HUMAN RESOURCES MANAGEMENT
(HRM) 2024-2025
Prof.: Philippe Sterkens
1
,HUMAN RESOURCES MANAGEMENT (HRM) 2024-2025 ................................................................... 1
Les 1: Introductie tot HRM ............................................................................................................. 7
Historiek ..........................................................................................................................................7
Personeelstaken ..............................................................................................................................8
Illustratie zorg ...............................................................................................................................9
HRM ................................................................................................................................................9
Illustratie ......................................................................................................................................9
1. HRM: mederwerkers als kapitaal .............................................................................................. 10
Model 1: michigan (= matching) model ..................................................................................... 10
High performance work practices ............................................................................................. 11
2. HRM: strategische rol .............................................................................................................. 11
Model 2: harvard model ........................................................................................................... 11
High commitment work systems .............................................................................................. 12
HRM: kritische beschouwingen .................................................................................................... 12
Les 2: Job- en competentiemodeling.............................................................................................13
Job analyse .................................................................................................................................... 13
1. Functiestudie .......................................................................................................................... 13
Voorbeelden ........................................................................................................................... 13
2. Relevantie voor hrm ................................................................................................................. 14
Nieuwe functies?..................................................................................................................... 14
3. Bouwstenen ............................................................................................................................ 14
Informatiebronnen (SMEs) ....................................................................................................... 14
Waarde van informatiebron ...................................................................................................... 15
Informatieverzamelingsmethodes ............................................................................................ 16
Descriptoren ........................................................................................................................... 17
Analyse-eenheden................................................................................................................... 17
4. Functiebeschrijving en - analyse .............................................................................................. 18
Narratieve taak- en functiebeschrijving ..................................................................................... 18
Kritische incidentenmethode ................................................................................................... 19
Taakvragenlijst ........................................................................................................................ 20
Functionele jobanalyse (FJA) .................................................................................................... 21
Job element method (jem) ........................................................................................................ 21
Overzicht functiebeschrijving en -analyse (belangrijk !!) ............................................................. 22
5. Kritiek functiestudie ................................................................................................................ 22
Competentiemodeling .................................................................................................................... 23
1. Competenties ......................................................................................................................... 23
Raamwerk 1 ............................................................................................................................ 24
2
, Raamwerk 2: Ijsbergmodel ....................................................................................................... 24
Raamwerk 3: great eight ........................................................................................................... 24
Voorbeeld: stresstolerantie ...................................................................................................... 24
Voorbeeld: vlaamse overheid ................................................................................................... 25
2. Competentie-analyse .............................................................................................................. 25
3. Verschil met functiestudie ....................................................................................................... 25
4. Modern gebruik ....................................................................................................................... 26
5. Kritiek ..................................................................................................................................... 26
Les 3: Rekrutering en employer branding ......................................................................................27
Casus “top of flop” ......................................................................................................................... 27
Terminologie .................................................................................................................................. 27
Relevantie ...................................................................................................................................... 28
Knelpuntberoep ...................................................................................................................... 28
Spanningsindicator ................................................................................................................. 30
Rekruteringsmodellen .................................................................................................................... 31
1. Universele theorieën rekrutering .............................................................................................. 31
2. Fit-of interactietheorieën (asa) ................................................................................................. 32
Voorbeeld: dei ......................................................................................................................... 33
Uitkomsten rekrutering ................................................................................................................... 33
Attractiviteitstrategieën .................................................................................................................. 34
Klassieke rekrutering ................................................................................................................... 34
1. Doelgroep ........................................................................................................................... 34
2. Rekruteringsboodschap ....................................................................................................... 34
3. Rekruteringskanaal .............................................................................................................. 35
4. Timing ................................................................................................................................. 39
5. Rekruteerders ...................................................................................................................... 40
Employer branding ...................................................................................................................... 40
Onbedoelde neveneffecten van kenrwaarden in je brand ........................................................... 41
Sollicitantenpopulatie ................................................................................................................. 42
Arbeidsvoorwaarden ................................................................................................................... 42
Strategiekeuze ............................................................................................................................... 43
Les 4: Selectie en assessment .....................................................................................................44
Casus “gezocht” ............................................................................................................................ 44
Werving en selectie ........................................................................................................................ 44
Selectie en assessment .................................................................................................................. 44
Definitie ..................................................................................................................................... 44
Relevantie .................................................................................................................................. 44
3
