Information Technology Management
Essentials WGU (D075) Practice Exam 2025
Format, bolded answers, italic rationales
1. What is the primary role of information technology in business operations?
A. To replace human labor
B. To support and enhance business processes
C. To eliminate business processes
D. To increase government regulations
Information technology supports operations by improving efficiency and
enabling data-driven decision-making.
2. What does CRM stand for?
A. Customer Regulatory Management
B. Customer Relationship Management
C. Client Referral Method
D. Custom Report Mechanism
CRM helps businesses manage and analyze customer interactions and data.
3. Which of the following is an example of a productivity software?
,A. Windows Server
B. Oracle Database
C. Microsoft Excel
D. Cisco Router
Microsoft Excel is a productivity tool used for data analysis and calculations.
4. What type of system helps in making unstructured strategic decisions?
A. TPS
B. MIS
C. DSS
D. CRM
Decision Support Systems (DSS) support complex decision-making processes.
5. What is the function of a Transaction Processing System (TPS)?
A. Capturing day-to-day business transactions
B. Managing employee benefits
C. Running executive simulations
D. Conducting customer relationship analysis
TPSs record and process business transactions like sales and payroll.
6. In cloud computing, what does SaaS stand for?
, A. Software and server
B. Server as a solution
C. Software as a Service
D. Software as a system
SaaS delivers applications over the internet as a service.
7. What does a firewall do?
A. Stores sensitive data
B. Controls incoming and outgoing network traffic
C. Compresses large files
D. Manages employee schedules
A firewall filters traffic and protects the network from unauthorized access.
8. What is data analytics primarily used for in business?
A. Increasing customer complaints
B. Gaining insights for decision-making
C. Deleting old data
D. Formatting documents
Data analytics helps businesses analyze trends and make informed decisions.
9. What is phishing?
Essentials WGU (D075) Practice Exam 2025
Format, bolded answers, italic rationales
1. What is the primary role of information technology in business operations?
A. To replace human labor
B. To support and enhance business processes
C. To eliminate business processes
D. To increase government regulations
Information technology supports operations by improving efficiency and
enabling data-driven decision-making.
2. What does CRM stand for?
A. Customer Regulatory Management
B. Customer Relationship Management
C. Client Referral Method
D. Custom Report Mechanism
CRM helps businesses manage and analyze customer interactions and data.
3. Which of the following is an example of a productivity software?
,A. Windows Server
B. Oracle Database
C. Microsoft Excel
D. Cisco Router
Microsoft Excel is a productivity tool used for data analysis and calculations.
4. What type of system helps in making unstructured strategic decisions?
A. TPS
B. MIS
C. DSS
D. CRM
Decision Support Systems (DSS) support complex decision-making processes.
5. What is the function of a Transaction Processing System (TPS)?
A. Capturing day-to-day business transactions
B. Managing employee benefits
C. Running executive simulations
D. Conducting customer relationship analysis
TPSs record and process business transactions like sales and payroll.
6. In cloud computing, what does SaaS stand for?
, A. Software and server
B. Server as a solution
C. Software as a Service
D. Software as a system
SaaS delivers applications over the internet as a service.
7. What does a firewall do?
A. Stores sensitive data
B. Controls incoming and outgoing network traffic
C. Compresses large files
D. Manages employee schedules
A firewall filters traffic and protects the network from unauthorized access.
8. What is data analytics primarily used for in business?
A. Increasing customer complaints
B. Gaining insights for decision-making
C. Deleting old data
D. Formatting documents
Data analytics helps businesses analyze trends and make informed decisions.
9. What is phishing?
