CASE MANAGER CERTIFICATION EXAM
WITH COMPLETE SOLUTIONS
case lmanagement l- lcorrect lanswers l-the ldynamic land lsystematic lcollaborative
lapproach lto lproviding land lcoordinating lhealth lcare lservices lto la ldefined lpopulation. l
- lparticipative lprocess lto lidentify land lfacility loptions land lservices lfor lmeeting
lindividual lhealthcare lneeds lwhile ldecreasing lfragmentation land lduplication lof lcare
land lincreasing lquality land lcost leffective lclinical loutcomes.
standards lof lcare l- lcorrect lanswers l-parameters lto lmeasure lthe lquality lof lhealthcare
clinical lguidelines l- lcorrect lanswers l-statements lto lhelp lmake ldecisions labout lhealth
lspecific lcircumstances.
clinical lpathway l- lcorrect lanswers l-structured lmulti-disciplined lplan lof lcare lto lsupport
lclinical lguidelines land lprotocol lto limprove lcontinuity land lcoordination.
4 lparts lof lclinical lpathway l- lcorrect lanswers l-1. ltimeline
2. lcategories lof lcare/activities land linterventions
,3. lintermediate land llong lterm loutcome lcriteria
4. lvariance ltracking
are l4 lparts lof lwhat?
decision ltree l- lcorrect lanswers l-used lto lselect lthe lbest lcourse lof laction lin ldecisions
lwhere lthere lis lno lclear ldecisions.
descriptive lscreening ltool l- lcorrect lanswers l-identifies lcharacteristics labout la
lpopulation lto lshow lhealth lprevention.
predictive lscreening ltool l- lcorrect lanswers l-shows lwhat lmay lhappen lto la lspecific
lpopulation.
evaluative lscreening ltool l- lcorrect lanswers l-evaluates lthe
lunderstanding/effectiveness
SF-36 l- lcorrect lanswers l-predictive lscreening ltool lto lassess lfunctional lhealth land
lwell lbeing. lAssesses lphysical land lmental lhealth. l
- lused lin lhealth leconomics, lcost-effectiveness lof lhealth ltx
-evals lindividual lpatient lhealth lstatus.
- ldoes lnot lconsider lsleep
-scored l00-100, llower lscore-> lincr. ldisability
patient lactivation lmeasure l- lcorrect lanswers l-13 litem lpredictive lscreening ltool lto
levaluate lpatient's lknowledge, lskills, lconfidence lin lself-care.
- lhigher lthe lscore lthe lbetter l(scored l0-52)
-predicts lhealth lcare loutcomes, lmedication ladherence land lER lvisits.
health lrisk lassessment l- lcorrect lanswers l-predictive lscreening ltool: lpatient's lself
lassessment lof ltheir lhealth land lhow llikely lthey lwill lseek lcare. l
- lpredicts lfuture lhealth lcosts
- lpredicts llikely-hood lof lprogression lof ltheir lillness lto la lworse lcondition. l
- lexamples: lPHQ-9, letc.
rose lQ l- lcorrect lanswers l-health lrisk lassessment lfor langina, lMI, lcoronary lheart
ldisease. l
ldefined langina lpectoris las, l"a lchest lpain lor ldiscomfort lwith lthese lcharacteristics: l
l(a) lthe lsite lmust linclude leither lthe lsternum l(any llevel) lor lthe lleft larm land lleft
lanterior lchest l(defined las lthe lanterior lchest lwall lbetween lthe llevels lof lclavicle land
llower lend lof lsternum),
l(b) lit lmust lbe lprovoked lby leither lhurrying lor lwalking luphill l(or lby lwalking lon lthe
llevel, lfor lthose lwho lnever lattempt lmore), l
l(c) lwhen lit loccurs lon lwalking lit lmust lmake lthe lsubject leither lstop lor lslacken lpace,
lunless lnitroglycerin lis ltaken, l(d) lit lmust ldisappear lon la lmajority lof loccasions lin l10
lmin lor lless lfrom lthe ltime lwhen lthe lsubject lstands lstill."
, lPossible lmyocardial linfarction1 lwas ldefined las, l"one lor lmore lattacks lof lsevere lpain
lacross lthe lfront lof lthe lchest llasting lfor l30 lmin lor llonger."
seattle langina lquestionnaire l- lcorrect lanswers l-19-item lself-administered lhealth lrisk
lassessment lfor langina land lfunctional lartery ldisease lmeasuring lfive ldimensions lof
lcoronary lartery ldisease:
1 lphysical llimitation, l2 langinal lstability, l3 langinal lfrequency, l4 ltreatment lsatisfaction
land l5 ldisease lperception.
