Examination ACTUAL EXAM COMPLETE
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS WITH
PRACTICE EXAM) GRADED A LATEST VERSION
Best Pratices - YOUR CORRECT CORRECT ANSWER SHOULD BE Those
practices or strategies that have produced superior results
What three areas are public park and recreation agency's services are divided in to -
YOUR CORRECT CORRECT ANSWER SHOULD BE 1) Parks
2) Programs
3) Facilities
Benchmarking - YOUR CORRECT CORRECT ANSWER SHOULD BE the
process to identify and implement a best practice.
Two conflicting management strategies at the core of natural needs assessment -
YOUR CORRECT CORRECT ANSWER SHOULD BE Development
Conservation
Policy - YOUR CORRECT CORRECT ANSWER SHOULD BE Broad and
open to interpretations based on circumstances. Set direction
Rules - YOUR CORRECT CORRECT ANSWER SHOULD BE Specific and
direct employees and participants to act in a prescribed manner and do not require time
to interpret the given facts of a unique set of circumstances
Procedures - YOUR CORRECT CORRECT ANSWER SHOULD BE
Chronological sequence of required action
Comprehensive Plan - YOUR CORRECT CORRECT ANSWER SHOULD BE
Used to identify short and long term priorities for a park and recreation agency
Includes goals and policies
What is included in a Comprehensive Plan - YOUR CORRECT CORRECT
ANSWER SHOULD BE Goals and polices
Development standards for parks
,Facility assessment data
Agency inventories
socio-demographic data for community
identification of deficiencies
Master Plan - YOUR CORRECT CORRECT ANSWER SHOULD BE Subset
of Comprehensive Plan
Focus on physical resources
Updated less frequently (about every 10 years)
Strategic Plan - YOUR CORRECT CORRECT ANSWER SHOULD BE
Development or revision of Mission and vision
Based on data analysis
Priorities, goals and objectives devlopment in this plan
Plan for achieving goals and objectives
Itemized inventory - YOUR CORRECT CORRECT ANSWER SHOULD BE
Checklist of items that describe their
Two conflicting management strategies (core of a natural needs assessment) - YOUR
CORRECT CORRECT ANSWER SHOULD BE Development and
conservation
Needs Assessment' purpose - YOUR CORRECT CORRECT ANSWER
SHOULD BE to provide accurate feedback on community attitudes, opinions and
perceptions of the agency's resources
Community-wide needs assessment - YOUR CORRECT CORRECT ANSWER
SHOULD BE Used to identify the recreation needs and interests of the community.
Americans with Disabilities Act requires - YOUR CORRECT CORRECT ANSWER
SHOULD BE That reasonable accommodations be provided for people with
disabilities
Primary elements influencing a customer's quality perceptions - YOUR CORRECT
CORRECT ANSWER SHOULD BE Expectations of the customer
Relationship between the customer's expectation and actual experiences
Post experience reflection by the customer
Expectations of the customer factors - YOUR CORRECT CORRECT ANSWER
SHOULD BE Image/reputation of the agency
Prior experience with the agency
Marketing/promotional materials related to the agency
,Word-of-mouth feedback
Ways to remain current - YOUR CORRECT CORRECT ANSWER SHOULD BE
Enviromental Protection Agency (EPA) - YOUR CORRECT CORRECT ANSWER
SHOULD BE Monitors and enforces pollution related standards and policies
Equal Employment Opportunity Commission (EEOC) - YOUR CORRECT CORRECT
ANSWER SHOULD BE Responsible for enforcing federal laws that makes it
illegal to discriminate against a job candidate or employee because of a person's race,
color, religion, sex, national origin, age, disability or genetic information
Food and Drug Administration (FDA) - YOUR CORRECT CORRECT ANSWER
SHOULD BE responsible for protecting the public health by assuring the safety,
efficacy and security of human and veterinary drugs, biological products, medical
devices, our nation's food supply, cosmetics, and products that emit radiation
National Labor Relations Board (NLRB) - YOUR CORRECT CORRECT ANSWER
SHOULD BE Safeguard employee's right to organize and determine whether to
have unions as their bargaining representatives; act to prevent and remedy unfair labor
practices
Occupational Safety and Health Administration (OSHA) - YOUR CORRECT
CORRECT ANSWER SHOULD BE Assure safe and healthful working
conditions for workers setting and enforcing standards and by providing training,
outreach, education and assistance.
Key areas of implementing maintenance standards - YOUR CORRECT CORRECT
ANSWER SHOULD BE Defining Standards
Providing Routine Maintenance
Landscaping Maintenance
Providing Preventative Maintenance
Defining Process for Repairs or Replacements
Three Criteria for maintenance standards - YOUR CORRECT CORRECT
ANSWER SHOULD BE 1. Visibility of the area
2. Desired state of landscape condition (urban vs. natural)
Intensity of use
Three Criteria for maintenance standards - YOUR CORRECT CORRECT
ANSWER SHOULD BE 1. Visibility of the area
2. Desired state of landscape condition (urban vs. natural)
3. Intensity of use
, Routine Maintenance - YOUR CORRECT CORRECT ANSWER SHOULD BE
Activities that preserve or improve the appearance of the facility or piece of equipment.
May be completed on a planned, scheduled interval or in response to a user request.
Work-order - YOUR CORRECT CORRECT ANSWER SHOULD BE A form
memorandum requesting that specific maintenance services be performed.
Landscaping Maintenance - YOUR CORRECT CORRECT ANSWER SHOULD
BE Enhance the natural attractiveness of the area
invite users to "come-in and Join-in"
Channel people along pathways
user safety
Disguise maintenance areas or human-made structures
Preventative Maintenance - YOUR CORRECT CORRECT ANSWER SHOULD
BE Undertaken to prolong the life of equipment thereby preventing its premature
failure.
Performed to improve organizational efficiency by avoiding costly downtime due to
inoperable equipment.
Planned maintenance that is scheduled as a part of the maintenance crew's ongoing
work responsibility.
Repairs and replacements - YOUR CORRECT CORRECT ANSWER SHOULD
BE Construction, renovation, and repairs often require external contractors
Request for Proposal (RFP) - YOUR CORRECT CORRECT ANSWER
SHOULD BE Develop scope of project
Obtain bids
Identify a contractor
Supervise the project to agency standards
Manage amendments or "change orders"
ADA was written to guarantee equal opportunity for individuals with disablilites in what
areas - YOUR CORRECT CORRECT ANSWER SHOULD BE employment
state and local government service
transportation
public accomodation
telecommunication
Title II of the ADA requries - YOUR CORRECT CORRECT ANSWER SHOULD
BE a public entity to ensure that individuals with disabilities are not excluded from
services, programs and activities because of the buldings are inaccessable.