TEST BANK $az
Communication in Nursing 10th Edition
$az $az $az $az
Julia Balzer Riley
$az $az
, Table of Contents
$az $az
Chapter $az1: $azResponsible, $azAssertive, $azCaring $azCommunication $azin $azNursing
$az Chapter $az2: $azThe $azClient-Nurse $azRelationship: $azA $azHelping
$az Relationship $azChapter $az3: $azSolving $azProblems $azTogether
Chapter $az4: $azUnderstanding $azEach $azOther: $azCommunication $azand
Culture $azChapter $az5: $azDemonstrating $azWarmth
$az
Chapter $az6: $azShowing $azRespect
$az Chapter $az7: $azBeing $azGenuine
$az Chapter $az8: $azBeing
$az Empathetic $azChapter $az9: $azUsing
$az Self-Disclosure $azChapter $az10:
$az Being $azspecific $azChapter $az11:
$az Asking $azQuestions $azChapter
$az 12: $azExpressing $azOpinions
$az Chapter $az13: $azUsing $azHumor
Chapter $az14: $azEmbracing $azthe $azSpiritual $azJourney $azof $azHealth $azCaring, $azMeaning
Making $azChapter $az15: $azRequesting $azSupport
$az
Chapter $az16: $azOvercoming $azEvaluation
Anxiety $azChapter $az17: $azWorking $azwith
$az
$az Feedback $azChapter $az18: $azUsing
$az Relaxation $aztechnique
Chapter $az19: $azIncorporating $azImagery $azin $azProfessional $azPractice $azand $azSelf-
Care $azChapter $az20 $azIncorporating $azPositive $azSelf-Talk
Chapter $az21: $ a z Learning $azto $azWork $azTogether $azin $azGroups
Chapter $az22: $azThe $azChanging $azWorld $azof $azElectronic
Communication $azChapter $az23: $azLearning $azConfrontation
$az
$az skills
Chapter $az24: $azRefusing $azUnreasonable $azRequests
Chapter $az25: $azCommunicating $azAssertively $azand $azResponsibly $azwith $azDistressed $azClients $azand
$az Colleagues $azChapter $az26: $azCommunicating $azAssertively $azand $azResponsibly $azwith $azAggressive
$az Clients $azand $azColleagues $azChapter $az27: $azCommunicating $azAssertively $azand $azResponsibly
$az with $azUnpopular $azClients
Chapter $az29: $azCommunicating $azat $azthe $azEnd-
of-Life Chapter
$az $az 30: $az Continuing $az the
$az Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
$az $az $az $az $az
$az
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
$az $az $az $az $az $az $az
Test $azBank
Multiple $azChoice
$az
1. Which $ a z statement $ a z describes $ a z the $ a z affective $ a z aspect $ a z of
$ a z learning $ a z effective $azcommunication $azstrategies?
a. “The $aznurse $azshould $azuse $azclear, $azdirect $azstatements $azusing $azobjective $azwords.”
b. “The $aznurse $azuses $azbody $azlanguage $azthat $azis $azcongruent $azwith $azthe $azverbal $azmessage.”
c. “The $aznurse $azbelieves $azthat $azpositive $azcommunication $azstrategies $azbuild $azconfidence.”
d. “The $aznurse $azpractices $azassertive $azand $azresponsible $azcommunication $azstrategies.”
