COMPLETE TEST BANK:
For Communication In Nursing 9th
Edition By Julia Balzer Riley Latest
Update Graded A+
, Table Of Contents
Chapter 1: Responsible, Assertive, Caring Communication In Nursing ...........................................................................................3
Chapter 2: The Client-Nurse Relationship: A Helping Relationship .................................................................................................5
Chapter 3: Solving Problems Together ............................................................................................................................................8
Chapter 4: Understanding Each Other: Communication And Culture ........................................................................................... 11
Chapter 5: Demonstrating Warmth ............................................................................................................................................... 13
Chapter 6: Showing Respect ........................................................................................................................................................ 16
Chapter 7: Being Genuine ............................................................................................................................................................ 18
Chapter 8: Being Empathetic........................................................................................................................................................ 19
Chapter 9: Using Self-Disclosure ................................................................................................................................................. 20
Chapter 10: Being Specificity....................................................................................................................................................... 22
Chapter 11: AsKing Questions ..................................................................................................................................................... 24
Chapter 12: Expressing Opinions ................................................................................................................................................. 25
Chapter 13: Using Humor............................................................................................................................................................. 26
Chapter 14: Embracing The Spiritual Journey Of Health Caring…Meaning MaKing .................................................................. 28
Chapter 15: Requesting Support ................................................................................................................................................... 29
Chapter 16: Overcoming Evaluation Anxiety ............................................................................................................................... 31
Chapter 17: WorKing With FeedbacKtest BanK .............................................................................................................................1
Chapter 18: Using Relaxation Techniques .......................................................................................................................................4
Chapter 19: Incorporating Imagery In Professional Practice Andself-Care ......................................................................................6
Chapter 20: Relaxation ................................................................................................................................................................. 11
Chapter21: Incorporating Positive Self-TalK ................................................................................................................................ 13
Chapter 22: Navigating The Changing World Of Electronic Communication .............................................................................. 15
Chapter 23: Learning Confrontation SKills .................................................................................................................................. 18
Chapter 24: Refusing Unreasonable Requests .............................................................................................................................. 19
Chapter 25: Communicating Assertively And Responsibly With Distressed Clientsand Colleagues............................................. 20
Chapter 26: Communicating Assertively And Responsibly With Aggressive Clients And Colleagues .......................................... 23
Chapter 27: Communicating Assertively And Responsibly With Unpopular Clients .................................................................... 25
Chapter 28: Managing Team Conflict Assertively And Responsibly ............................................................................................ 27
Chapter 29: Communicating At The End Of Life ......................................................................................................................... 29
Chapter 30: Continuing The Commitment To The Journey .......................................................................................................... 32
, chapter 1: responsible, assertive, caring communication in nursing
multiple choice
1. which statement describes the affective aspect of learning effective communication strategies?
a. “the nurse should use clear, direct statements using objective words.”
b. “the nurse uses body language that is congruent with the verbal message.”
c. “the nurse believes that positive communication strategies build confidence.”
d. “the nurse practices assertive and responsible communication strategies.”
ans: c
learning involves three domains: the cognitive aspects (understanding and meaning), affective aspects (feelings, values, and
attitudes), and psychomotor aspects (physical capability).learning basic communication sKills involves the cognitive domain;
building confidence through a belief in the value and impact of positive communication is the affective domain; and putting sKills
into action is the psychomotor domain.
2. the nurse manager asKs the staff nurse to worK an extra shift. which response by the staff nurse is assertive and based on rational
beliefs?
a. “i don’t want you upset, so i will worK extra.”
b. “why do i always have to cover extra shifts?”
c. “i am not able to worK an extra shift.”
d. “if you can’t find anyone else, i will do it.”
ans: c
the staff nurse may turn down even a reasonable request; an assertive response avoids irrational beliefs. irrational beliefs occur as
a result of being anxious about assertiveness or focusing on possible negative outcomes.
3. a nurse manager offers a staff nurse a choice between worKing 8- or 12-hour shifts. which statement, if made by the staff
nurse, is nonassertive and may result in a frustrated response from the nurse manager?
a. “i want to decide the shifts for all of the other staff nurses.”
b. “do whatever you want. it doesn’t really matter to me.”
c. “thanK you for offering me a choice. i prefer 12-hour shifts.”
d. “you will never be able to give me what i really want to worK.”
ans: b
a statement that allows others to maKe decisions for a person is an example of a nonassertive style of communication; the
response of others to a nonassertive statement may include disrespect, guilt, anger, or frustration. statements that maKe choices
for others or that are accusations are examples of aggressive styles of communication; the response of others to an aggressive
statement may include hurt, defensiveness, or humiliation. a statement that allows maKing one’s own decisions is an example of
assertive style of communication; the response of others to an assertive statement may include mutual respect.
4. the nurse is providing care to a patient who was admitted with heart failure. the patient has not been following the prescribed
diet or taKing the prescribed medications. which type of communication approach is most important for the nurse to use with
this patient to facilitate a change in self-care behavior?
a. authoritative, honest, and outright communication
b. assertive, responsible, and caring communication
c. aggressive, sympathetic, and realistic communication
d. positive, expert, and focused communication
ans: b
communication must be technically responsible, assertive, and caring to facilitate a change in behavior.
5. which are examples of a nurse who is communicating responsibly? (select all that apply)
a. the nurse uses profanity to respond to a client who is intoxicated and verbally abusive.
b. the nurse helps a client talK to family members about discontinuing chemotherapy.
c. the nurse uses interpersonal strategies to help a client develop methods of coping.
d. the nurse provides a client’s health information to a close relative who is visiting.
