Serve it Right BC
9 telltale signs that your client drank too much: ANS, or stumbling or staggering Inadequate
eye-hand coordination Changes or difficulties in speech
Nausea and sweating
Changes in breathing and sleepiness Blurred vision
Overconfident or acts inappropriately
Confused or less alert
Aggressiveness
A house policy is: - ANS-is a comprehensive set of policies for responsible beverage service
specially created for an establishment by the manager or licensee.
A person can be legally unfit to drive if: - ANS-his or her BAC is at or above .05%
-or his or her ability to drive is impaired by the use of alcohol, drugs or other factors.
ANS: It takes more than five hours for a person who is legally impaired and has a blood alcohol
concentration of.08 percent to become completely sober. A written policy is: - ANS-a serious
document that should be read and discussed by staff.
By law, all licensed businesses in British Columbia must ask anyone who appears to be under
the age of 19 for: ANS—two forms of identification, at least one of which must include a photo.
BC Occupier's Liability Act - ANS-the duty of care was not met with the patron and those she
may have injured
To intervene and deal with difficult situations, follow these three steps: - ANS-step 1: Monitor
behavior and slow service step 2: Seek assistance and discontinue service
step 3: Ensure that customers arrive home safely
ANS-1 provides a methodical approach to dealing with challenging circumstances. Assess the
situation
2. Choose a backup coworker. 3. Create a plan to speak to the guest
4. Execute the plan quickly, firmly and fairly
5. Choose your words carefully
-Cite the house policy, saying, "I have no choice, it's the law," or "I may lose my job if I break
this policy."
6. Remove alcohol
7. Defuse negative confrontations
8. Listen and empathize
9. Be prepared to help the guest if necessary
10. Stay in the room
How can the RBS program be promoted? - ANS-Displays, show of written policy, designated
driver program
How do law enforcement agencies determine a person's BAC - ANS--Breathalyzer
-observations of a police officer
-may be liable for driving while intoxicated even if their BAC is below.05 percent. How do you
check for ID? - ANS-Ask for two pieces, ensure it is valid
, How do you deal with difficult situations? - ANS-proactively slow down service, seek assistance
or discontinue service, ensure that patrons arrive safel.
How do you discontinue service? - ANS-Assess situation, identify back-up coworkers, speak to
guest ASAP, be discreet, respectful, firm
How do you get people home safely? - ANS-Enlist support of other guests in party, offer
incentives to leave a car down, call police with details if drunk insisits on drive, communicate
with cowaorkers on intervention, record incident in logbook and get witnesses (at least 2
unbiased)
How does one record incidents and share information? - ANS-Details of significant events can
be recorded in a logbook, kept for up to seven years. A complete log can be used in civil
litigation, entries can be used as learning tool.
How is coordinated teamwork implimented? - ANS-Identify co-workers, identify problem
customers, record incidents, share information.
How to be an effective team member in implementing RBS - ANS--Everyone in the staff has a
role in RBS.
-Share information to help identify problematic behaviour.
-Serve as a backup or witness.
-Assist in handling an intoxicated customer.
How to create and support policies to prevent intoxication - ANS - Evaluate the particular
dangers that your establishment poses. -Write policies down to make everyone's role clear.
-Get input from staff and guests.
-Provide proper training for staff and regular review and reinforcement.
-Create a pleasant, professional environment.
How to get intoxicated patrons home safely - ANS--Identify a sober friend or companion of the
guest that is there or can be called to pick them up.
-Offer the guest incentives to leave their keys or help them to use a community service to get
home.
-If the patron insists on driving, call the police with details.
How to handle typical situations requiring intervention - ANS--Identify a backup team member.
-When refusing service, explain to the guest privately and discreetly.
-Be courteous and firm; provide reasons for your actions.
How to ID minors to prevent underage drinking ? - ANS--Ask for two pieces of ID to verify age.
-Verify the photo on the ID, feel the document for peeling edges or extra thickness, and
examine the details. -Validate ID by asking for a sample signature or seeing if they know their
address or ZODIAC SIGN
-Keep an eye out for activities that indicate customers are purchasing alcohol for minors.
How to minimize legal risk? - ANS-Control environment, serve no one who's intoxicated, keep
people safe, don't serve minors, review act, call police when necessary
How to minimize your legal risk - ANS--Control the environment in the establishment.
-Serve no one to the point of intoxication; refuse entry to and remove intoxicated people.
-Ensure an intoxicated patron has a safe ride home.
-Do not serve or sell alcohol to minors or intoxicated patrons.
-Regularly review the Act, Regulation, and terms and conditions of licences.
-Call the police when necessary.
