Master Resilience Trainer Course Exam Questions with Correct Answers Verified by Experts|
Latest Update
Social Resilience emphasizes an individual's capacity to work with other to find
opportunities to thrive in the face of challenges.
Skills for Awareness Counting Blessings
ABC
Check your Playbook
Skills for Action Balance Your Thinking
Instant BYT
Accomplishing Goals
Skills for Social Resilience Interpersonal Problem-solving
Good Listening
Active Constructive Responding ACR
Goal of Interpersonal Problem solving address problems in a manner that still shows respect
for the relationship.
lowers the intensity.
makes it easier for two people to find a resolution.
Destructive produces barriers to cooperation, destroys morale, diverts energy from
important task.
Constructive Managed, leads to a problem solution or greater understanding and
communication.
, Unsuccessful interpersonal problem strategies Avoidance
Competing or forcing
Trivialization
Avoidance Ignoring a problem an hoping it will go away.
Competing or Forcing Need to be right and in control; prioritize "right' over the relationship.
Trivialization Laughing or shrugging off the problem.
Steps to successfully deal with interpersonal problems. 1. Define the problem.
2. Ask for the other person's perspective
3. Work together to generate solutions
4. Evaluate the solutions
5. Choose a solution and seal the agreement.
Define the problem Use the "wind-up approach"
1. Start with a positive statement
2. Be specific in saying the problem
3. Use "I" rather than "you" when expressing concerns or feelings
4. Acknowledge your role in the problem
5. Keep it short and simple
Ask for the other person's perspective. Allow them to express how they feel and try to avoid
getting defensive, be open to their perspective and make sure you understand their
perspective.
Latest Update
Social Resilience emphasizes an individual's capacity to work with other to find
opportunities to thrive in the face of challenges.
Skills for Awareness Counting Blessings
ABC
Check your Playbook
Skills for Action Balance Your Thinking
Instant BYT
Accomplishing Goals
Skills for Social Resilience Interpersonal Problem-solving
Good Listening
Active Constructive Responding ACR
Goal of Interpersonal Problem solving address problems in a manner that still shows respect
for the relationship.
lowers the intensity.
makes it easier for two people to find a resolution.
Destructive produces barriers to cooperation, destroys morale, diverts energy from
important task.
Constructive Managed, leads to a problem solution or greater understanding and
communication.
, Unsuccessful interpersonal problem strategies Avoidance
Competing or forcing
Trivialization
Avoidance Ignoring a problem an hoping it will go away.
Competing or Forcing Need to be right and in control; prioritize "right' over the relationship.
Trivialization Laughing or shrugging off the problem.
Steps to successfully deal with interpersonal problems. 1. Define the problem.
2. Ask for the other person's perspective
3. Work together to generate solutions
4. Evaluate the solutions
5. Choose a solution and seal the agreement.
Define the problem Use the "wind-up approach"
1. Start with a positive statement
2. Be specific in saying the problem
3. Use "I" rather than "you" when expressing concerns or feelings
4. Acknowledge your role in the problem
5. Keep it short and simple
Ask for the other person's perspective. Allow them to express how they feel and try to avoid
getting defensive, be open to their perspective and make sure you understand their
perspective.