ANS:C
Learning $azinvolves $azthree $azdomains: $azthe $azcognitive $azaspects $az(understanding $azand
$azmeaning), $azaffective $azaspects $az(feelings, $azvalues, $azand $azattitudes), $azand $azpsychomotor
$azaspects $az(physical $azcapability).Learning $azbasic $azcommunication $azskills $azinvolves $azthe
$azcognitive $azdomain; $azbuilding $azconfidence $azthrough $aza $azbelief $azin $azthe $azvalue $azand
$azimpact $azof $azpositive $azcommunication $azis $azthe $azaffective $azdomain; $azand $azputting $azskills
$azinto $azaction $azis $azthe $azpsychomotor $azdomain.DIF: $azComprehension $azREF: $azp. $az13 $azTOP:
$azIntegrated $azProcess: $azCommunication $azand $ a z Documentation $azMSC: $azPsychosocial
$azIntegrity
2. The $aznurse $azmanager $azasks $azthe $azstaff $aznurse $azto $azwork $azan $azextra $azshift. $azWhich
response $azby $azthe $azstaff $aznurse $azis $azassertive $azand $azbased $azon $azrational $azbeliefs?
$az
a. “I $azdon’t $azwant $azyou $azupset, $azso $azI $azwill $azwork $azextra.”
b. “Why $azdo $azI $azalways $azhave $azto $azcover $azextra $azshifts?”
c. “I $azam $aznot $azable $azto $azwork $azan $azextra $azshift.”
d. “If $azyou $azcan’t $azfind $azanyone $azelse, $azI $azwill $azdo $azit.”
ANS:C
The $azstaff $aznurse $azmay $azturn $azdown $azeven $aza $azreasonable $azrequest; $azan $azassertive
$azresponse $azavoids $azirrational $azbeliefs. $azIrrational $azbeliefs $azoccur $azas $aza $azresult $azof $azbeing
$azanxious $azabout $azassertiveness $azor $azfocusing $azon $azpossible $aznegative $azoutcomes.DIF:
$azAnalysis $azREF: $azp. $az8 $azTOP: $azIntegrated $azProcess: $azCommunication $azand
$azDocumentation $azMSC: $azSafe $azand $azEffective $azCare $azEnvironment: $azManagement $azof
$azCare
, 3. A $aznurse $azmanager $azoffers $aza $azstaff $aznurse $aza $azchoice $azbetween $azworking $az8- $azor
$az12-hour $azshifts. $azWhich $azstatement, $azif $azmade $azby $azthe $azstaff $aznurse, $azis
$aznonassertive $azand $azmay $azresult $azin $aza $azfrustrated $azresponse $azfrom $azthe $aznurse
$azmanager?
a. “I $azwant $azto $azdecide $azthe $azshifts $azfor $azall $azof $azthe $azother $azstaff $aznurses.”
b. “Do $azwhatever $azyou $azwant. $azIt $azdoesn’t $azreally $azmatter $azto $azme.”
c. “Thank $azyou $azfor $azoffering $azme $aza $azchoice. $azI $azprefer $az12-hour $azshifts.”
d. “You $azwill $aznever $azbe $azable $azto $azgive $azme $azwhat $azI $azreally $azwant $azto $azwork.”
ANS:B
A $azstatement $azthat $azallows $azothers $azto $azmake $azdecisions $azfor $aza $azperson $azis $azan $azexample
$azof $aza $aznonassertive $azstyle $azof $azcommunication; $azthe $azresponse $azof $azothers $azto $aza
$aznonassertive $azstatement $azmay $azinclude $azdisrespect, $azguilt, $azanger, $azor $azfrustration.
$azStatements $azthat $azmake $azchoices $azfor $azothers $azor $azthat $azare $azaccusations $azare $azexamples
$azof $azaggressive $azstyles $azof $azcommunication; $azthe $azresponse $azof $azothers $azto $azan
$azaggressive $azstatement $azmay $azinclude $azhurt, $azdefensiveness, $azor $azhumiliation. $azA
$azstatement $azthat $azallows $azmaking $azone’s $azown $azdecisions $azis $azan $azexample $azof $azassertive
$azstyle $azof $azcommunication; $azthe $azresponse $azof $azothers $azto $azan $azassertive $azstatement
$azmay $azinclude $azmutual $azrespect.DIF: $azAnalysis $azREF: $azp. $az7 $azTOP: $azIntegrated $azProcess:
$azCommunication $azand $azDocumentation $azMSC: $azSafe $azand $azEffective $azCare
$azEnvironment: $azManagement $azof $azCare
4. The $aznurse $azis $azproviding $azcare $azto $aza $azpatient $azwho $azwas $azadmitted $azwith $azheart
$azfailure. $azThe $azpatient $azhas $aznot $azbeen $azfollowing $azthe $azprescribed $azdiet $azor $aztaking
$azthe $azprescribed $azmedications. $azWhich $aztype $azof $azcommunication $azapproach $azis
$azmost $azimportant $azfor $azthe $aznurse $azto $azuse $azwith $azthis $azpatient $azto $azfacilitate $aza
$azchange $azin $azself-care $azbehavior?
