BMGT 364 Exam 1 ACTUAL UPDATED
Exam Questions and CORRECT Answers
Organizational citizenship behaviors include all of the following EXCEPT
-performing the duties in one's job description.
-working voluntary overtime.
-assisting new employees.
-speaking positively about the organization - CORRECT ANSWER - performing the
duties in one's job description.
Which of the following is accurate for the relationship between attitudes and performance?
-Though you want to perform better, the equipment used at work may not be functioning
properly.
-Though you want to perform better, there may be factors outside your control that make it
impossible.
-Though you want to perform better, your skill set may prevent that from occurring.
-All of these statements are accurate. - CORRECT ANSWER - All of these statements are
accurate.
Employees with which of the following personality traits would experience high job satisfaction?
-Those with positive affective dispositions.
-Those with neurotic personalities.
-Those with low self-esteem.
-Those who are introverted. - CORRECT ANSWER - Those with positive affective
dispositions.
,Which of the following employees is more likely to turnover?
-Those who have been in the company for a long time.
-Those who have negative work attitudes.
-Those who have very little stress.
-Those who are high performers. - CORRECT ANSWER - Those who have negative work
attitudes
Research suggests which of the following relationships between performance and turnover?
-In general, good performers are more likely to leave a firm than poor performers because other
firms readily recognize their skills and actively seek their employment.
-The establishment of a pay-for-performance system in a company guarantees that high
performers will stay in the firm.
-Poor performers are more likely to quit their jobs compared to high performers.
-Pay-for-performance systems have no impact on an employee's likelihood to turnover. -
CORRECT ANSWER - Poor performers are more likely to quit their jobs compared to
high performers.
Which of the following statements regarding turnover is true?
-Even though they are very unhappy with a job, employees may not leave an organization.
-Manager absenteeism causes employee turnover.
-Employees will quit their jobs voluntarily only when they feel they will get fired
,-The link between work attitudes and turnover is direct - CORRECT ANSWER - Even
though they are very unhappy with a job, employees may not leave an organization.
True of False: The relationship between positive work attitudes and behavior is clear. -
CORRECT ANSWER - False
True or False: When an employee is treated well, he wants to reciprocate, so he performs his job
more effectively. - CORRECT ANSWER - True
True or False: Natalia is assisting new employee Jane by showing her around the facility. This is
an example of organizational citizenship behavior. - CORRECT ANSWER - True
True or False: The importance of higher general mental ability for high performance is stronger
for manual labor positions compared to management positions. - CORRECT ANSWER -
False
To facilitate his learning in a college course, a visual learner would prefer to
-take notes during class.
-avoid scheduling classes that meet for long time periods.
-tape his professor's lectures.
-join a study group. - CORRECT ANSWER - Take notes during class
Which of the following is likely to help produce an effective organization?
-A firm that employs selective hiring practices.
-A firm that maintains two separate cafeterias for employees; one for executives and managers
and one for everyone else.
, -A firm where information is shared on a "need-only" basis.
-A firm that controls its labor costs by limiting training opportunities to only a few employees. -
CORRECT ANSWER - A firm that employs selective hiring practices.
An ethics audit would ask all the following questions of a firm EXCEPT:
-Do you make sure to hide any examples of unethical behavior so others do not repeat the
behavior?
-Do you question whether employees are seeing any examples of unethical behavior occurring in
the workplace?
-Do you ensure that pay is equitable for all employees?
-Do you ensure that daily decisions are assessed for ethical compliance? - CORRECT
ANSWER - Do you make sure to hide any examples of unethical behavior so others do not
repeat the behavior?
Rosario is examining a summary chart on four firms' organizational characteristics. She feels
which of the organizations below is most likely to have the greatest chance to be successful in
the next year?
-Organization B has a pay policy that matches the industry average for each job category,
maintains special parking, cafeteria, and restroom facilities for its managers, and conducts
performance appraisals every two years.
-Organization C has gone through regular quarterly lay-offs the last few quarters, established a
policy last month where all decisions involving the expenditure of fifty dollars or more must be
approved by two managers and has temporarily suspended all performance evaluations for the
year.