, Fases ......................................................................................................................................... 45
Criterium ................................................................................................................................ 45
Selectietechnieken .................................................................................................................. 45
Evaluatie ................................................................................................................................. 45
Selectiemodel ................................................................................................................................ 45
Selectie ......................................................................................................................................... 46
Test ............................................................................................................................................ 46
Construct ................................................................................................................................... 47
Instrumenten .............................................................................................................................. 48
1. Sollicitatieformulier ............................................................................................................. 48
2. Referenties .......................................................................................................................... 49
3. Cognitieve vaardigheden ...................................................................................................... 50
4. Persoonlijkheidsvragenlijsten ............................................................................................... 50
5. Interview ............................................................................................................................. 51
6. Work sample ....................................................................................................................... 53
7. Assessment center .............................................................................................................. 53
8. SJT = situational judgment test .............................................................................................. 54
Testkeuze ................................................................................................................................... 54
1. Predicitieve validiteit ............................................................................................................ 54
2. Reacties van sollicitanten..................................................................................................... 55
3. Bias tov. minderheidsgroepen .............................................................................................. 55
4. Incrementele validiteit ......................................................................................................... 56
5. Andere criteria ..................................................................................................................... 56
Les 5: Training en ontwikkeling .....................................................................................................57
Casus: “meetings, bloody meetings” ............................................................................................... 57
Training en ontwikkeling .................................................................................................................. 57
Definitie ..................................................................................................................................... 57
Modellen: “didactisch (ideaal)” vs. “politiek (realiteit) model” ....................................................... 58
Didactisch model .................................................................................................................... 58
Stakeholders .............................................................................................................................. 58
Ontwikkeling van training ................................................................................................................ 59
Analyse van trainingsbehoeften ................................................................................................... 59
Formuleren van trainingsdoelen .................................................................................................. 60
Ontwerp van training: elementen ................................................................................................. 61
1. Inhoud ................................................................................................................................ 61
2. Logistiek .............................................................................................................................. 61
3. Vorm ................................................................................................................................... 62
4
(HRM) 2024-2025
Prof.: Philippe Sterkens
1
,HUMAN RESOURCES MANAGEMENT (HRM) 2024-2025 ................................................................... 1
Les 1: Introductie tot HRM ............................................................................................................. 7
Historiek ..........................................................................................................................................7
Personeelstaken ..............................................................................................................................8
Illustratie zorg ...............................................................................................................................9
HRM ................................................................................................................................................9
Illustratie ......................................................................................................................................9
1. HRM: mederwerkers als kapitaal .............................................................................................. 10
Model 1: michigan (= matching) model ..................................................................................... 10
High performance work practices ............................................................................................. 11
2. HRM: strategische rol .............................................................................................................. 11
Model 2: harvard model ........................................................................................................... 11
High commitment work systems .............................................................................................. 12
HRM: kritische beschouwingen .................................................................................................... 12
Les 2: Job- en competentiemodeling.............................................................................................13
Job analyse .................................................................................................................................... 13
1. Functiestudie .......................................................................................................................... 13
Voorbeelden ........................................................................................................................... 13
2. Relevantie voor hrm ................................................................................................................. 14
Nieuwe functies?..................................................................................................................... 14
3. Bouwstenen ............................................................................................................................ 14
Informatiebronnen (SMEs) ....................................................................................................... 14
Waarde van informatiebron ...................................................................................................... 15
Informatieverzamelingsmethodes ............................................................................................ 16
Descriptoren ........................................................................................................................... 17
Analyse-eenheden................................................................................................................... 17
4. Functiebeschrijving en - analyse .............................................................................................. 18
Narratieve taak- en functiebeschrijving ..................................................................................... 18
Kritische incidentenmethode ................................................................................................... 19
Taakvragenlijst ........................................................................................................................ 20
Functionele jobanalyse (FJA) .................................................................................................... 21
Job element method (jem) ........................................................................................................ 21
Overzicht functiebeschrijving en -analyse (belangrijk !!) ............................................................. 22
5. Kritiek functiestudie ................................................................................................................ 22
Competentiemodeling .................................................................................................................... 23
1. Competenties ......................................................................................................................... 23
Raamwerk 1 ............................................................................................................................ 24
2