, e. the nurse listens carefully to the client’s concern about inadequate pain relief.
ans: b, c, e
For Communication In Nursing 9th
Edition By Julia Balzer Riley Latest
Update Graded A+
, Table Of Contents
Chapter 1: Responsible, Assertive, Caring Communication In Nursing ...........................................................................................3
Chapter 2: The Client-Nurse Relationship: A Helping Relationship .................................................................................................5
Chapter 3: Solving Problems Together ............................................................................................................................................8
Chapter 4: Understanding Each Other: Communication And Culture ........................................................................................... 11
Chapter 5: Demonstrating Warmth ............................................................................................................................................... 13
Chapter 6: Showing Respect ........................................................................................................................................................ 16
Chapter 7: Being Genuine ............................................................................................................................................................ 18
Chapter 8: Being Empathetic........................................................................................................................................................ 19
Chapter 9: Using Self-Disclosure ................................................................................................................................................. 20
Chapter 10: Being Specificity....................................................................................................................................................... 22
Chapter 11: AsKing Questions ..................................................................................................................................................... 24
Chapter 12: Expressing Opinions ................................................................................................................................................. 25
Chapter 13: Using Humor............................................................................................................................................................. 26
Chapter 14: Embracing The Spiritual Journey Of Health Caring…Meaning MaKing .................................................................. 28
Chapter 15: Requesting Support ................................................................................................................................................... 29
Chapter 16: Overcoming Evaluation Anxiety ............................................................................................................................... 31
Chapter 17: WorKing With FeedbacKtest BanK .............................................................................................................................1
Chapter 18: Using Relaxation Techniques .......................................................................................................................................4
Chapter 19: Incorporating Imagery In Professional Practice Andself-Care ......................................................................................6
Chapter 20: Relaxation ................................................................................................................................................................. 11
Chapter21: Incorporating Positive Self-TalK ................................................................................................................................ 13
Chapter 22: Navigating The Changing World Of Electronic Communication .............................................................................. 15
Chapter 23: Learning Confrontation SKills .................................................................................................................................. 18
Chapter 24: Refusing Unreasonable Requests .............................................................................................................................. 19
Chapter 25: Communicating Assertively And Responsibly With Distressed Clientsand Colleagues............................................. 20
Chapter 26: Communicating Assertively And Responsibly With Aggressive Clients And Colleagues .......................................... 23
Chapter 27: Communicating Assertively And Responsibly With Unpopular Clients .................................................................... 25
Chapter 28: Managing Team Conflict Assertively And Responsibly ............................................................................................ 27
Chapter 29: Communicating At The End Of Life ......................................................................................................................... 29
Chapter 30: Continuing The Commitment To The Journey .......................................................................................................... 32
, chapter 1: responsible, assertive, caring communication in nursing
multiple choice
1. which statement describes the affective aspect of learning effective communication strategies?
a. “the nurse should use clear, direct statements using objective words.”
b. “the nurse uses body language that is congruent with the verbal message.”
c. “the nurse believes that positive communication strategies build confidence.”
d. “the nurse practices assertive and responsible communication strategies.”
ans: c
learning involves three domains: the cognitive aspects (understanding and meaning), affective aspects (feelings, values, and
attitudes), and psychomotor aspects (physical capability).learning basic communication sKills involves the cognitive domain;
building confidence through a belief in the value and impact of positive communication is the affective domain; and putting sKills
into action is the psychomotor domain.
2. the nurse manager asKs the staff nurse to worK an extra shift. which response by the staff nurse is assertive and based on rational
beliefs?
a. “i don’t want you upset, so i will worK extra.”
b. “why do i always have to cover extra shifts?”
c. “i am not able to worK an extra shift.”
d. “if you can’t find anyone else, i will do it.”
ans: c
the staff nurse may turn down even a reasonable request; an assertive response avoids irrational beliefs. irrational beliefs occur as
a result of being anxious about assertiveness or focusing on possible negative outcomes.
3. a nurse manager offers a staff nurse a choice between worKing 8- or 12-hour shifts. which statement, if made by the staff
nurse, is nonassertive and may result in a frustrated response from the nurse manager?
a. “i want to decide the shifts for all of the other staff nurses.”
b. “do whatever you want. it doesn’t really matter to me.”
c. “thanK you for offering me a choice. i prefer 12-hour shifts.”
d. “you will never be able to give me what i really want to worK.”
ans: b
a statement that allows others to maKe decisions for a person is an example of a nonassertive style of communication; the
response of others to a nonassertive statement may include disrespect, guilt, anger, or frustration. statements that maKe choices
for others or that are accusations are examples of aggressive styles of communication; the response of others to an aggressive
statement may include hurt, defensiveness, or humiliation. a statement that allows maKing one’s own decisions is an example of
assertive style of communication; the response of others to an assertive statement may include mutual respect.
4. the nurse is providing care to a patient who was admitted with heart failure. the patient has not been following the prescribed
diet or taKing the prescribed medications. which type of communication approach is most important for the nurse to use with
this patient to facilitate a change in self-care behavior?
a. authoritative, honest, and outright communication
b. assertive, responsible, and caring communication
c. aggressive, sympathetic, and realistic communication
d. positive, expert, and focused communication
ans: b
communication must be technically responsible, assertive, and caring to facilitate a change in behavior.
5. which are examples of a nurse who is communicating responsibly? (select all that apply)
a. the nurse uses profanity to respond to a client who is intoxicated and verbally abusive.
b. the nurse helps a client talK to family members about discontinuing chemotherapy.
c. the nurse uses interpersonal strategies to help a client develop methods of coping.
d. the nurse provides a client’s health information to a close relative who is visiting.
, e. the nurse listens carefully to the client’s concern about inadequate pain relief.
ans: b, c, e
