WGU C720 OA LATEST EXAM 2024/2025 DETAILED
QUESTIONS AND VERIFIED CORRECT ANSWERS/ ALREADY
GRADED A++
A customer at a restaurant orders a hamburger without ketchup and
receives it, but the hamburger is undercooked. The customer makes a
complaint. The store manager apologizes, returns the customer's money,
and gives the customer a coupon for a free meal.
Which phase of the DMAIC methodology should the store manager use
first to identify and analyze this quality problem? - ANSWER Define the
problem statement.
What are the differences between DMAIC and DMADV? Select all that
apply. - ANSWER DMADV is for new products
The last 2 steps in each process
Patty is a manager at a manufacturing company and is responsible for
improving quality. She manually inspects machines daily to ensure proper
function and to check for defects. After 1 month of intense training with her
employees, Patty delegated the responsibility of inspecting the machines to
her employees to involve them in the decision making process. What
continuous improvement strategy did Patty use? - ANSWER Employee
empowerment
If an attorney gives quick and accurate information to convey trust, what
type of service quality is being demonstrated? - ANSWER Assurance
A car manufacturing company wants to improve quality. However, the car
manufacture FIRST needs to determine the most important factors that
affect the quality of its products. Which tool should the car manufacturer
use? - ANSWER Check sheets
In which stage of the DMAIC process is the current process performance
accomplished with a process map to reflect the company's current state. -
ANSWER Measure
,Ford Motor company manufactures its automobiles perfectly and according
to specification. Which product characteristic does this example most
accurately reflect? - ANSWER Conformance
A secondary Six Sigma methodology specifically for new products is called
what? - ANSWER DMADV
__________ emphasized "do it right the first time" and ____________
focused on improving constantly and forever. - ANSWER Crosby and
Deming
Which philosopher developed quality circles and the cause-and-effect
diagram? - ANSWER Ishikawa
A manufacturing company is using DMAIC to manage a quality problem.
During which stage of DMAIC will the company address the root causes of
variation that have been identified in a process? - ANSWER Improve
Banks process checks one after another without changing methods. What
process selection is this an example of? - ANSWER Continuous flow
Product-oriented layout is characterized by high demand for the same or
similar products. Another name for this layout is? - ANSWER Sequential
Layout
An automobile manufacturer has just built its first assembly factory in the
United States based on increased demand from customers in the United
States. The manufacturer intends to serve the entire U.S. market with this
factory. Many of the suppliers for the U.S. factory are near the
manufacturer's other plants in India. The new U.S. factory enables the
manufacturer to use many more robots to assist in the assembly of
automobiles. Which two location factors were important influences in
building this new factory? Choose 2 answers - ANSWER Labor productivity
Close to customers
Krispy Kreme Doughnuts makes 2000 of 4 different types of doughnuts a
week. Each time a new kind of doughnut is produced, they change the
equipment to produce in consistent high volume. What type of process is
Krispy Kreme using? - ANSWER Batch flow
,GREAT Animations build high performance computers. They customize
these computers for large movie studios and a small market of independent
film makers. Based on this information, which process strategy is best for
GREAT Animations? - ANSWER Job shop
A audio company produces 200 units a month and sale each unit for
$1200. Material cost is $400 dollars and the labor cost is $200 dollars per
unit. Fixed cost is $240,000 per month. What would be the minimum
capacity required per month to maintain the throughput and operating
expense of this company? - ANSWER 400
A company makes garage door tracks for residential and commercial
customers. The production manager prefers to run all the footage for
residential requirements first each day and then change over for the
commercial size after the residential orders are completed. The tooling is
changed back to the residential size before the end of business each day.
Which process strategy is this company using? - ANSWER Batch
processing with some product variety on moderately flexible equipment
WGU can enroll 325 students monthly. However, due to the ratio of
availability of enrollment counselors and potential students they can only
enroll 266 students. On average, 250 students are in enrolled monthly. In
order, what is the design capacity, effective capacity, capacity utilization,
and efficiency rate? - ANSWER 325, 266, 77%, 94%,
A mask producer has conducted research and believes another pandemic
will occur within the next two years. The company expects a 30% increase
in mask sales over the next five years and plans to produce a stockpile of
inventory. Which capacity planning strategy is the mask producer using? -
ANSWER lead
A cold weather apparel store sold 1,000 snow boots annually in the
previous years. On average, 350 units were sold in Q1, 200 units in Q2,
100 units in Q3, and 300 units in Q4.
