Chapter 7 Practice Test Questions And Answers Verified 100% Correct

Chapter 7 Practice Test Questions And Answers Verified 100% Correct What is the main issue with organizations putting too much weight on the "reactions" aspect of training evaluation? - ANSWER- Positive reaction data may not mean the training was effective. Which of the following training methods is used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment? - ANSWER- the simulation method Organization B is very keen to get the most benefit out of its training budgets and efforts. Which of the following plans is most likely to help Organization B's employees utilize their new training when they are back at their desks? - ANSWER- have the training mimic the actual work situation as closely as possible; train employees on how to implement their new training even when they are faced with roadblocks Which of the following is useful information for an HR manager to use when demonstrating the utility of a training program? - ANSWER- how it helped to reduce wasted materials Which of the following is the term for grooming an employee to take over the supervisor's job through gaining experience in handling important functions of the job? - ANSWER- understudy assignment Which of the following training methods consists of having the trainee assume the attitudes and behaviour of others? - ANSWER- role playing Which of the following best represents the steps in behaviour modelling? - ANSWER- learning points, modelling, role playing, and feedback Which of the following techniques for training managers emphasizes handling real-life employee problems and to receiving immediate feedback? - ANSWER- behavior modelling Do most organizations evaluate their training programs? - ANSWER- Yes and no. It used to be that most did not, but this is changing due to the pressure that HR managers are under to demonstrate results. Which of the following is the best example of an assessment of the "learning" criterion in a training evaluation? - ANSWER- testing grocery store clerks on training program knowledge before and after the training program When designers of training programs attempt to make conditions in the training program come as close as possible to those on the job, they are attempting to improve which of the following? - ANSWER- transfer Utility refers to which of the following? - ANSWER- the benefits derived from training relative to the costs incurred Which of the following is the process of measuring one's own services and practices against recognized leaders in order to identify areas for improvement? - ANSWER- benchmarking Which of the following best represents the benefits of orientation programs? - ANSWER- lower turnover, increased productivity, improved morale, and reduction of anxiety Which of the following is NOT one of the things a manager should do to implement a successful program in basic and remedial training? - ANSWER- use a classroom- oriented approach so employees learn by lectures Which of the following represents the two forms of diversity training? - ANSWER- awareness building and skill building Which of the following organizations would be well-suited and likely to benefit from the implementation of "cross-training" of teams? - ANSWER- an auto parts manufacturing company that has an assembly line where employees are likely to get bored Which of the following positions is most likely to benefit from implementing an ethics training program? - ANSWER- a buyer of leather goods for a leading national retailer Orientation is an ongoing process.:T/F - ANSWER- T Orientation is the formal process of familiarizing new employees with the organization, their job, and their work unit.:T/F - ANSWER- T Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.:T/F - ANSWER- T The benefits of an orientation program include lower turnover, improved morale, and facilitation of learning.:T/F - ANSWER- T Contrary to common thought, progressive organizations allow the supervisor to play a minor role in the new employee orientation process, since orientation is primarily the responsibility of the HR department.:T/F - ANSWER- F The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.:T/F - ANSWER- F The use of orientation checklists compels a supervisor to be more attentive to each employee. :T/F - ANSWER- T By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve. :T/F - ANSWER- F The primary purpose in training employees is to help them get socialized to the organization. :T/F - ANSWER- F Training plays a central role in strengthening the competencies that give organizations their competitive advantage. :T/F - ANSWER- T Training is oriented towards broadening employees' individual skills for future responsibility. :T/F - ANSWER- F Most executives believe that formal orientation programs are effective in helping to retain and motivate employees. :T/F - ANSWER- T Behaviour modelling is an approach that demonstrates desired behaviour and gives trainees the chance to practise and role-play those behaviours and receive feedback. :T/F - ANSWER- T