FLETC BOP Final Exam Questions & Verified Answers | Latest Edition

FLETC BOP Final Exam Questions & Verified Answers
Latest 2025/2026
As a correctional worker, you have responsibility to: Correct Answer: EEM
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• Ensure safety of persons and property.I I I I I




• Establish order. I




• Maintain security. I




What responsibilities do a correctional workers have to keep conflicts from escalating?
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Correct Answer: ITG
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• Intervene
• Take responsibility for resolving the situation
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• Get both sides of the story
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As a listener you need to: Correct Answer: • Concentrate closely on the person who's talking.
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• Communicate your attention to the person. I I I I I




What are the four main points to remember about communicating attention while you listen?
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Correct Answer: MAFU
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1. Maintain eye contact I I




2. Attentive posture positioning and body language I I I I I




3. Follow the speaker verbally I I I




4. Use silence effectively I I




Your overall body language makes a big difference in encouraging someone to talk to you wha
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t are some key things to remember? Correct Answer: SKB
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Sit or lean forward Kee
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p still I




Be aware of the look on your face
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, What two techniques are involved in responding? Correct Answer: PR
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1. Paraphrasing
2. Reflecting


When does paraphrasing occur? Correct Answer: Anytime during the the conversation.
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When does reflecting occur? Correct Answer: At the end of the conversation.
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What is paraphrasing?
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Correct Answer: • Determine the basic message. (Matter of zeroing in on what the speaker is r
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eally trying to tell you).
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• Rephrasing the message in your own words. (Tell the speaker what you heard them say).
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What is reflecting? I I




Correct Answer: • Identifying basic feelings (try to look at the situation from speakers point o
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f view).
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• Capture the specific mood and felling in words and reflect them back on the speaker (act li
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ke a mirror, reflecting the persons feelings back to them).
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What is probing? Correct Answer: Way to go about getting information from someone
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What are the two parts to probing?
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Correct Answer: • Identify an area that needs to be explored further
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• Use open ended questions and statements to probe for additional information
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Probe "Do's and Don'ts" Correct Answer: • DO listen for gaps, inconsistencies, and point of
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views that do not make sense.
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• DO focus on one topic at a time.
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• DO use open- I I




ended questions that begin with words like what, when, where, how, or could.
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• DO use directive statements to focus attention on specific points and encourage resp
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onse.