BUSMHR 3200 MIDTERM 1 EXAM
QUESTIONS AND ANSWERS
Organizational behavior - Correct Answers -describes an interdisciplinary field
dedicated to understanding and managing people at work
contingency approach - Correct Answers -calls for using OB concepts and tools as a
situationally appropriate instead of trying to rely on "one best way"
3 weaknesses of common sense - Correct Answers -1.Overreliance on hindsight
2.Lack of rigor
3. Lack of objectivity
Hard Skills - Correct Answers -technical expertise and knowledge to do a particular task
or job function
Soft skills - Correct Answers -relate to our human interactions and include both
interpersonal and personal attributes
Core competency - Correct Answers -A set of knowledge and skills that make the org.
Superior to competitors and create value for customers
Down sizing - Correct Answers -planned elimination of a large amount of workers to
advance competitiveness
outsourcing - Correct Answers -contracting with another organization to perform a broad
set of services
Workforce Utilization Review - Correct Answers -A comparison of the proportion of
employees in protected groups with the proportion that each group represents in the
relevant labor market
Critical Thinking - Correct Answers -Using logic and reasoning to identify the strengths
and weaknesses of alternative solutions, conclusions, or approaches to problems
Problem Solving - Correct Answers -Identifying complex problems and reviewing related
information to develop and evaluate options and implement solutions
, Judgement and decision making - Correct Answers -Considering the relative costs and
benefits of potential actions to choose the most appropriate ones
Active Listening - Correct Answers -Giving full attention to what other people are saying
taking time to understand the points being made: asking questions as appropriate and
not interrupting
Portable skills - Correct Answers -more or less relevant in every job, at every level, and
throughout your career
Human Capital - Correct Answers -productive potential of an individuals knowledge,
skills, and experiences
social capital - Correct Answers -productive potential resulting from relationships,
goodwill, trust, and cooperative effort
ethical dilemmas - Correct Answers -involve situations with two choices, neither of
which resolves the situation in an ethically acceptable manner
Ill conceived goals - Correct Answers -We set goals and incentives to promote a desired
behavior, but they encourage a negative one
Motivated Blindness - Correct Answers -We overlook the unethical behavior of another
when its in our own interest to remain ignorant
indirect blindness - Correct Answers -we hold others less accountable for unethical
behavior when its carried out through third parties
The slippery slope - Correct Answers -We are less able to see others unethical behavior
when it develops gradually
Overvaluing outcomes - Correct Answers -We give a pass to unethical behavior if the
outcome is good
Problem - Correct Answers -difference or gap between an actual and a desired situation
problem solving - Correct Answers -a systematic process of closing these gaps
Person Factors - Correct Answers -represent the infinite number of characteristics that
give individuals their unique identities
Environmental Characteristics - Correct Answers -consist of all the elements outside
ourselves that influence what we do, how we do it, and the ultimate results of our
actions
QUESTIONS AND ANSWERS
Organizational behavior - Correct Answers -describes an interdisciplinary field
dedicated to understanding and managing people at work
contingency approach - Correct Answers -calls for using OB concepts and tools as a
situationally appropriate instead of trying to rely on "one best way"
3 weaknesses of common sense - Correct Answers -1.Overreliance on hindsight
2.Lack of rigor
3. Lack of objectivity
Hard Skills - Correct Answers -technical expertise and knowledge to do a particular task
or job function
Soft skills - Correct Answers -relate to our human interactions and include both
interpersonal and personal attributes
Core competency - Correct Answers -A set of knowledge and skills that make the org.
Superior to competitors and create value for customers
Down sizing - Correct Answers -planned elimination of a large amount of workers to
advance competitiveness
outsourcing - Correct Answers -contracting with another organization to perform a broad
set of services
Workforce Utilization Review - Correct Answers -A comparison of the proportion of
employees in protected groups with the proportion that each group represents in the
relevant labor market
Critical Thinking - Correct Answers -Using logic and reasoning to identify the strengths
and weaknesses of alternative solutions, conclusions, or approaches to problems
Problem Solving - Correct Answers -Identifying complex problems and reviewing related
information to develop and evaluate options and implement solutions
, Judgement and decision making - Correct Answers -Considering the relative costs and
benefits of potential actions to choose the most appropriate ones
Active Listening - Correct Answers -Giving full attention to what other people are saying
taking time to understand the points being made: asking questions as appropriate and
not interrupting
Portable skills - Correct Answers -more or less relevant in every job, at every level, and
throughout your career
Human Capital - Correct Answers -productive potential of an individuals knowledge,
skills, and experiences
social capital - Correct Answers -productive potential resulting from relationships,
goodwill, trust, and cooperative effort
ethical dilemmas - Correct Answers -involve situations with two choices, neither of
which resolves the situation in an ethically acceptable manner
Ill conceived goals - Correct Answers -We set goals and incentives to promote a desired
behavior, but they encourage a negative one
Motivated Blindness - Correct Answers -We overlook the unethical behavior of another
when its in our own interest to remain ignorant
indirect blindness - Correct Answers -we hold others less accountable for unethical
behavior when its carried out through third parties
The slippery slope - Correct Answers -We are less able to see others unethical behavior
when it develops gradually
Overvaluing outcomes - Correct Answers -We give a pass to unethical behavior if the
outcome is good
Problem - Correct Answers -difference or gap between an actual and a desired situation
problem solving - Correct Answers -a systematic process of closing these gaps
Person Factors - Correct Answers -represent the infinite number of characteristics that
give individuals their unique identities
Environmental Characteristics - Correct Answers -consist of all the elements outside
ourselves that influence what we do, how we do it, and the ultimate results of our
actions
