BMGT 364 Exam 1 UPDATED ACTUAL
Exam Questions and CORRECT Answers
Surface-Level Diversity - CORRECT ANSWER - biographical differences between
individuals
Deep- Level Diversity - CORRECT ANSWER - difference in Personality and values
Discrimination - CORRECT ANSWER - noticing differences, allowing behavior to be
influenced by stereotypes
intellectual ability - CORRECT ANSWER - thinking, reasoning, problem solving
Performance v. Ability - CORRECT ANSWER - Performance can change, ability cannot
Stereotypes - CORRECT ANSWER - an automatic response- making assumptions based
on a groups characteristics
Affect - CORRECT ANSWER - broad range of feelings
Emotions - CORRECT ANSWER - intense feelings directed to something/someone
Moods - CORRECT ANSWER - less intense feelings
Six Universal emotion - CORRECT ANSWER - anger, fear, sadness, happiness, disgust
and surprise
Positivity offset - CORRECT ANSWER - with nothing going on, individuals usually have
a positive mood
, Affect Intensity - CORRECT ANSWER - individuals strength in feeling emotions
Illusory correlation - CORRECT ANSWER - association between two events with no
correlation
emotional labor - CORRECT ANSWER - expressing desired emotions at work , based on
display rules
Surface acting - CORRECT ANSWER - faking/hiding emotions in response to moods
deep-level acting - CORRECT ANSWER - modifying feelings based on display rules
Affective events theory - CORRECT ANSWER - work place events cause emotional
reactions by employees and influence attitudes and behaviors
Emotional Intelligence - CORRECT ANSWER - ability to perceive emotions in
themselves/others, understand meanings of emotions, regulate emotions accordingly
Emotional Regulation - CORRECT ANSWER - process of identifying/ modifying
emotions
Personality - CORRECT ANSWER - ways a person reacts/interacts with others
Personality traits - CORRECT ANSWER - enduring characteristics that describe an
individuals behavior
Heredity - CORRECT ANSWER - factors determined by genetics
Exam Questions and CORRECT Answers
Surface-Level Diversity - CORRECT ANSWER - biographical differences between
individuals
Deep- Level Diversity - CORRECT ANSWER - difference in Personality and values
Discrimination - CORRECT ANSWER - noticing differences, allowing behavior to be
influenced by stereotypes
intellectual ability - CORRECT ANSWER - thinking, reasoning, problem solving
Performance v. Ability - CORRECT ANSWER - Performance can change, ability cannot
Stereotypes - CORRECT ANSWER - an automatic response- making assumptions based
on a groups characteristics
Affect - CORRECT ANSWER - broad range of feelings
Emotions - CORRECT ANSWER - intense feelings directed to something/someone
Moods - CORRECT ANSWER - less intense feelings
Six Universal emotion - CORRECT ANSWER - anger, fear, sadness, happiness, disgust
and surprise
Positivity offset - CORRECT ANSWER - with nothing going on, individuals usually have
a positive mood
, Affect Intensity - CORRECT ANSWER - individuals strength in feeling emotions
Illusory correlation - CORRECT ANSWER - association between two events with no
correlation
emotional labor - CORRECT ANSWER - expressing desired emotions at work , based on
display rules
Surface acting - CORRECT ANSWER - faking/hiding emotions in response to moods
deep-level acting - CORRECT ANSWER - modifying feelings based on display rules
Affective events theory - CORRECT ANSWER - work place events cause emotional
reactions by employees and influence attitudes and behaviors
Emotional Intelligence - CORRECT ANSWER - ability to perceive emotions in
themselves/others, understand meanings of emotions, regulate emotions accordingly
Emotional Regulation - CORRECT ANSWER - process of identifying/ modifying
emotions
Personality - CORRECT ANSWER - ways a person reacts/interacts with others
Personality traits - CORRECT ANSWER - enduring characteristics that describe an
individuals behavior
Heredity - CORRECT ANSWER - factors determined by genetics
