SCO 3001 Exam 9 Questions With 100% Verified
Answers!!
why study operations management?
Provide a common language
Develop a structured approach
Provide "tools" with industry acceptance
Develop "best practices"
Know the "correct" rules for the game
4 major decision areas
Process, Quality, Capacity, Inventory
Process
HOW SHOULD WE PRODUCE?
includes: Work flow, material flow, service flow, data flow
Capacity
HOW MUCH OUTPUT DO WE NEED, AT VARIOUS TIMES?
includes: Facilities, Right resources, right time, right place
Quality
HOW DO WE MEET QUALITY STANDARDS AND ENSURE A GOOD CUSTOMER
EXPERIENCE?
includes: Goods, servies, market results
Inventory
WHICH INGREDIENTS, WHEN & HOW MUCH?
includes: How much, what type, support sales, control costs
Concepts learned in course can be applied to :
Public Policy, Public Service, Education, and more
,operations management and business
Major function in every organization
Requires a cross-functional perspective
Principals and tools can be applied: across the organization and to virtually all your endeavors,
personal and professional
Operations Management
Operations function of an organization is responsible for producting and delivering goods or
services of value to customers of the organization
Operation managers
Make decisions to manage the transformation process that converts inputs into desired finished
goods or services
Functional Areas in Orgs.
Operations, Marketing, Finance
Supply chain
-Network of manufacturing and service operations that supply one another
-From raw materials through production to the end consumer
-Flows of materials, money, and information
-links operations across organizations
SIPOC
An industry accepeted tool, stands for: suppliers, inputs, process, outputs, and customers
Suppliers
The provider(s) of the goods or services
Inputs
The required resources
Outputs
, The goods or services from the transformation process
Customers
The recepient of the output
Advantages of SIPOC
Provides high level visualization to facilitate communication, used ot identify key element of the
project, Helps a team & its sponsor agree on project boundaries & scope
Business Environment
The overall market, the company's postion, distinctive competence
distinctive competence
Patents, Trade Secrets, superior processes
Business strategy
operations managment needs to align with ________
Operations Strategy
A consistant pattern of decisions for opertions and the associated supply chain that are liked to
the business strategy and other functional strategies, leading to the competitive advantage for the
firm
Operations strategy Process
Mission
Objectives (cost, quality, flexibility, delivery) Decisions (process, quality system, capacity, and
inventory)
Distinctive competence
sustainability
minimizing or eliminating environmental impact of operations
Environmental considerations (why)
Answers!!
why study operations management?
Provide a common language
Develop a structured approach
Provide "tools" with industry acceptance
Develop "best practices"
Know the "correct" rules for the game
4 major decision areas
Process, Quality, Capacity, Inventory
Process
HOW SHOULD WE PRODUCE?
includes: Work flow, material flow, service flow, data flow
Capacity
HOW MUCH OUTPUT DO WE NEED, AT VARIOUS TIMES?
includes: Facilities, Right resources, right time, right place
Quality
HOW DO WE MEET QUALITY STANDARDS AND ENSURE A GOOD CUSTOMER
EXPERIENCE?
includes: Goods, servies, market results
Inventory
WHICH INGREDIENTS, WHEN & HOW MUCH?
includes: How much, what type, support sales, control costs
Concepts learned in course can be applied to :
Public Policy, Public Service, Education, and more
,operations management and business
Major function in every organization
Requires a cross-functional perspective
Principals and tools can be applied: across the organization and to virtually all your endeavors,
personal and professional
Operations Management
Operations function of an organization is responsible for producting and delivering goods or
services of value to customers of the organization
Operation managers
Make decisions to manage the transformation process that converts inputs into desired finished
goods or services
Functional Areas in Orgs.
Operations, Marketing, Finance
Supply chain
-Network of manufacturing and service operations that supply one another
-From raw materials through production to the end consumer
-Flows of materials, money, and information
-links operations across organizations
SIPOC
An industry accepeted tool, stands for: suppliers, inputs, process, outputs, and customers
Suppliers
The provider(s) of the goods or services
Inputs
The required resources
Outputs
, The goods or services from the transformation process
Customers
The recepient of the output
Advantages of SIPOC
Provides high level visualization to facilitate communication, used ot identify key element of the
project, Helps a team & its sponsor agree on project boundaries & scope
Business Environment
The overall market, the company's postion, distinctive competence
distinctive competence
Patents, Trade Secrets, superior processes
Business strategy
operations managment needs to align with ________
Operations Strategy
A consistant pattern of decisions for opertions and the associated supply chain that are liked to
the business strategy and other functional strategies, leading to the competitive advantage for the
firm
Operations strategy Process
Mission
Objectives (cost, quality, flexibility, delivery) Decisions (process, quality system, capacity, and
inventory)
Distinctive competence
sustainability
minimizing or eliminating environmental impact of operations
Environmental considerations (why)