-score lof l0 lto l100, lwhere lhigher lscores lindicate lbetter lfunction l(eg, lless lphysical
llimitation, lless langina, land lbetter lquality lof llife).
arthritis limpact lmeasurement lscales l- lcorrect lanswers l-health lrisk lassessment:
lDisease-specific lmeasure lof lphysical, lsocial, land lemotional lwell-being ldesigned las la
lmeasure lof loutcome lin larthritis.
-scales: lmobility, lphysical lactivity l(walking, lbending, llifting), ldexterity, lhousehold
lactivity l(managing lmoney land lmedications, lhousekeeping), lsocial lactivities, lactivities
lof ldaily lliving, lpain, ldepression, land lanxiety. l
Score lrange: lRange lis l0-10 lfor leach lsection. lTotal lhealth lscore l0-60.
--> lZero lrepresents lgood lhealth lstatus, l10 land l60 lrepresent lpoor lhealth lstatus.
functional lliving lindex-cancer l- lcorrect lanswers l-health lrisk lassessment: lCancer-
specific, lfunctionally-oriented lquality lof llife linstrument.
-22 litems lassessing l5 ldomains: lPhysical lwell-being land lability, lemotional lstate,
lsociability, lfamily lsituation, lnausea
- lHigher lscore lindicates lbetter lquality lof llife.
BASIS-32 l- lcorrect lanswers l-health lrisk lassessment: l32-item lBehavior land lSymptom
lIdentification lScale. lbehavioral lhealth lassessment ltool.
- lmeasures lthe lchange lin lself-reported lsymptom land lproblem ldifficulty lover lthe
lcourse lof ltreatment.
- lassesses: lRelation lto lSelf land lOthers, lDepression land lAnxiety, lDaily lLiving land
lRole lFunctioning, lImpulsive land lAddictive lBehavior, lPsychosis.
- lhigher lscore lpoorer loutcome
mini lmental lstate lexam l- lcorrect lanswers l-health lrisk lassessment: l
30-point lquestionnaire lmeasures lcognitive limpairment lto lscreen lfor ldementia.
- lhigher lthe lscore, lless ldementia
- l18-23 lis lmild ldementia
- l0-17 lis lsever ldementia
hopkins lsymptom lchecklist-25 l- lcorrect lanswers l-health lrisk lassessment: lself-
reporting lquestionnaire lsymptom linventory lwhich lmeasures lsymptoms lof lanxiety land
ldepression.
-The lscale lfor leach lquestion lincludes lfour lcategories lof lresponse l("Not lat lall," l"A
llittle," l"Quite la lbit," l"Extremely," lrated l1 lto l4, lrespectively). lTwo lscores lare
WITH COMPLETE SOLUTIONS
case lmanagement l- lcorrect lanswers l-the ldynamic land lsystematic lcollaborative
lapproach lto lproviding land lcoordinating lhealth lcare lservices lto la ldefined lpopulation. l
- lparticipative lprocess lto lidentify land lfacility loptions land lservices lfor lmeeting
lindividual lhealthcare lneeds lwhile ldecreasing lfragmentation land lduplication lof lcare
land lincreasing lquality land lcost leffective lclinical loutcomes.
standards lof lcare l- lcorrect lanswers l-parameters lto lmeasure lthe lquality lof lhealthcare
clinical lguidelines l- lcorrect lanswers l-statements lto lhelp lmake ldecisions labout lhealth
lspecific lcircumstances.
clinical lpathway l- lcorrect lanswers l-structured lmulti-disciplined lplan lof lcare lto lsupport
lclinical lguidelines land lprotocol lto limprove lcontinuity land lcoordination.
4 lparts lof lclinical lpathway l- lcorrect lanswers l-1. ltimeline
2. lcategories lof lcare/activities land linterventions
,3. lintermediate land llong lterm loutcome lcriteria
4. lvariance ltracking
are l4 lparts lof lwhat?
decision ltree l- lcorrect lanswers l-used lto lselect lthe lbest lcourse lof laction lin ldecisions
lwhere lthere lis lno lclear ldecisions.
descriptive lscreening ltool l- lcorrect lanswers l-identifies lcharacteristics labout la
lpopulation lto lshow lhealth lprevention.
predictive lscreening ltool l- lcorrect lanswers l-shows lwhat lmay lhappen lto la lspecific
lpopulation.
evaluative lscreening ltool l- lcorrect lanswers l-evaluates lthe
lunderstanding/effectiveness
SF-36 l- lcorrect lanswers l-predictive lscreening ltool lto lassess lfunctional lhealth land
lwell lbeing. lAssesses lphysical land lmental lhealth. l
- lused lin lhealth leconomics, lcost-effectiveness lof lhealth ltx
-evals lindividual lpatient lhealth lstatus.
- ldoes lnot lconsider lsleep
-scored l00-100, llower lscore-> lincr. ldisability
patient lactivation lmeasure l- lcorrect lanswers l-13 litem lpredictive lscreening ltool lto
levaluate lpatient's lknowledge, lskills, lconfidence lin lself-care.
