CMAA Module 1 questions & answers graded A+
updated
1. Medical Terminology A combination of Latin and Greek language used to describe
com-
ponents and processes of the human body, medical
procedures, diseases, disorders, and pharmacology.
2. Anatomy Anatomy is the study of the structures of the human body.
3. Physiology is the study of the function of each body system
4. Most important parts Customer service, along with supporting the goals of the
of a CMAA health care team
5. Consider the various Being familiar with the broad variety of delivery models
types of health care helps you better navigate patients through their health care
organiza- tions. Why is experience. Your knowledge and understanding of the
understand- various models your organi-
ing delivery models impor- zation uses will support the patients' experience—and
ultimately
tant to the patient their outcome.
experi- ence?
6. Diverse Delivery Models al- Achieve best care in a timely manner, for a specific need
low pts
7. Home Health Follows a hospital stay resulting from an injury or illness. The
goal
is for the patient to return to daily activity.
8. Patient Centered Medical Home (PCMH)
Medical Home (PCMH)
9. Key Components of
Pa- tient Centered
1/
80
,CMAA Module 1 questions & answers graded A+
updated
Delivery model of pt care that uses a Comprehensive and Coordinated care with all relevant health
Holistic and Relationship approach. care teams, accessible pt centered care, recognizes.
unique pt needs.
10. Collaborative Care Model Team approach between Pts Primary Care and Mental Health
Team 11.
2/
80
,CMAA Module 1 questions & answers graded A+
updated
Accountable Care organi- lengthy trip. Then while packing
zations (ACO) medication, they realized they
now must call the provider's of-
fice and pick up a pre- scription
refill. What extra step could have
12. If you need to call a improved
pt back after you
verify infor- mation or
consult with a
provider make sure:
13. Its best practice to
inform the pt if there
will be:
14. What went wrong
from
a customer service stand-
point in this scenario?
You received a call
from a pa- tient who
was going on vacation
and expected to run
out of medication dur-
ing their trip if they
didn't pick up a refill
today. This patient
was already expe-
riencing a high level
of stress as they were
prepar- ing for a
3/
80
, CMAA Module 1 questions & answers graded A+
updated
ps of health care specialists that focus on
preventative care and screenings for pts.
This model acheives quality care for the
pt while reducing cost and unnecessary
services ( Prevents duplications of
services)
ommunicate when you will return the call
delays in retrieving requested
information, obtaining test re- sults or
scheduling their appointments.
though you told the patient you would
expedite the request, you could have
told them that you would call them
back as soon as the prescription was
sent to the pharmacy. This would have
saved time in guessing when the
prescription would be there. It is
moments like these that may seem small
in the big picture of your day but can
make a major positive impact in your
patient's world.
4/
80
updated
1. Medical Terminology A combination of Latin and Greek language used to describe
com-
ponents and processes of the human body, medical
procedures, diseases, disorders, and pharmacology.
2. Anatomy Anatomy is the study of the structures of the human body.
3. Physiology is the study of the function of each body system
4. Most important parts Customer service, along with supporting the goals of the
of a CMAA health care team
5. Consider the various Being familiar with the broad variety of delivery models
types of health care helps you better navigate patients through their health care
organiza- tions. Why is experience. Your knowledge and understanding of the
understand- various models your organi-
ing delivery models impor- zation uses will support the patients' experience—and
ultimately
tant to the patient their outcome.
experi- ence?
6. Diverse Delivery Models al- Achieve best care in a timely manner, for a specific need
low pts
7. Home Health Follows a hospital stay resulting from an injury or illness. The
goal
is for the patient to return to daily activity.
8. Patient Centered Medical Home (PCMH)
Medical Home (PCMH)
9. Key Components of
Pa- tient Centered
1/
80
,CMAA Module 1 questions & answers graded A+
updated
Delivery model of pt care that uses a Comprehensive and Coordinated care with all relevant health
Holistic and Relationship approach. care teams, accessible pt centered care, recognizes.
unique pt needs.
10. Collaborative Care Model Team approach between Pts Primary Care and Mental Health
Team 11.
2/
80
,CMAA Module 1 questions & answers graded A+
updated
Accountable Care organi- lengthy trip. Then while packing
zations (ACO) medication, they realized they
now must call the provider's of-
fice and pick up a pre- scription
refill. What extra step could have
12. If you need to call a improved
pt back after you
verify infor- mation or
consult with a
provider make sure:
13. Its best practice to
inform the pt if there
will be:
14. What went wrong
from
a customer service stand-
point in this scenario?
You received a call
from a pa- tient who
was going on vacation
and expected to run
out of medication dur-
ing their trip if they
didn't pick up a refill
today. This patient
was already expe-
riencing a high level
of stress as they were
prepar- ing for a
3/
80
, CMAA Module 1 questions & answers graded A+
updated
ps of health care specialists that focus on
preventative care and screenings for pts.
This model acheives quality care for the
pt while reducing cost and unnecessary
services ( Prevents duplications of
services)
ommunicate when you will return the call
delays in retrieving requested
information, obtaining test re- sults or
scheduling their appointments.
though you told the patient you would
expedite the request, you could have
told them that you would call them
back as soon as the prescription was
sent to the pharmacy. This would have
saved time in guessing when the
prescription would be there. It is
moments like these that may seem small
in the big picture of your day but can
make a major positive impact in your
patient's world.
4/
80
