Santa Clara County EMS | COMPLETE AND DETAILED QUESTIONS AND
ANSWERS | 200+ REAL EXAM QNA | 2025 LATEST UPDATED 100% RATED
CORRECT | 100% VERFIED | ALREADY GRADED A+|GUARANTEED TO
PASS!!
1. Policy 108 - System Variance Reporting: incidents that result in a threat to
public safety, patient, by-stander, or responder harm
2. What types of incidents are considered Level A variances?: any incident
that results in a threat to public safety, patient, by-stander or responder harm
1. gross negligence
2. fraud of certifications
3. repeated negligence
4. incompetence
A. any deviation from an EMS Agency policy or treatment protocol with patient
harm
B. medication or procedural errors with patient harm
,C. failure or refusal to respond to request for aid, whether from the public or
another system provider
D. equipment failure or malfunction with patient harm
E. any significant EMS-related event that would be reported to another regulatory
agency
3. What is the maximum time you must report a Level A variance?: within 24
hours
4. Who must be notified ASAP of a Level A variance?: EMS On-Duty Chief via
County Communications
5. What type of incidents are considered Level B variances?: any incident that
does NOT result in patient harm, but is a deviation from EMS agency policies,
procedures, and protocols
A. potential clinical care variance
B. potential policy variance
C. poor interagency coordination
D. general complaint (public)
E. communications system variance
,F. equipment failure or malfunction
6. What is the maximum time you must report a Level B variance?: within
five (5) business days
7. What type of incidents are considered Level C variances?: incidents
where the responders provided outstanding care and went above and beyond the
normal expectations of responders; compliments
A. good patient outcome
B. outstanding customer service
C. positive provider agency/hospital cooperation
D. field supervisor went above and beyond normal expectations
8. What form would you use to file a variance report?: EMS Form #903
(System Performance Variance Report)
9. Policy 109 - Policy Development and Implementation: standards for
creation, revision, and implementation of SCC Pre-Hospital Care Policy
(including plans, protocols, procedures, etc.)
10. How will policy implementation be disseminated to you?: EMS Program
Manager
, 11. What other resources do you have to find new policies and updates?: -
county EMS website
-county EMS app
-electronic/social media
-hardcopy
12. Which policy addressed allocation and implementation of resources?:
Policy #109
13. Policy 500 - Electronic Patient Care: minimum standard criteria for the
completion and submission of electronic patient care record (ePCR)
14. When an MCI alert occurs with five (5) or more patients, is a PCR
required?: No; the EMS Agency may temporarily suspend the requirement to
complete an ePCR in certain times of mass causality incidents, large scale
disasters, or EMS Data System failure.
15. What would you use in lieu of an ePCR when an MCI alert occurs with
five
(5) or more patients?: triage tags
ANSWERS | 200+ REAL EXAM QNA | 2025 LATEST UPDATED 100% RATED
CORRECT | 100% VERFIED | ALREADY GRADED A+|GUARANTEED TO
PASS!!
1. Policy 108 - System Variance Reporting: incidents that result in a threat to
public safety, patient, by-stander, or responder harm
2. What types of incidents are considered Level A variances?: any incident
that results in a threat to public safety, patient, by-stander or responder harm
1. gross negligence
2. fraud of certifications
3. repeated negligence
4. incompetence
A. any deviation from an EMS Agency policy or treatment protocol with patient
harm
B. medication or procedural errors with patient harm
,C. failure or refusal to respond to request for aid, whether from the public or
another system provider
D. equipment failure or malfunction with patient harm
E. any significant EMS-related event that would be reported to another regulatory
agency
3. What is the maximum time you must report a Level A variance?: within 24
hours
4. Who must be notified ASAP of a Level A variance?: EMS On-Duty Chief via
County Communications
5. What type of incidents are considered Level B variances?: any incident that
does NOT result in patient harm, but is a deviation from EMS agency policies,
procedures, and protocols
A. potential clinical care variance
B. potential policy variance
C. poor interagency coordination
D. general complaint (public)
E. communications system variance
,F. equipment failure or malfunction
6. What is the maximum time you must report a Level B variance?: within
five (5) business days
7. What type of incidents are considered Level C variances?: incidents
where the responders provided outstanding care and went above and beyond the
normal expectations of responders; compliments
A. good patient outcome
B. outstanding customer service
C. positive provider agency/hospital cooperation
D. field supervisor went above and beyond normal expectations
8. What form would you use to file a variance report?: EMS Form #903
(System Performance Variance Report)
9. Policy 109 - Policy Development and Implementation: standards for
creation, revision, and implementation of SCC Pre-Hospital Care Policy
(including plans, protocols, procedures, etc.)
10. How will policy implementation be disseminated to you?: EMS Program
Manager
, 11. What other resources do you have to find new policies and updates?: -
county EMS website
-county EMS app
-electronic/social media
-hardcopy
12. Which policy addressed allocation and implementation of resources?:
Policy #109
13. Policy 500 - Electronic Patient Care: minimum standard criteria for the
completion and submission of electronic patient care record (ePCR)
14. When an MCI alert occurs with five (5) or more patients, is a PCR
required?: No; the EMS Agency may temporarily suspend the requirement to
complete an ePCR in certain times of mass causality incidents, large scale
disasters, or EMS Data System failure.
15. What would you use in lieu of an ePCR when an MCI alert occurs with
five
(5) or more patients?: triage tags
