MGT-420 exam 2 practice with verified
answers graded A+ passed
________ is the literal meaning of a word, as defined by the dictionary - correct answer
✔✔denotation
___________ are figures of speech in which a word or phrase is applied to an object or action to
which it is not actually applicable. - correct answer ✔✔metaphors
The framing effect occurs when the choice between two alternatives _____________,
depending on whether the scenario focused on the potential gain or the potential loss
associated with each alternative. - correct answer ✔✔reverses
Questions asked to make a point rather than to get an answer are _____________ questions. -
correct answer ✔✔rhetorical
Using an "I" statement is being _____________. - correct answer ✔✔problem-oriented
When someone feels they are being put down they feel ___________. - correct answer
✔✔disconfirmed
_________ occurs when words convey one meaning but body posture conveys something else. -
correct answer ✔✔incongruence
Ignoring or not mentioning unpleasant topics is called ____________. - correct answer
✔✔avoidance
, Seeking to learn more about ourselves, our performance, and how others perceive us is called
___________________. - correct answer ✔✔feedback seeking
_________ means paraphrasing back what others said. - correct answer ✔✔reflecting
The primary focus of supportive communication principles is _________________. - correct
answer ✔✔reducing defensiveness and disconfirmation
____________ shows us why developmental feedback is so important. - correct answer ✔✔the
johari window
Which is a rule for active listening? - correct answer ✔✔reflect back what you think you are
hearing
Asking for additional information can also be called ________________ - correct answer
✔✔probing
Shifting to another topic is called _________________. - correct answer ✔✔deflecting
A/an ____________ conflict occurs in the form of a fundamental disagreement over ends or
goals and the means for accomplishment. - correct answer ✔✔substantive
__________ is particularly appropriate for functional conflict. - correct answer ✔✔reducing
differences
__________ conflict involves interpersonal difficulties that arise over feelings of anger, mistrust,
dislike, fear, resentment, and similar. - correct answer ✔✔emotional
answers graded A+ passed
________ is the literal meaning of a word, as defined by the dictionary - correct answer
✔✔denotation
___________ are figures of speech in which a word or phrase is applied to an object or action to
which it is not actually applicable. - correct answer ✔✔metaphors
The framing effect occurs when the choice between two alternatives _____________,
depending on whether the scenario focused on the potential gain or the potential loss
associated with each alternative. - correct answer ✔✔reverses
Questions asked to make a point rather than to get an answer are _____________ questions. -
correct answer ✔✔rhetorical
Using an "I" statement is being _____________. - correct answer ✔✔problem-oriented
When someone feels they are being put down they feel ___________. - correct answer
✔✔disconfirmed
_________ occurs when words convey one meaning but body posture conveys something else. -
correct answer ✔✔incongruence
Ignoring or not mentioning unpleasant topics is called ____________. - correct answer
✔✔avoidance
, Seeking to learn more about ourselves, our performance, and how others perceive us is called
___________________. - correct answer ✔✔feedback seeking
_________ means paraphrasing back what others said. - correct answer ✔✔reflecting
The primary focus of supportive communication principles is _________________. - correct
answer ✔✔reducing defensiveness and disconfirmation
____________ shows us why developmental feedback is so important. - correct answer ✔✔the
johari window
Which is a rule for active listening? - correct answer ✔✔reflect back what you think you are
hearing
Asking for additional information can also be called ________________ - correct answer
✔✔probing
Shifting to another topic is called _________________. - correct answer ✔✔deflecting
A/an ____________ conflict occurs in the form of a fundamental disagreement over ends or
goals and the means for accomplishment. - correct answer ✔✔substantive
__________ is particularly appropriate for functional conflict. - correct answer ✔✔reducing
differences
__________ conflict involves interpersonal difficulties that arise over feelings of anger, mistrust,
dislike, fear, resentment, and similar. - correct answer ✔✔emotional