a. Authoritative, $azhonest, $azand $azoutright $azcommunication
b. Assertive, $azresponsible, $azand $azcaring $azcommunication
c. Aggressive, $azsympathetic, $azand $azrealistic $azcommunication
d. Positive, $azexpert, $azand $azfocused $azcommunication
ANS:B
Communication $azmust $azbe $aztechnically $azresponsible, $azassertive, $azand $azcaring $azto
$azfacilitate $aza $azchange $azin $azbehavior.DIF: $azKnowledge/Comprehension $azREF: $azp. $az13
$azTOP: $azIntegrated $ a z Process: $azCommunication $azand $azDocumentation $azMSC:
$azPsychosocial $azIntegrity
5. Which $ a z are $ a z examples $ a z of $ a z a $ a z nurse $ a z who $ a z is $ a z communicating
$az responsibly? $ a z (Select $ a z all $azthat $azapply)
a. The $aznurse $azuses $ a z profanity $ a z to $ a z respond $ a z to $ a z a $azclient $ a z who $azis
$ a z intoxicated $ a z and $ a z verbally $azabusive.
b. The $aznurse $azhelps $aza $azclient $aztalk $azto $azfamily $azmembers $azabout
Communication in Nursing 10th Edition
$az $az $az $az
Julia Balzer Riley
$az $az
, Table of Contents
$az $az
Chapter $az1: $azResponsible, $azAssertive, $azCaring $azCommunication $azin $azNursing
$az Chapter $az2: $azThe $azClient-Nurse $azRelationship: $azA $azHelping
$az Relationship $azChapter $az3: $azSolving $azProblems $azTogether
Chapter $az4: $azUnderstanding $azEach $azOther: $azCommunication $azand
Culture $azChapter $az5: $azDemonstrating $azWarmth
$az
Chapter $az6: $azShowing $azRespect
$az Chapter $az7: $azBeing $azGenuine
$az Chapter $az8: $azBeing
$az Empathetic $azChapter $az9: $azUsing
$az Self-Disclosure $azChapter $az10:
$az Being $azspecific $azChapter $az11:
$az Asking $azQuestions $azChapter
$az 12: $azExpressing $azOpinions
$az Chapter $az13: $azUsing $azHumor
Chapter $az14: $azEmbracing $azthe $azSpiritual $azJourney $azof $azHealth $azCaring, $azMeaning
Making $azChapter $az15: $azRequesting $azSupport
$az
Chapter $az16: $azOvercoming $azEvaluation
Anxiety $azChapter $az17: $azWorking $azwith
$az
$az Feedback $azChapter $az18: $azUsing
$az Relaxation $aztechnique
Chapter $az19: $azIncorporating $azImagery $azin $azProfessional $azPractice $azand $azSelf-
Care $azChapter $az20 $azIncorporating $azPositive $azSelf-Talk
Chapter $az21: $ a z Learning $azto $azWork $azTogether $azin $azGroups
Chapter $az22: $azThe $azChanging $azWorld $azof $azElectronic
Communication $azChapter $az23: $azLearning $azConfrontation
$az
$az skills
Chapter $az24: $azRefusing $azUnreasonable $azRequests
Chapter $az25: $azCommunicating $azAssertively $azand $azResponsibly $azwith $azDistressed $azClients $azand
$az Colleagues $azChapter $az26: $azCommunicating $azAssertively $azand $azResponsibly $azwith $azAggressive
$az Clients $azand $azColleagues $azChapter $az27: $azCommunicating $azAssertively $azand $azResponsibly
$az with $azUnpopular $azClients
Chapter $az29: $azCommunicating $azat $azthe $azEnd-
of-Life Chapter
$az $az 30: $az Continuing $az the
$az Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
$az $az $az $az $az
$az
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
$az $az $az $az $az $az $az
Test $azBank
Multiple $azChoice
$az
1. Which $ a z statement $ a z describes $ a z the $ a z affective $ a z aspect $ a z of
$ a z learning $ a z effective $azcommunication $azstrategies?