What is the seasonal factor (index) for Q2 and Q4? - ANSWER 0.8 and 1.2
Haywood manufacturing has an annual forecast of 1,000 White Bottom
Lady Love Heels. The seasonal index for each quarter are as follows: 1.2 in
Q1. 0.6 in Q2, 0.5 in Q3, and 1.1 in Q4. - ANSWER 300 and 125
, A purchasing manager is responsible for vendor-managed hardware
inventory at a client's office chair production facility. The manager notices
that ½-inch bolts are out of stock and need immediate replenishment. As
the purchasing manager looks over the past usage, it is noticed that more
bolts are being used on Tuesday each week than any other day of the
week. Therefore, the manager decides to bump up the inventory
replenishment for Monday by 50%. Which forecasting method did the
manager use to make this decision? - ANSWER Weighted moving average
Haywood manufacturing is expecting a slowdown in production for the next
three months. After the slowdown, the Production Manager plans to see a
20% increase in demand due to the holiday season and is afraid that he
may not have enough staff. What can the production manager do to run
efficiently during the slowdown and holiday season? - ANSWER Use chase
demand scheduling and a weighted moving average to schedule holiday
workers
What does the master production schedule determine for the company's
products? - ANSWER How much to produce and when to produce
The master production schedule has a product whose longest lead time
item is 12 weeks. However, all other materials are received in 6 weeks.
What should be the time fence for the master production schedule? -
ANSWER 12 weeks
An appliance manufacturing company is evaluating the use of a forecasting
method that covers a long period of time and takes into consideration
population changes, income change, and other social factors that affect
data dispersion. Which forecasting method should the company use? -
ANSWER trade analysis
A company matches its production schedule to its customer orders to keep
inventory costs low. Which production planning strategy is the company
using? - ANSWER Chase demand
A television production company needs to order 1000 control boards from a
vendor so they can produce the televisions by month end. What does the
television production company need to know to ensure the parts arrive
when they are needed? - ANSWER Lead time
QUESTIONS AND VERIFIED CORRECT ANSWERS/ ALREADY
GRADED A++
A customer at a restaurant orders a hamburger without ketchup and
receives it, but the hamburger is undercooked. The customer makes a
complaint. The store manager apologizes, returns the customer's money,
and gives the customer a coupon for a free meal.
Which phase of the DMAIC methodology should the store manager use
first to identify and analyze this quality problem? - ANSWER Define the
problem statement.
What are the differences between DMAIC and DMADV? Select all that
apply. - ANSWER DMADV is for new products
The last 2 steps in each process
Patty is a manager at a manufacturing company and is responsible for
improving quality. She manually inspects machines daily to ensure proper
function and to check for defects. After 1 month of intense training with her
employees, Patty delegated the responsibility of inspecting the machines to
her employees to involve them in the decision making process. What
continuous improvement strategy did Patty use? - ANSWER Employee
empowerment
If an attorney gives quick and accurate information to convey trust, what
type of service quality is being demonstrated? - ANSWER Assurance
A car manufacturing company wants to improve quality. However, the car
manufacture FIRST needs to determine the most important factors that
affect the quality of its products. Which tool should the car manufacturer
use? - ANSWER Check sheets
In which stage of the DMAIC process is the current process performance
accomplished with a process map to reflect the company's current state. -
ANSWER Measure
,Ford Motor company manufactures its automobiles perfectly and according
to specification. Which product characteristic does this example most
accurately reflect? - ANSWER Conformance
A secondary Six Sigma methodology specifically for new products is called
what? - ANSWER DMADV
__________ emphasized "do it right the first time" and ____________
focused on improving constantly and forever. - ANSWER Crosby and
Deming
Which philosopher developed quality circles and the cause-and-effect
diagram? - ANSWER Ishikawa
A manufacturing company is using DMAIC to manage a quality problem.
