6/17/25, 5:27 PM WGU D336 Business of IT
WGU D336 Business of IT | PA and OA | Explore
New 218 Questions and Answers | 2025 Update |
100% Correct.
Correct 218
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WGU D336 Business of IT
218 Correct terms
Questions and answers
A set of interrelated or interacting activities that transform inputs into
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,6/17/25, 5:27 PM WGU D336 Business of IT
outcome performance
policy process
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2 of 218
Definition
A list of minimum requirements that a service or service component
must meet for it to be acceptable to key stakeholders.
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evaluation criteria acceptance criteria
baseline specification
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,6/17/25, 5:27 PM WGU D336 Business of IT
3 of 218
Definition
A security objective that ensures information is not made available or
disclosed to unauthorized entities.
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fidelity confidentiality
compliance integrity
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4 of 218
Definition
Problem management activities used to manage known errors.
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integrity problem control
error control failure
, 6/17/25, 5:27 PM WGU D336 Business of IT
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5 of 218
Definition
One of the four dimensions of service management. It includes the
information and knowledge used to deliver services, and the
information and technologies used to manage all aspects of the
service value system.
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organizations and processes information and technology
organization and people management and leadership
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6 of 218
Definition
Assurance that a product or service will meet agreed requirements.
Warranty can be summarized as 'how the service performs' and can be
used to determine whether a service is 'fit for use'. Warranty often
relates to service levels aligned with the needs of service consumers.
This may be based on a formal agreement, or it may be a marketing
WGU D336 Business of IT | PA and OA | Explore
New 218 Questions and Answers | 2025 Update |
100% Correct.
Correct 218
Incorrect
WGU D336 Business of IT
218 Correct terms
Questions and answers
A set of interrelated or interacting activities that transform inputs into
Give this one a go later!
,6/17/25, 5:27 PM WGU D336 Business of IT
outcome performance
policy process
Don't know?
2 of 218
Definition
A list of minimum requirements that a service or service component
must meet for it to be acceptable to key stakeholders.
Give this one a go later!
evaluation criteria acceptance criteria
baseline specification
Don't know?
,6/17/25, 5:27 PM WGU D336 Business of IT
3 of 218
Definition
A security objective that ensures information is not made available or
disclosed to unauthorized entities.
Give this one a go later!
fidelity confidentiality
compliance integrity
Don't know?
4 of 218
Definition
Problem management activities used to manage known errors.
Give this one a go later!
integrity problem control
error control failure
, 6/17/25, 5:27 PM WGU D336 Business of IT
Don't know?
5 of 218
Definition
One of the four dimensions of service management. It includes the
information and knowledge used to deliver services, and the
information and technologies used to manage all aspects of the
service value system.
Give this one a go later!
organizations and processes information and technology
organization and people management and leadership
Don't know?
6 of 218
Definition
Assurance that a product or service will meet agreed requirements.
Warranty can be summarized as 'how the service performs' and can be
used to determine whether a service is 'fit for use'. Warranty often
relates to service levels aligned with the needs of service consumers.
This may be based on a formal agreement, or it may be a marketing