a. “The $aznurse $azshould $azuse $azclear, $azdirect $azstatements $azusing $azobjective $azwords.”
b. “The $aznurse $azuses $azbody $azlanguage $azthat $azis $azcongruent $azwith $azthe $azverbal $azmessage.”
c. “The $aznurse $azbelieves $azthat $azpositive $azcommunication $azstrategies $azbuild $azconfidence.”
d. “The $aznurse $azpractices $azassertive $azand $azresponsible $azcommunication $azstrategies.”
ANS:C
Learning $azinvolves $azthree $azdomains: $azthe $azcognitive $azaspects $az(understanding $azand
$azmeaning), $azaffective $azaspects $az(feelings, $azvalues, $azand $azattitudes), $azand $azpsychomotor
$azaspects $az(physical $azcapability).Learning $azbasic $azcommunication $azskills $azinvolves $azthe
$azcognitive $azdomain; $azbuilding $azconfidence $azthrough $aza $azbelief $azin $azthe $azvalue $azand
$azimpact $azof $azpositive $azcommunication $azis $azthe $azaffective $azdomain; $azand $azputting $azskills
$azinto $azaction $azis $azthe $azpsychomotor $azdomain.DIF: $azComprehension $azREF: $azp. $az13 $azTOP:
$azIntegrated $azProcess: $azCommunication $azand $ a z Documentation $azMSC: $azPsychosocial
$azIntegrity
2. The $aznurse $azmanager $azasks $azthe $azstaff $aznurse $azto $azwork $azan $azextra $azshift. $azWhich
response $azby $azthe $azstaff $aznurse $azis $azassertive $azand $azbased $azon $azrational $azbeliefs?
$az
a. “I $azdon’t $azwant $azyou $azupset, $azso $azI $azwill $azwork $azextra.”
b. “Why $azdo $azI $azalways $azhave $azto $azcover $azextra $azshifts?”
c. “I $azam $aznot $azable $azto $azwork $azan $azextra $azshift.”
d. “If $azyou $azcan’t $azfind $azanyone $azelse, $azI $azwill $azdo $azit.”
ANS:C
The $azstaff $aznurse $azmay $azturn $azdown $azeven $aza $azreasonable $azrequest; $azan $azassertive
$azresponse $azavoids $azirrational $azbeliefs. $azIrrational $azbeliefs $azoccur $azas $aza $azresult $azof $azbeing
$azanxious $azabout $azassertiveness $azor $azfocusing $azon $azpossible $aznegative $azoutcomes.DIF:
$azAnalysis $azREF: $azp. $az8 $azTOP: $azIntegrated $azProcess: $azCommunication $azand
$azDocumentation $azMSC: $azSafe $azand $azEffective $azCare $azEnvironment: $azManagement $azof
$azCare
, 3. A $aznurse $azmanager $azoffers $aza $azstaff $aznurse $aza $azchoice $azbetween $azworking $az8- $azor
$az12-hour $azshifts. $azWhich $azstatement, $azif $azmade $azby $azthe $azstaff $aznurse, $azis
$aznonassertive $azand $azmay $azresult $azin $aza $azfrustrated $azresponse $azfrom $azthe $aznurse
$azmanager?