During which stage of DMAIC will the company address the root causes of
variation that have been identified in a process? - ANSWER Improve
Banks process checks one after another without changing methods. What
process selection is this an example of? - ANSWER Continuous flow
Product-oriented layout is characterized by high demand for the same or
similar products. Another name for this layout is? - ANSWER Sequential
Layout
An automobile manufacturer has just built its first assembly factory in the
United States based on increased demand from customers in the United
States. The manufacturer intends to serve the entire U.S. market with this
factory. Many of the suppliers for the U.S. factory are near the
manufacturer's other plants in India. The new U.S. factory enables the
manufacturer to use many more robots to assist in the assembly of
automobiles. Which two location factors were important influences in
building this new factory? Choose 2 answers - ANSWER Labor productivity
Close to customers
Krispy Kreme Doughnuts makes 2000 of 4 different types of doughnuts a
week. Each time a new kind of doughnut is produced, they change the
equipment to produce in consistent high volume. What type of process is
Krispy Kreme using? - ANSWER Batch flow
,GREAT Animations build high performance computers. They customize
these computers for large movie studios and a small market of independent
film makers. Based on this information, which process strategy is best for
GREAT Animations? - ANSWER Job shop
A audio company produces 200 units a month and sale each unit for
$1200. Material cost is $400 dollars and the labor cost is $200 dollars per
unit. Fixed cost is $240,000 per month. What would be the minimum
capacity required per month to maintain the throughput and operating
expense of this company? - ANSWER 400
A company makes garage door tracks for residential and commercial
customers. The production manager prefers to run all the footage for
residential requirements first each day and then change over for the
commercial size after the residential orders are completed. The tooling is
changed back to the residential size before the end of business each day.
Which process strategy is this company using? - ANSWER Batch
processing with some product variety on moderately flexible equipment
WGU can enroll 325 students monthly. However, due to the ratio of
availability of enrollment counselors and potential students they can only
enroll 266 students. On average, 250 students are in enrolled monthly. In
order, what is the design capacity, effective capacity, capacity utilization,
and efficiency rate? - ANSWER 325, 266, 77%, 94%,
A mask producer has conducted research and believes another pandemic
will occur within the next two years. The company expects a 30% increase
in mask sales over the next five years and plans to produce a stockpile of
inventory. Which capacity planning strategy is the mask producer using? -
ANSWER lead
A cold weather apparel store sold 1,000 snow boots annually in the
previous years. On average, 350 units were sold in Q1, 200 units in Q2,
100 units in Q3, and 300 units in Q4.
What is the seasonal factor (index) for Q2 and Q4? - ANSWER 0.8 and 1.2
Haywood manufacturing has an annual forecast of 1,000 White Bottom
Lady Love Heels. The seasonal index for each quarter are as follows: 1.2 in
Q1. 0.6 in Q2, 0.5 in Q3, and 1.1 in Q4. - ANSWER 300 and 125
, A purchasing manager is responsible for vendor-managed hardware
inventory at a client's office chair production facility. The manager notices
that ½-inch bolts are out of stock and need immediate replenishment. As
the purchasing manager looks over the past usage, it is noticed that more
bolts are being used on Tuesday each week than any other day of the
week. Therefore, the manager decides to bump up the inventory
replenishment for Monday by 50%. Which forecasting method did the
manager use to make this decision? - ANSWER Weighted moving average
Haywood manufacturing is expecting a slowdown in production for the next
three months. After the slowdown, the Production Manager plans to see a
20% increase in demand due to the holiday season and is afraid that he
may not have enough staff. What can the production manager do to run
efficiently during the slowdown and holiday season? - ANSWER Use chase
demand scheduling and a weighted moving average to schedule holiday
workers
What does the master production schedule determine for the company's
products? - ANSWER How much to produce and when to produce
The master production schedule has a product whose longest lead time
item is 12 weeks. However, all other materials are received in 6 weeks.
What should be the time fence for the master production schedule? -
ANSWER 12 weeks
An appliance manufacturing company is evaluating the use of a forecasting
method that covers a long period of time and takes into consideration
population changes, income change, and other social factors that affect
data dispersion. Which forecasting method should the company use? -
ANSWER trade analysis
A company matches its production schedule to its customer orders to keep
inventory costs low. Which production planning strategy is the company
using? - ANSWER Chase demand
A television production company needs to order 1000 control boards from a
vendor so they can produce the televisions by month end. What does the
television production company need to know to ensure the parts arrive
when they are needed? - ANSWER Lead time
