Questions with solutions
The y,rinterpretation y,rof y,rthe y,rhealthcare y,rorganization's y,rrole y,rwith y,rrespect
y,rto y,rhealthcare y,rvalues y,rwould y,rrequire:
a. y,rEstablishing y,rcorporate y,rgoals y,rand y,rmajor y,rinstitutional y,rpolicies
b. y,rEnsuring y,rthat y,rthe y,rcommunity y,rserved y,rby y,rthe y,rfacility y,ris y,rwell
y,rinformed y,rabout y,rthe y,rorganization's y,rgoals y,rand y,rperformances
c. y,rDeveloping y,ra y,rmission y,rstatement y,rindicating y,rthe y,rorganization's
y,rfundamental y,rpurpose y,ror y,rreason y,rfor y,rexistence, y,rin y,rorder y,rto y,rguide
y,rorganizational y,rbehavior
d. y,rCreating y,ra y,rcorporate y,rvision y,rof y,rthe y,rorganization's y,rgoverning
y,rauthority y,r- y,ranswersc. y,rDeveloping y,ra y,rmission y,rstatement y,rindicating y,rthe
y,rorganization's y,rfundamental y,rpurpose y,ror y,rreason y,rfor y,rexistence, y,rin
y,rorder y,rto y,rguide y,rorganizational y,rbehavior
Which y,rone y,rof y,rthe y,rfollowing y,rstatements y,ris y,rin y,raccordance y,rwith y,rthe
y,rprinciple y,rof y,rdelegation?
a. y,rThe y,rexecutive y,rwho y,rsubscribes y,rto y,rthe y,rprinciple y,rof y,rdelegation
y,rknows y,rwhat y,rhe/she y,rwants y,rto y,raccomplish y,rand y,rexercises y,rcontrol
y,rover y,rthe y,rwork y,rschedule y,rof y,rsubordinates
b. y,rA y,rexecutive y,rexplains y,rhow y,rhe/she y,rwants y,rthings y,rdone y,rand y,rpoints
y,rout y,rhow y,rthe y,rsubordinate's y,rcontribution y,rfits y,rinto y,rthe y,roverall y,rplan
c. y,rA y,rsuccessful y,rexecutive y,rgives y,rinstructions, y,rtelling y,rsubordinates
y,rexactly y,rhow y,rand y,rin y,rwhat y,rsequence y,rthings y,rshould y,rbe y,rdone
d. y,rIn y,rapplying y,rthe y,rprinciple y,rof y,rdelegation, y,ran y,rexecutive y,rmakes
y,rrelatively y,rfew y,rdecisions y,rpersonally y,rand y,rframes y,rorders y,rin y,ra y,rbroad
y,rgeneral y,rterms. y,r- y,ranswersd. y,rIn y,rapplying y,rthe y,rprinciple y,rof y,rdelegation,
y,ran y,rexecutive y,rmakes y,rrelatively y,rfew y,rdecisions y,rpersonally y,rand y,rframes
y,rorders y,rin y,ra y,rbroad y,rgeneral y,rterms.
Before y,rsubmission y,rof y,rthe y,rannual y,rbusiness y,rplan y,rto y,rthe y,rgoverning
y,rauthority, y,rthe y,rplan y,rshould y,rbe y,rdeveloped y,rby:
a. y,rRecommendations y,rfrom y,rthe y,rfinance y,rcommittee, y,ron y,rthe y,rbasis y,rof
y,rits y,restimate y,rof y,rincome y,rfor y,rthe y,rbudget y,ryear.
b. y,rthe y,rheads y,rof y,rthe y,rprofits y,rcenter, y,rconsidering y,reach y,rcenter's
y,ranticipated y,rrevenue y,rand y,rexpenses, y,rwith y,rthe y,rCEO y,rcollating
c. y,rKey y,rexecutives, y,rafter y,rreceiving y,rrecommendations y,rfrom y,rheads y,rof
y,roperating y,rdivisions
d. y,rThe y,rheads y,rof y,rthe y,roperating y,rdivisions, y,rwith y,rthe y,rCEO y,rcollating
y,r- y,ranswersc. y,rKey y,rexecutives, y,rafter y,rreceiving y,rrecommendations y,rfrom
y,rheads y,rof y,roperating y,rdivisions
Most y,rproducts y,rand y,rservices y,renter y,ra y,rperiod y,rof y,rdecline. y,rUnless
y,rcompelling y,rreasons y,rprevail, y,rcontinuing y,ra y,rdeclining y,rproduct y,ror
y,rservice y,ris y,rcostly y,rbecause:
, a. y,rIncreased y,rturnover y,rof y,rpersonnel y,rwill y,roccur
b. y,rContinuation y,rwill y,rset y,ran y,rundesirable y,rprecedent y,rconcerned y,rwith
y,rmaintaining y,rthe y,rstatus y,rquo
c. y,rThe y,rprogram y,rwill y,rconsume y,ra y,rdisproportionate y,ramount y,rof
y,rmanagement y,rtime y,rand y,rdelay y,rthe y,rsearch y,rfor y,rreplacement.
