
dispensed.
12. What is a PAR level in Willow? PAR (Periodic Automatic Replenishment)
levels are minimum stock quantities that trigger reorder alerts.
13. How are expired medications handled in Willow? Expired medications
are flagged in the system and must be removed from active inventory through
waste transactions.
14. What is cycle counting in Willow? Cycle counting is the process of
regularly counting select inventory items to maintain accurate stock levels.
15. How does Willow handle controlled substances? Controlled substances
have additional tracking requirements including perpetual inventory and waste
documentation.
Label Generation
16. What types of labels can Willow generate? Willow can generate unit dose
labels, multi-dose labels, IV labels, and specialized labels for different
medication types.
17. How does Willow determine which printer to use? The dispense code
associated with the medication determines the target printer.
18. Can label formats be customized in Willow? Yes, label formats can be
configured to meet pharmacy and regulatory requirements.
19. What required information must appear on medication labels? Labels
must include patient name, medication name/strength, quantity, directions, and
other regulatory requirements.
20. How does Willow handle label reprints? Labels can be reprinted through
the dispensing module with appropriate audit trails maintained.
Cart Management
21. What is cart fill in Willow? Cart fill is the process of stocking unit dose
carts with medications for specific nursing units.
, 22. How does Willow optimize cart fill efficiency? Willow can generate pick
lists organized by medication location to streamline the filling process.
23. What is the difference between first fill and refill carts? First fill carts
are stocked with all current medications, while refill carts only receive changes
since the last fill.
24. How does Willow track cart inventory? Each cart location can be tracked
individually, showing what medications are stocked and their quantities.
25. Can cart fill be automated in Willow? Yes, robotic systems can integrate
with Willow to automate portions of the cart fill process.
IV Room Operations
26. How does Willow support IV room operations? Willow provides
specialized workflows for IV preparation including batch processing and
gravimetric verification.
27. What is batch processing in the IV room? Batch processing allows
multiple IV preparations to be processed together for efficiency.
28. How does Willow ensure IV accuracy? Willow supports barcode
scanning, gravimetric verification, and photo documentation for IV
preparations.
29. What documentation is required for IV preparations? IV preparations
require documentation of ingredients, preparation time, expiration, and preparer
identification.
30. How does Willow handle IV stability and expiration dating? Willow can
calculate expiration dates based on stability data and storage conditions.
Reporting and Analytics
31. What types of reports can Willow generate? Willow can generate
inventory reports, productivity reports, error reports, and regulatory compliance
reports.
32. How does Willow track pharmacy productivity? Willow tracks metrics
like orders processed, time to verification, and dispensing efficiency.
33. Can Willow generate narcotic reports? Yes, Willow can generate DEA-
required reports for controlled substance inventory and usage.
34. How does Willow support quality assurance? Willow provides audit
trails, error tracking, and quality metrics to support continuous improvement.
CORRECT ANSWERS LATEST UPDATED
300 QUESTIONS AND ANSWERS
1. What are dispense codes? Dispense codes determine which type of label
prints and to which printer. They also determine which cart delivers the order.
2. What happens if you assign the correct default dispense codes?
Pharmacists will save time by not having to correct orders and the right labels
will print at the right printers.
3. Where are dispense codes configured in Epic? Dispense codes are
configured in the Medication record under the Dispense Code field.
4. What information does a dispense code typically contain? A dispense
code contains printer designation, label type, delivery method, and cart
assignment information.
5. Can dispense codes be overridden at the order level? Yes, pharmacists can
override dispense codes when verifying orders if needed.
Order Processing
6. What is the primary function of Epic Willow? Epic Willow is the inpatient
pharmacy module that manages medication orders, verification, dispensing, and
administration tracking.
7. How do medication orders flow into Willow? Orders are placed in Epic and
automatically appear in the Willow verification queue for pharmacist review.
8. What is the difference between verification and dispensing in Willow?
Verification is the clinical review by a pharmacist, while dispensing is the
physical preparation and labeling of medications.
9. What happens when a pharmacist verifies an order? The order moves to
the dispensing queue and labels are generated according to the dispense code
settings.
,10. Can orders be batch verified in Willow? Yes, pharmacists can select
multiple orders and verify them simultaneously if appropriate.
Inventory Management
11. How does Willow track medication inventory? Willow uses perpetual
inventory tracking, updating quantities in real-time as medications are
dispensed.
12. What is a PAR level in Willow? PAR (Periodic Automatic Replenishment)
levels are minimum stock quantities that trigger reorder alerts.
13. How are expired medications handled in Willow? Expired medications
are flagged in the system and must be removed from active inventory through
waste transactions.
14. What is cycle counting in Willow? Cycle counting is the process of
regularly counting select inventory items to maintain accurate stock levels.
15. How does Willow handle controlled substances? Controlled substances
have additional tracking requirements including perpetual inventory and waste
documentation.
Label Generation
16. What types of labels can Willow generate? Willow can generate unit dose
labels, multi-dose labels, IV labels, and specialized labels for different
medication types.
17. How does Willow determine which printer to use? The dispense code
associated with the medication determines the target printer.
18. Can label formats be customized in Willow? Yes, label formats can be
configured to meet pharmacy and regulatory requirements.
19. What required information must appear on medication labels? Labels
must include patient name, medication name/strength, quantity, directions, and
other regulatory requirements.
20. How does Willow handle label reprints? Labels can be reprinted through
the dispensing module with appropriate audit trails maintained.
Cart Management
21. What is cart fill in Willow? Cart fill is the process of stocking unit dose
carts with medications for specific nursing units.
, 22. How does Willow optimize cart fill efficiency? Willow can generate pick
lists organized by medication location to streamline the filling process.
23. What is the difference between first fill and refill carts? First fill carts
are stocked with all current medications, while refill carts only receive changes
since the last fill.
24. How does Willow track cart inventory? Each cart location can be tracked
individually, showing what medications are stocked and their quantities.
25. Can cart fill be automated in Willow? Yes, robotic systems can integrate
with Willow to automate portions of the cart fill process.
IV Room Operations
26. How does Willow support IV room operations? Willow provides
specialized workflows for IV preparation including batch processing and
gravimetric verification.
27. What is batch processing in the IV room? Batch processing allows
multiple IV preparations to be processed together for efficiency.
28. How does Willow ensure IV accuracy? Willow supports barcode
scanning, gravimetric verification, and photo documentation for IV
preparations.
29. What documentation is required for IV preparations? IV preparations
require documentation of ingredients, preparation time, expiration, and preparer
identification.
30. How does Willow handle IV stability and expiration dating? Willow can
calculate expiration dates based on stability data and storage conditions.
Reporting and Analytics
31. What types of reports can Willow generate? Willow can generate
inventory reports, productivity reports, error reports, and regulatory compliance
reports.
32. How does Willow track pharmacy productivity? Willow tracks metrics
like orders processed, time to verification, and dispensing efficiency.
33. Can Willow generate narcotic reports? Yes, Willow can generate DEA-
required reports for controlled substance inventory and usage.
34. How does Willow support quality assurance? Willow provides audit
trails, error tracking, and quality metrics to support continuous improvement.
