,MNO3703 MAY/JUNE EXAM (COMPLETE ANSWERS)
Semester 1 2025 - DUE 23 May 2025; 100% correct solutions
and explanations.
Declaration of honesty
Please complete the required information below before you start writing
the paper.
Student name and surname:
……………………………………………………………………………
…………………………
Student number:
………………………………
Student declaration:
I, ………………………………….. declare that the completed
examination paper is my own work and that I did not receive assistance
from another student or any other person.
Student signature:
………………………………………………………..
SECTION A (COMPULSORY)
All candidates must answer this section. For each sub-question, five
possible answers (options) are given. Select only one option and write
down the corresponding number in the space provided.
Question 1 [10]
, 1.1) Which of the following options best represents a major feature
of the total quality management model?
1. Focusing on teams, systems, tools, communication, culture,
commitment, processes, customers and suppliers.
2. Facilitating communication and the sharing of best practices.
3. Understanding and managing performance, providing guidance,
planning, and establishing policies and procedures.
4. Enhancing employee motivation.
5. Developing new knowledge and skills in an organisation.
Correct Answer: 1
1.1: 1
1.2) The process of control …
1. involves translating an organisation’s philosophy into action.
2. refers to the responsiveness of suppliers and operators.
3. involves providing information or feedback to keep all functions
on track.
4. involves giving credibility to operators.
5. has to do with customer courtesy.
Correct Answer: 3
1.2: 3
1.3) Which of the following options best represents a vision
framework for an organisation?
1. Develop a vision, core values, a purpose, a mission, strategies and
plans, critical success factors and core processes.
2. Develop a mission focused on design, processes, planning,
experimentation and control.
Semester 1 2025 - DUE 23 May 2025; 100% correct solutions
and explanations.
Declaration of honesty
Please complete the required information below before you start writing
the paper.
Student name and surname:
……………………………………………………………………………
…………………………
Student number:
………………………………
Student declaration:
I, ………………………………….. declare that the completed
examination paper is my own work and that I did not receive assistance
from another student or any other person.
Student signature:
………………………………………………………..
SECTION A (COMPULSORY)
All candidates must answer this section. For each sub-question, five
possible answers (options) are given. Select only one option and write
down the corresponding number in the space provided.
Question 1 [10]
, 1.1) Which of the following options best represents a major feature
of the total quality management model?
1. Focusing on teams, systems, tools, communication, culture,
commitment, processes, customers and suppliers.
2. Facilitating communication and the sharing of best practices.
3. Understanding and managing performance, providing guidance,
planning, and establishing policies and procedures.
4. Enhancing employee motivation.
5. Developing new knowledge and skills in an organisation.
Correct Answer: 1
1.1: 1
1.2) The process of control …
1. involves translating an organisation’s philosophy into action.
2. refers to the responsiveness of suppliers and operators.
3. involves providing information or feedback to keep all functions
on track.
4. involves giving credibility to operators.
5. has to do with customer courtesy.
Correct Answer: 3
1.2: 3
1.3) Which of the following options best represents a vision
framework for an organisation?
1. Develop a vision, core values, a purpose, a mission, strategies and
plans, critical success factors and core processes.
2. Develop a mission focused on design, processes, planning,
experimentation and control.
