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Define RULE - correct answer ✔✔o Resist righting reflex
o Understand client motives
o Listen with empathy
o Empower client
Define OARS - correct answer ✔✔o Open-ended questions
o Affirmations- positive statements designed to encourage the patient
o Reflective Listening - helps confirm understanding of both parties
Define EPE - correct answer ✔✔Elicit
Provide
Elicit
Define CCC - correct answer ✔✔Chunck
Check
Chunk
List the 4 advantages of audiovisuals - correct answer ✔✔1. Dual channel information
processing
2. Motion
, 3. Impact
4. Allows replay
List the 3 disadvantages of audiovisuals - correct answer ✔✔1. passive use
2. not all are effective
3. verbal instructions may not be included with figures
Grade __-__ literacy level should be used - correct answer ✔✔grades 6-7
Writing styles in audiovisuals should be... - correct answer ✔✔conversational
The layout of a printed material should have (6) - correct answer ✔✔1. illustrations with text
2. 1.5-3cm margins
3. 30-50 characters/line
4. 12 pt. font or larger
5. bold or colour for emphasis
6. NO caps
PowerPoint should have
- how many words per line
- how many lines per page
- type of font - correct answer ✔✔- 6 or less words per line
- 6 or less lines per page
- sans serif font