ISOM 351 Test 1 Questions with
complete solution 2025
operations management - correct answer ✔the systematic design, direction
and control of processes that transform inputs into services and products for
internal, as well as external, customers
process - correct answer ✔any activity or group of activities that takes one or
more inputs, transforms them, and provides one or more outputs for its
customers
operation - correct answer ✔a group of resources performing all or part of
one or more processes
supply chain - correct answer ✔an interrelated series of processes within
and across firms that produces a service or product to the satisfaction of
customers
supply chain management - correct answer ✔the synchronization of a firm's
processes with those of its suppliers and customers to match the flow of
materials, services, and information with customer demand
external customers - correct answer ✔a customer who is either an end user
or an intermediary buying the firm's finished services or products
internal customers - correct answer ✔one or more employees or processes
that rely on inputs from other employees or processes to perform their work
,external suppliers - correct answer ✔the businesses or individuals who
provide the resources, services, products, and materials for the firm's short
term and long term needs
internal suppliers - correct answer ✔the employees or processes that supply
important information or materials to a firm's processes
core processes - correct answer ✔a set of activities that delivers value to
external customers
supplier relationship process - correct answer ✔a process the selects the
suppliers of services, materials, and information and facilitates the timely and
efficient flow of these items into the firm
new service/product development process - correct answer ✔a process that
designs and develops new services or products from inputs received from
external customer specifications or from the market in general through the
customer relationship process
order fulfillment process - correct answer ✔a process that includes the
activities required to product and deliver or product to the external customer
customer relationship process - correct answer ✔a process that identifies,
attacks, and builds relationships with external customers and facilitates the
placement of orders by customers, sometimes referred to as customer
relationship managment
support process - correct answer ✔a process that provides vital resources
and inputs to the core processes and therefore is essential to the
management of the business
, supply chain processes - correct answer ✔business processes that have
external customers or suppliers
operations strategy - correct answer ✔the means by which operations
implements the firm's corporate strategy and helps to buil a customer driven
firm
core compentencies - correct answer ✔the unique resources and strengths
that an organization's management considers when formulated strategy
lead time - correct answer ✔the elapsed time between the receipt of a
customer order and filling it
competitive priorities - correct answer ✔the critical dimensions that a process
or supply chain must possess to satisfy its internal or external customers, both
now and in the future
competitive capabilities - correct answer ✔the cost, quality, time, and
flexibility dimensions that a process or supply chain actually possesses and is
able to deliver
low cost operations - correct answer ✔delivering a service or product at the
lowest possible cost to the satisfaction of external or internal customers of the
process supply chain
top quality - correct answer ✔delivering an outstanding service or product
consistent quality - correct answer ✔producing services or products that
meet design specifications on a consistent basis
complete solution 2025
operations management - correct answer ✔the systematic design, direction
and control of processes that transform inputs into services and products for
internal, as well as external, customers
process - correct answer ✔any activity or group of activities that takes one or
more inputs, transforms them, and provides one or more outputs for its
customers
operation - correct answer ✔a group of resources performing all or part of
one or more processes
supply chain - correct answer ✔an interrelated series of processes within
and across firms that produces a service or product to the satisfaction of
customers
supply chain management - correct answer ✔the synchronization of a firm's
processes with those of its suppliers and customers to match the flow of
materials, services, and information with customer demand
external customers - correct answer ✔a customer who is either an end user
or an intermediary buying the firm's finished services or products
internal customers - correct answer ✔one or more employees or processes
that rely on inputs from other employees or processes to perform their work
,external suppliers - correct answer ✔the businesses or individuals who
provide the resources, services, products, and materials for the firm's short
term and long term needs
internal suppliers - correct answer ✔the employees or processes that supply
important information or materials to a firm's processes
core processes - correct answer ✔a set of activities that delivers value to
external customers
supplier relationship process - correct answer ✔a process the selects the
suppliers of services, materials, and information and facilitates the timely and
efficient flow of these items into the firm
new service/product development process - correct answer ✔a process that
designs and develops new services or products from inputs received from
external customer specifications or from the market in general through the
customer relationship process
order fulfillment process - correct answer ✔a process that includes the
activities required to product and deliver or product to the external customer
customer relationship process - correct answer ✔a process that identifies,
attacks, and builds relationships with external customers and facilitates the
placement of orders by customers, sometimes referred to as customer
relationship managment
support process - correct answer ✔a process that provides vital resources
and inputs to the core processes and therefore is essential to the
management of the business
, supply chain processes - correct answer ✔business processes that have
external customers or suppliers
operations strategy - correct answer ✔the means by which operations
implements the firm's corporate strategy and helps to buil a customer driven
firm
core compentencies - correct answer ✔the unique resources and strengths
that an organization's management considers when formulated strategy
lead time - correct answer ✔the elapsed time between the receipt of a
customer order and filling it
competitive priorities - correct answer ✔the critical dimensions that a process
or supply chain must possess to satisfy its internal or external customers, both
now and in the future
competitive capabilities - correct answer ✔the cost, quality, time, and
flexibility dimensions that a process or supply chain actually possesses and is
able to deliver
low cost operations - correct answer ✔delivering a service or product at the
lowest possible cost to the satisfaction of external or internal customers of the
process supply chain
top quality - correct answer ✔delivering an outstanding service or product
consistent quality - correct answer ✔producing services or products that
meet design specifications on a consistent basis