a. “I $azwant $azto $azdecide $azthe $azshifts $azfor $azall $azof $azthe $azother $azstaff $aznurses.”
b. “Do $azwhatever $azyou $azwant. $azIt $azdoesn’t $azreally $azmatter $azto $azme.”
c. “Thank $azyou $azfor $azoffering $azme $aza $azchoice. $azI $azprefer $az12-hour $azshifts.”
d. “You $azwill $aznever $azbe $azable $azto $azgive $azme $azwhat $azI $azreally $azwant $azto $azwork.”
ANS:B
A $azstatement $azthat $azallows $azothers $azto $azmake $azdecisions $azfor $aza $azperson $azis $azan $azexample
$azof $aza $aznonassertive $azstyle $azof $azcommunication; $azthe $azresponse $azof $azothers $azto $aza
$aznonassertive $azstatement $azmay $azinclude $azdisrespect, $azguilt, $azanger, $azor $azfrustration.
$azStatements $azthat $azmake $azchoices $azfor $azothers $azor $azthat $azare $azaccusations $azare $azexamples
$azof $azaggressive $azstyles $azof $azcommunication; $azthe $azresponse $azof $azothers $azto $azan
$azaggressive $azstatement $azmay $azinclude $azhurt, $azdefensiveness, $azor $azhumiliation. $azA
$azstatement $azthat $azallows $azmaking $azone’s $azown $azdecisions $azis $azan $azexample $azof $azassertive
$azstyle $azof $azcommunication; $azthe $azresponse $azof $azothers $azto $azan $azassertive $azstatement
$azmay $azinclude $azmutual $azrespect.DIF: $azAnalysis $azREF: $azp. $az7 $azTOP: $azIntegrated $azProcess:
$azCommunication $azand $azDocumentation $azMSC: $azSafe $azand $azEffective $azCare
$azEnvironment: $azManagement $azof $azCare
4. The $aznurse $azis $azproviding $azcare $azto $aza $azpatient $azwho $azwas $azadmitted $azwith $azheart
$azfailure. $azThe $azpatient $azhas $aznot $azbeen $azfollowing $azthe $azprescribed $azdiet $azor $aztaking
$azthe $azprescribed $azmedications. $azWhich $aztype $azof $azcommunication $azapproach $azis
$azmost $azimportant $azfor $azthe $aznurse $azto $azuse $azwith $azthis $azpatient $azto $azfacilitate $aza
$azchange $azin $azself-care $azbehavior?
a. Authoritative, $azhonest, $azand $azoutright $azcommunication
b. Assertive, $azresponsible, $azand $azcaring $azcommunication
c. Aggressive, $azsympathetic, $azand $azrealistic $azcommunication
d. Positive, $azexpert, $azand $azfocused $azcommunication
ANS:B
Communication $azmust $azbe $aztechnically $azresponsible, $azassertive, $azand $azcaring $azto
$azfacilitate $aza $azchange $azin $azbehavior.DIF: $azKnowledge/Comprehension $azREF: $azp. $az13
$azTOP: $azIntegrated $ a z Process: $azCommunication $azand $azDocumentation $azMSC:
$azPsychosocial $azIntegrity
5. Which $ a z are $ a z examples $ a z of $ a z a $ a z nurse $ a z who $ a z is $ a z communicating
$az responsibly? $ a z (Select $ a z all $azthat $azapply)
a. The $aznurse $azuses $ a z profanity $ a z to $ a z respond $ a z to $ a z a $azclient $ a z who $azis
$ a z intoxicated $ a z and $ a z verbally $azabusive.
b. The $aznurse $azhelps $aza $azclient $aztalk $azto $azfamily $azmembers $azabout