d. y,rThe y,rorganizations y,rwill y,rbe y,rperceived y,ras y,rbeing y,rinsensitive y,rto y,rthe
y,rmarketplace y,r- y,ranswersc. y,rThe y,rprogram y,rwill y,rconsume y,ra
y,rdisproportionate y,ramount y,rof y,rmanagement y,rtime y,rand y,rdelay y,rthe y,rsearch
y,rfor y,rreplacement.
Once y,ra y,rmarket y,rresearch y,rproblem y,rhas y,rbeen y,ridentified, y,rthe
y,rresearcher's y,rnext y,rstep y,ris y,rto:
a. y,rConduct y,ra y,rliterate y,rsearch
b. y,rConduct y,rfocus y,rgroups y,rand y,rcollect y,rdata
c. y,rSpecify y,rinformation y,rneeds
d. y,rDesign y,ra y,rdata-collection y,rinstrument y,r- y,ranswersc. y,rSpecify y,rinformation
y,rneeds
A y,rkey y,rconcept y,rfor y,rmarketing y,rhealthcare y,ris y,rto:
a. y,rMaximize y,rthe y,rcustomer's y,rparticipation y,rin y,rthe y,rselling y,rprocess
b. y,rAdvertise y,rand y,rpromote y,rexisting y,rservices
c. y,rAdapt y,rservices y,rto y,rcustomer's y,rneeds
d. y,rEmphasize y,rspecialization y,r- y,ranswersc. y,rAdapt y,rservices y,rto y,rcustomer's
y,rneeds
Performance y,rrating y,rscales-which y,rare y,rthe y,roldest y,rand y,rmost y,rwidely
y,rused y,rperformance y,rappraisal y,rprocedures y,r- y,rare y,rof y,rtwo y,rgeneral
y,rtypes: y,rThe y,rcontinuous y,rscale y,rand y,rthe:
a. y,rEquitable y,rscale
b. y,rDiscrete y,rScale
c. y,rField y,rRating
d. y,rBehavioral y,ranchored y,rrating y,r- y,ranswersb. y,rDiscrete y,rScale
A y,rsuccessful y,rhealthcare y,rorganization y,rusually y,rhas y,ra y,runique y,rand y,rwell
y,rarticulated y,rcompany y,rphilosophy y,rthat y,rrepresents y,ra y,rclear y,rpicture y,rof
y,rthe y,rorganization's y,robjectives, y,rnorms y,rand y,rvalues. y,rEmployee y,rmotivation
y,rto y,rsupport y,rthis y,rphilosophy y,rwould y,rbe y,rgreatest y,rwhen y,rthe y,rcompany:
a. y,rMaintains y,ra y,rprogram y,rthat y,rprovides y,remployees y,rwith y,ra y,rwide
y,rvariety y,rof y,rsocial, y,rcultural, y,rand y,rrecreational y,ractivities
b. y,rEmphasizes y,rfinancial y,rrewards, y,rincluding y,rstrong y,remployee y,rbenefits
c. y,rProvides y,ra y,rtraining y,rprogram y,rthat y,ris y,rwell y,rcommunicated,
y,runderstood y,rby y,remployees, y,rand y,renforced y,rby y,rexecutive y,rmanagements
d. y,rContinues y,ra y,rmajor y,reffort y,rto y,rarticulate y,remployee y,rrights y,rin y,rsuch
y,rareas y,ras y,rgrievances, y,raffirmative y,raction, y,rand y,rhuman y,rrights y,rissues
y,r- y,ranswersc. y,rProvides y,ra y,rtraining y,rprogram y,rthat y,ris y,rwell
y,rcommunicated, y,runderstood y,rby y,remployees, y,rand y,renforced y,rby y,rexecutive
y,rmanagements