9 telltale signs that your client drank too much: ANS, or stumbling or staggering Inadequate
eye-hand coordination Changes or difficulties in speech
Nausea and sweating
Changes in breathing and sleepiness Blurred vision
Overconfident or acts inappropriately
Confused or less alert
Aggressiveness
A house policy is: - ANS-is a comprehensive set of policies for responsible beverage service
specially created for an establishment by the manager or licensee.
A person can be legally unfit to drive if: - ANS-his or her BAC is at or above .05%
-or his or her ability to drive is impaired by the use of alcohol, drugs or other factors.
ANS: It takes more than five hours for a person who is legally impaired and has a blood alcohol
concentration of.08 percent to become completely sober. A written policy is: - ANS-a serious
document that should be read and discussed by staff.
By law, all licensed businesses in British Columbia must ask anyone who appears to be under
the age of 19 for: ANS—two forms of identification, at least one of which must include a photo.
BC Occupier's Liability Act - ANS-the duty of care was not met with the patron and those she
may have injured
To intervene and deal with difficult situations, follow these three steps: - ANS-step 1: Monitor
behavior and slow service step 2: Seek assistance and discontinue service
step 3: Ensure that customers arrive home safely
ANS-1 provides a methodical approach to dealing with challenging circumstances. Assess the
situation
2. Choose a backup coworker. 3. Create a plan to speak to the guest
4. Execute the plan quickly, firmly and fairly
5. Choose your words carefully
-Cite the house policy, saying, "I have no choice, it's the law," or "I may lose my job if I break
this policy."
6. Remove alcohol
7. Defuse negative confrontations
8. Listen and empathize
9. Be prepared to help the guest if necessary
10. Stay in the room
How can the RBS program be promoted? - ANS-Displays, show of written policy, designated
driver program
How do law enforcement agencies determine a person's BAC - ANS--Breathalyzer
-observations of a police officer
-may be liable for driving while intoxicated even if their BAC is below.05 percent. How do you
check for ID? - ANS-Ask for two pieces, ensure it is valid
, How do you deal with difficult situations? - ANS-proactively slow down service, seek assistance
or discontinue service, ensure that patrons arrive safel.
How do you discontinue service? - ANS-Assess situation, identify back-up coworkers, speak to
guest ASAP, be discreet, respectful, firm
How do you get people home safely? - ANS-Enlist support of other guests in party, offer
incentives to leave a car down, call police with details if drunk insisits on drive, communicate
with cowaorkers on intervention, record incident in logbook and get witnesses (at least 2
unbiased)
How does one record incidents and share information? - ANS-Details of significant events can
be recorded in a logbook, kept for up to seven years. A complete log can be used in civil
litigation, entries can be used as learning tool.
How is coordinated teamwork implimented? - ANS-Identify co-workers, identify problem
customers, record incidents, share information.
How to be an effective team member in implementing RBS - ANS--Everyone in the staff has a
role in RBS.
-Share information to help identify problematic behaviour.
-Serve as a backup or witness.
-Assist in handling an intoxicated customer.
How to create and support policies to prevent intoxication - ANS - Evaluate the particular
dangers that your establishment poses. -Write policies down to make everyone's role clear.
-Get input from staff and guests.
-Provide proper training for staff and regular review and reinforcement.
-Create a pleasant, professional environment.
How to get intoxicated patrons home safely - ANS--Identify a sober friend or companion of the
guest that is there or can be called to pick them up.
-Offer the guest incentives to leave their keys or help them to use a community service to get
home.
-If the patron insists on driving, call the police with details.
How to handle typical situations requiring intervention - ANS--Identify a backup team member.
-When refusing service, explain to the guest privately and discreetly.
-Be courteous and firm; provide reasons for your actions.
How to ID minors to prevent underage drinking ? - ANS--Ask for two pieces of ID to verify age.
-Verify the photo on the ID, feel the document for peeling edges or extra thickness, and
examine the details. -Validate ID by asking for a sample signature or seeing if they know their
address or ZODIAC SIGN
-Keep an eye out for activities that indicate customers are purchasing alcohol for minors.
How to minimize legal risk? - ANS-Control environment, serve no one who's intoxicated, keep
people safe, don't serve minors, review act, call police when necessary
How to minimize your legal risk - ANS--Control the environment in the establishment.
-Serve no one to the point of intoxication; refuse entry to and remove intoxicated people.
-Ensure an intoxicated patron has a safe ride home.
-Do not serve or sell alcohol to minors or intoxicated patrons.
-Regularly review the Act, Regulation, and terms and conditions of licences.
-Call the police when necessary.
