MGT 100 Test UPDATED Exam Questions
and CORRECT Answers
Communication - CORRECT ANSWER - the exchange of information
Organizational communication - CORRECT ANSWER - the study of communication
within organizations
Communication apprehension - CORRECT ANSWER - an individual's level of fear or
anxiety with either real or anticipated communication with another person or persons
One-way communication - CORRECT ANSWER - the manager sends a message and it is
received by employees. There is no way for the manager to know if the message was received
correctly, because there is no mechanism to receive questions from the employees regarding
whether the message was understood.
Two-way communication - CORRECT ANSWER - the manager sends a message to
employees, and allows for questions to be asked, so that feedback is received by the manager
regarding whether or not the message was understood.
The communication process - CORRECT ANSWER - 1. Sender - The person that initiates
transition of information
2. Encoding - the transformation of the message into a signal, which is sent
over the communication channel from the sender to the receiver
3. Channel - the medium that transmits the message
4. Decoding - receive(s) then decode(s) the message sent through the selected channel or
channels by translating what is seen and heard into an understanding of the message (Not a
perfect process since there is noise in the communication process that affects the decoding
process)
5. Receiver - the person or persons who receive the message.
, Feedback loop - CORRECT ANSWER - Enables the success or failure of the messaging to
be assessed, and addressed.
Jargon - CORRECT ANSWER - vocabulary particular to trade, profession, or group (e.g.,
drilldown)
Trigger Words - CORRECT ANSWER - communication freezers or phrases and words
that result in communication breakdown (ex... don't be stupid)
Active Listening - CORRECT ANSWER - 3 components....
1. Moderate-to-high nonverbal involvement.
2. Reflects the speaker's message using verbal paraphrasing.
3. Asking questions that encourage speakers to elaborate on his or her understanding and
experiences
Guidelines for active listening - CORRECT ANSWER - Empathize; Be Attentive & listen
carefully; Show understanding and acceptance by nonverbal behaviors; Reflect back the person's
most important thoughts and feelings. Paraphrase or restate while being careful to say only what
you heard; Do not interrupt, offer advice, or give suggestions; Remain neutral and don't take
sides; Ask open-ended questions; Ask for clarification but be polite and respectful.
Non-verbal communication - CORRECT ANSWER - the use of visual cues such as body
language, posture, distance, eye contact, facial expressions, touch, and voice.
Cross-cultural communication - CORRECT ANSWER - compares one culture to another
Guidelines for cross-cultural communcation - CORRECT ANSWER - The Capacity to be
Non-judgmental; Tolerance for Ambiguity; The Display of Respect; Personalizing Knowledge
and Perception; Displaying Empathy; Taking Turns
and CORRECT Answers
Communication - CORRECT ANSWER - the exchange of information
Organizational communication - CORRECT ANSWER - the study of communication
within organizations
Communication apprehension - CORRECT ANSWER - an individual's level of fear or
anxiety with either real or anticipated communication with another person or persons
One-way communication - CORRECT ANSWER - the manager sends a message and it is
received by employees. There is no way for the manager to know if the message was received
correctly, because there is no mechanism to receive questions from the employees regarding
whether the message was understood.
Two-way communication - CORRECT ANSWER - the manager sends a message to
employees, and allows for questions to be asked, so that feedback is received by the manager
regarding whether or not the message was understood.
The communication process - CORRECT ANSWER - 1. Sender - The person that initiates
transition of information
2. Encoding - the transformation of the message into a signal, which is sent
over the communication channel from the sender to the receiver
3. Channel - the medium that transmits the message
4. Decoding - receive(s) then decode(s) the message sent through the selected channel or
channels by translating what is seen and heard into an understanding of the message (Not a
perfect process since there is noise in the communication process that affects the decoding
process)
5. Receiver - the person or persons who receive the message.
, Feedback loop - CORRECT ANSWER - Enables the success or failure of the messaging to
be assessed, and addressed.
Jargon - CORRECT ANSWER - vocabulary particular to trade, profession, or group (e.g.,
drilldown)
Trigger Words - CORRECT ANSWER - communication freezers or phrases and words
that result in communication breakdown (ex... don't be stupid)
Active Listening - CORRECT ANSWER - 3 components....
1. Moderate-to-high nonverbal involvement.
2. Reflects the speaker's message using verbal paraphrasing.
3. Asking questions that encourage speakers to elaborate on his or her understanding and
experiences
Guidelines for active listening - CORRECT ANSWER - Empathize; Be Attentive & listen
carefully; Show understanding and acceptance by nonverbal behaviors; Reflect back the person's
most important thoughts and feelings. Paraphrase or restate while being careful to say only what
you heard; Do not interrupt, offer advice, or give suggestions; Remain neutral and don't take
sides; Ask open-ended questions; Ask for clarification but be polite and respectful.
Non-verbal communication - CORRECT ANSWER - the use of visual cues such as body
language, posture, distance, eye contact, facial expressions, touch, and voice.
Cross-cultural communication - CORRECT ANSWER - compares one culture to another
Guidelines for cross-cultural communcation - CORRECT ANSWER - The Capacity to be
Non-judgmental; Tolerance for Ambiguity; The Display of Respect; Personalizing Knowledge
and Perception; Displaying Empathy; Taking Turns