Exam Questions and CORRECT Answers
Organizational citizenship behaviors include all of the following EXCEPT
-performing the duties in one's job description.
-working voluntary overtime.
-assisting new employees.
-speaking positively about the organization - CORRECT ANSWER - performing the
duties in one's job description.
Which of the following is accurate for the relationship between attitudes and performance?
-Though you want to perform better, the equipment used at work may not be functioning
properly.
-Though you want to perform better, there may be factors outside your control that make it
impossible.
-Though you want to perform better, your skill set may prevent that from occurring.
-All of these statements are accurate. - CORRECT ANSWER - All of these statements are
accurate.
Employees with which of the following personality traits would experience high job satisfaction?
-Those with positive affective dispositions.
-Those with neurotic personalities.
-Those with low self-esteem.
-Those who are introverted. - CORRECT ANSWER - Those with positive affective
dispositions.
,Which of the following employees is more likely to turnover?
-Those who have been in the company for a long time.
-Those who have negative work attitudes.
-Those who have very little stress.
-Those who are high performers. - CORRECT ANSWER - Those who have negative work
attitudes
Research suggests which of the following relationships between performance and turnover?
-In general, good performers are more likely to leave a firm than poor performers because other
firms readily recognize their skills and actively seek their employment.
-The establishment of a pay-for-performance system in a company guarantees that high
performers will stay in the firm.
-Poor performers are more likely to quit their jobs compared to high performers.
-Pay-for-performance systems have no impact on an employee's likelihood to turnover. -
CORRECT ANSWER - Poor performers are more likely to quit their jobs compared to
high performers.
Which of the following statements regarding turnover is true?
-Even though they are very unhappy with a job, employees may not leave an organization.
-Manager absenteeism causes employee turnover.
-Employees will quit their jobs voluntarily only when they feel they will get fired
,-The link between work attitudes and turnover is direct - CORRECT ANSWER - Even
though they are very unhappy with a job, employees may not leave an organization.
True of False: The relationship between positive work attitudes and behavior is clear. -
CORRECT ANSWER - False
True or False: When an employee is treated well, he wants to reciprocate, so he performs his job
more effectively. - CORRECT ANSWER - True
True or False: Natalia is assisting new employee Jane by showing her around the facility. This is
an example of organizational citizenship behavior. - CORRECT ANSWER - True
True or False: The importance of higher general mental ability for high performance is stronger
for manual labor positions compared to management positions. - CORRECT ANSWER -
False
To facilitate his learning in a college course, a visual learner would prefer to
-take notes during class.
-avoid scheduling classes that meet for long time periods.
-tape his professor's lectures.
-join a study group. - CORRECT ANSWER - Take notes during class
Which of the following is likely to help produce an effective organization?
-A firm that employs selective hiring practices.
-A firm that maintains two separate cafeterias for employees; one for executives and managers
and one for everyone else.
, -A firm where information is shared on a "need-only" basis.
-A firm that controls its labor costs by limiting training opportunities to only a few employees. -
CORRECT ANSWER - A firm that employs selective hiring practices.
An ethics audit would ask all the following questions of a firm EXCEPT:
-Do you make sure to hide any examples of unethical behavior so others do not repeat the
behavior?
-Do you question whether employees are seeing any examples of unethical behavior occurring in
the workplace?
-Do you ensure that pay is equitable for all employees?
-Do you ensure that daily decisions are assessed for ethical compliance? - CORRECT
ANSWER - Do you make sure to hide any examples of unethical behavior so others do not
repeat the behavior?
Rosario is examining a summary chart on four firms' organizational characteristics. She feels
which of the organizations below is most likely to have the greatest chance to be successful in
the next year?
-Organization B has a pay policy that matches the industry average for each job category,
maintains special parking, cafeteria, and restroom facilities for its managers, and conducts
performance appraisals every two years.
-Organization C has gone through regular quarterly lay-offs the last few quarters, established a
policy last month where all decisions involving the expenditure of fifty dollars or more must be
approved by two managers and has temporarily suspended all performance evaluations for the
year.