- lhigher lthe lscore lthe lbetter l(scored l0-52)
-predicts lhealth lcare loutcomes, lmedication ladherence land lER lvisits.
health lrisk lassessment l- lcorrect lanswers l-predictive lscreening ltool: lpatient's lself
lassessment lof ltheir lhealth land lhow llikely lthey lwill lseek lcare. l
- lpredicts lfuture lhealth lcosts
- lpredicts llikely-hood lof lprogression lof ltheir lillness lto la lworse lcondition. l
- lexamples: lPHQ-9, letc.
rose lQ l- lcorrect lanswers l-health lrisk lassessment lfor langina, lMI, lcoronary lheart
ldisease. l
ldefined langina lpectoris las, l"a lchest lpain lor ldiscomfort lwith lthese lcharacteristics: l
l(a) lthe lsite lmust linclude leither lthe lsternum l(any llevel) lor lthe lleft larm land lleft
lanterior lchest l(defined las lthe lanterior lchest lwall lbetween lthe llevels lof lclavicle land
llower lend lof lsternum),
l(b) lit lmust lbe lprovoked lby leither lhurrying lor lwalking luphill l(or lby lwalking lon lthe
llevel, lfor lthose lwho lnever lattempt lmore), l
l(c) lwhen lit loccurs lon lwalking lit lmust lmake lthe lsubject leither lstop lor lslacken lpace,
lunless lnitroglycerin lis ltaken, l(d) lit lmust ldisappear lon la lmajority lof loccasions lin l10
lmin lor lless lfrom lthe ltime lwhen lthe lsubject lstands lstill."
, lPossible lmyocardial linfarction1 lwas ldefined las, l"one lor lmore lattacks lof lsevere lpain
lacross lthe lfront lof lthe lchest llasting lfor l30 lmin lor llonger."
seattle langina lquestionnaire l- lcorrect lanswers l-19-item lself-administered lhealth lrisk
lassessment lfor langina land lfunctional lartery ldisease lmeasuring lfive ldimensions lof
lcoronary lartery ldisease:
1 lphysical llimitation, l2 langinal lstability, l3 langinal lfrequency, l4 ltreatment lsatisfaction
land l5 ldisease lperception.
-score lof l0 lto l100, lwhere lhigher lscores lindicate lbetter lfunction l(eg, lless lphysical
llimitation, lless langina, land lbetter lquality lof llife).
arthritis limpact lmeasurement lscales l- lcorrect lanswers l-health lrisk lassessment:
lDisease-specific lmeasure lof lphysical, lsocial, land lemotional lwell-being ldesigned las la
lmeasure lof loutcome lin larthritis.
-scales: lmobility, lphysical lactivity l(walking, lbending, llifting), ldexterity, lhousehold
lactivity l(managing lmoney land lmedications, lhousekeeping), lsocial lactivities, lactivities
lof ldaily lliving, lpain, ldepression, land lanxiety. l
Score lrange: lRange lis l0-10 lfor leach lsection. lTotal lhealth lscore l0-60.
--> lZero lrepresents lgood lhealth lstatus, l10 land l60 lrepresent lpoor lhealth lstatus.
functional lliving lindex-cancer l- lcorrect lanswers l-health lrisk lassessment: lCancer-
specific, lfunctionally-oriented lquality lof llife linstrument.
-22 litems lassessing l5 ldomains: lPhysical lwell-being land lability, lemotional lstate,
lsociability, lfamily lsituation, lnausea
- lHigher lscore lindicates lbetter lquality lof llife.
BASIS-32 l- lcorrect lanswers l-health lrisk lassessment: l32-item lBehavior land lSymptom
lIdentification lScale. lbehavioral lhealth lassessment ltool.
- lmeasures lthe lchange lin lself-reported lsymptom land lproblem ldifficulty lover lthe
lcourse lof ltreatment.
- lassesses: lRelation lto lSelf land lOthers, lDepression land lAnxiety, lDaily lLiving land
lRole lFunctioning, lImpulsive land lAddictive lBehavior, lPsychosis.
- lhigher lscore lpoorer loutcome
mini lmental lstate lexam l- lcorrect lanswers l-health lrisk lassessment: l
30-point lquestionnaire lmeasures lcognitive limpairment lto lscreen lfor ldementia.
- lhigher lthe lscore, lless ldementia
- l18-23 lis lmild ldementia
- l0-17 lis lsever ldementia
hopkins lsymptom lchecklist-25 l- lcorrect lanswers l-health lrisk lassessment: lself-
reporting lquestionnaire lsymptom linventory lwhich lmeasures lsymptoms lof lanxiety land
ldepression.
-The lscale lfor leach lquestion lincludes lfour lcategories lof lresponse l("Not lat lall," l"A
llittle," l"Quite la lbit," l"Extremely," lrated l1 lto l4, lrespectively). lTwo lscores lare