, Raamwerk 2: Ijsbergmodel ....................................................................................................... 24
Raamwerk 3: great eight ........................................................................................................... 24
Voorbeeld: stresstolerantie ...................................................................................................... 24
Voorbeeld: vlaamse overheid ................................................................................................... 25
2. Competentie-analyse .............................................................................................................. 25
3. Verschil met functiestudie ....................................................................................................... 25
4. Modern gebruik ....................................................................................................................... 26
5. Kritiek ..................................................................................................................................... 26
Les 3: Rekrutering en employer branding ......................................................................................27
Casus “top of flop” ......................................................................................................................... 27
Terminologie .................................................................................................................................. 27
Relevantie ...................................................................................................................................... 28
Knelpuntberoep ...................................................................................................................... 28
Spanningsindicator ................................................................................................................. 30
Rekruteringsmodellen .................................................................................................................... 31
1. Universele theorieën rekrutering .............................................................................................. 31
2. Fit-of interactietheorieën (asa) ................................................................................................. 32
Voorbeeld: dei ......................................................................................................................... 33
Uitkomsten rekrutering ................................................................................................................... 33
Attractiviteitstrategieën .................................................................................................................. 34
Klassieke rekrutering ................................................................................................................... 34
1. Doelgroep ........................................................................................................................... 34
2. Rekruteringsboodschap ....................................................................................................... 34
3. Rekruteringskanaal .............................................................................................................. 35
4. Timing ................................................................................................................................. 39
5. Rekruteerders ...................................................................................................................... 40
Employer branding ...................................................................................................................... 40
Onbedoelde neveneffecten van kenrwaarden in je brand ........................................................... 41
Sollicitantenpopulatie ................................................................................................................. 42
Arbeidsvoorwaarden ................................................................................................................... 42
Strategiekeuze ............................................................................................................................... 43
Les 4: Selectie en assessment .....................................................................................................44
Casus “gezocht” ............................................................................................................................ 44
Werving en selectie ........................................................................................................................ 44
Selectie en assessment .................................................................................................................. 44
Definitie ..................................................................................................................................... 44
Relevantie .................................................................................................................................. 44
3
, Fases ......................................................................................................................................... 45
Criterium ................................................................................................................................ 45
Selectietechnieken .................................................................................................................. 45
Evaluatie ................................................................................................................................. 45
Selectiemodel ................................................................................................................................ 45
Selectie ......................................................................................................................................... 46
Test ............................................................................................................................................ 46
Construct ................................................................................................................................... 47
Instrumenten .............................................................................................................................. 48
1. Sollicitatieformulier ............................................................................................................. 48
2. Referenties .......................................................................................................................... 49
3. Cognitieve vaardigheden ...................................................................................................... 50
4. Persoonlijkheidsvragenlijsten ............................................................................................... 50
5. Interview ............................................................................................................................. 51
6. Work sample ....................................................................................................................... 53
7. Assessment center .............................................................................................................. 53
8. SJT = situational judgment test .............................................................................................. 54
Testkeuze ................................................................................................................................... 54
1. Predicitieve validiteit ............................................................................................................ 54
2. Reacties van sollicitanten..................................................................................................... 55
3. Bias tov. minderheidsgroepen .............................................................................................. 55
4. Incrementele validiteit ......................................................................................................... 56
5. Andere criteria ..................................................................................................................... 56
Les 5: Training en ontwikkeling .....................................................................................................57
Casus: “meetings, bloody meetings” ............................................................................................... 57
Training en ontwikkeling .................................................................................................................. 57
Definitie ..................................................................................................................................... 57
Modellen: “didactisch (ideaal)” vs. “politiek (realiteit) model” ....................................................... 58
Didactisch model .................................................................................................................... 58
Stakeholders .............................................................................................................................. 58
Ontwikkeling van training ................................................................................................................ 59
Analyse van trainingsbehoeften ................................................................................................... 59
Formuleren van trainingsdoelen .................................................................................................. 60
Ontwerp van training: elementen ................................................................................................. 61
1. Inhoud ................................................................................................................................ 61
2. Logistiek .............................................................................................................................. 61
3. Vorm ................................................................................................................................... 62
4
