Panda Express Module 3 Test Questions and Answers Fully Solved
The top 3 goals for this year - Answers Finish training & become AM; pay off credit card debt; save up to
$15000 by the end of 2020.
How will I know if I reach my top 3 goals? - Answers Prompt to became AM; check my credit card debt;
check my savings.
What great contribution have you made in past role? - Answers As Counter help, I always deliver
exceptional service for my guests; as shift lead, while I'm deliver excellent service to my guests, I also
show my associates how to do it; when I become AM, I will assist GM for the successful day to day
operation of the store, while training the new FOH & BOH associates to know their responsibility and
expectations from Panda. Together, we deliver exceptional service and achieve our financial target.
Why is it important to perform management opening tasks according to the Panda standard? - Answers
It standardize the minimum required steps to open the store, which is great operation.
Demonstrate the ability to properly perform management opening tasks? - Answers Beside have the
knowledge of FOH & BOH opening procedure, also able to do safe count, walk through and host pre-
shift meeting regularly.
Knowledge of Sales $$ for first 30 minutes and one hour of opening? - Answers Bases the sales by 30
minutes (<> $75) to determine batch size (#1 or #1/2); (first 30 minutes, have R1, M1, C1, promotion
item and top 5 most popular items ready; maximum 2 orders of each appetizer); (one hours, should
have all sides and entrees and appetizers ready for guests.
Why is important to perform management closing tasks according to the Panda standard? - Answers It
standardize the minimum required to close the store, which reduce labor cost & food waste, and lead to
great operation.
What is the purpose of a pre-shift meeting? - Answers Inform associates the changes in store;
acknowledge associates/the team accomplishments; build teamwork with associates; involved
associates in operational improvement.
The associate can demonstrate how to have an effective pre-shift meeting and assign associates to the
right position? - Answers Before meeting (create meeting agenda, schedule the meeting in advance, tell
everyone the topic, time and location, organize meeting materials); during meeting ( encourage
participation, stick to agenda, Crete a comfortable environment, and create discussion).
Why being respectful to associates important? - Answers because people are the foundation of Panda;
we grow our business by growing our people.
What are some ways I can show respect to associates? - Answers Give full attention when listen to
associates; restate what I hear, which shows I am listening and understanding the associate; when
talking, always acknowledge associates' good performance and then mention the opportunity areas that
, can be improve; never compare associate to another associate and make time with associates to give
regular feedback.
What are the benefits of being respectful to our associates? - Answers develop future leaders; decrease
associates turnover; company save time & money; increase guest satisfaction; happy associates = happy
guests and more business.
The associates can demonstrate how to give constructive feedback? - Answers Observe associates'
performance; prepare/review material; let associate know how to improve by teaching and showing;
allow associates to practice; follow up with associates to make sure they are fully understand.
Understand Panda culture and Business skill-set (how to share about store business and host
conversation)? - Answers Able to analyze P&L statement for a specfic period of time.
Demonstrate ability to conduct store walk-through from guest perspective knowledge how to achieve
Great Operation Standards? - Answers FOH associates habits & service; BOH associates habits;
Ambiance (Lobby, drink stations, restroom, lighting, music, TV); Steamtable management; cashing
handling .
Why teaching important? - Answers teaching help manage cost, reduce associates turnover & increase
sales; it give associates tools and resources to deliver exceptional guest service; lead to higher job
satisfaction, improve performance and motivate associates.
What is the purpose of Food Tools? - Answers To improve the accuracy of food ordering, and avoid
over/under ordering.
What are the 5 steps of Food Toos? - Answers 1. Order Schedule.
2. Set Item List.
3. Order Sheet.
4. Review Order.
5. Order History
What is the first step of Food Tools? - Answers Order Schedule: order cut-off day (the last day to order)
and delivery Day (the day items will be deliver).
What is the second step of Food Tools? - Answers Set Item List: show all available items to order for the
store; I can add/delete items for business need (ex. promotional item).
How could you use Food Tools to identify areas of opportunity? - Answers Check how accurate the
associate did the inventory OHC count; accurate food ordering affect Food Cost.
The top 3 goals for this year - Answers Finish training & become AM; pay off credit card debt; save up to
$15000 by the end of 2020.
How will I know if I reach my top 3 goals? - Answers Prompt to became AM; check my credit card debt;
check my savings.
What great contribution have you made in past role? - Answers As Counter help, I always deliver
exceptional service for my guests; as shift lead, while I'm deliver excellent service to my guests, I also
show my associates how to do it; when I become AM, I will assist GM for the successful day to day
operation of the store, while training the new FOH & BOH associates to know their responsibility and
expectations from Panda. Together, we deliver exceptional service and achieve our financial target.
Why is it important to perform management opening tasks according to the Panda standard? - Answers
It standardize the minimum required steps to open the store, which is great operation.
Demonstrate the ability to properly perform management opening tasks? - Answers Beside have the
knowledge of FOH & BOH opening procedure, also able to do safe count, walk through and host pre-
shift meeting regularly.
Knowledge of Sales $$ for first 30 minutes and one hour of opening? - Answers Bases the sales by 30
minutes (<> $75) to determine batch size (#1 or #1/2); (first 30 minutes, have R1, M1, C1, promotion
item and top 5 most popular items ready; maximum 2 orders of each appetizer); (one hours, should
have all sides and entrees and appetizers ready for guests.
Why is important to perform management closing tasks according to the Panda standard? - Answers It
standardize the minimum required to close the store, which reduce labor cost & food waste, and lead to
great operation.
What is the purpose of a pre-shift meeting? - Answers Inform associates the changes in store;
acknowledge associates/the team accomplishments; build teamwork with associates; involved
associates in operational improvement.
The associate can demonstrate how to have an effective pre-shift meeting and assign associates to the
right position? - Answers Before meeting (create meeting agenda, schedule the meeting in advance, tell
everyone the topic, time and location, organize meeting materials); during meeting ( encourage
participation, stick to agenda, Crete a comfortable environment, and create discussion).
Why being respectful to associates important? - Answers because people are the foundation of Panda;
we grow our business by growing our people.
What are some ways I can show respect to associates? - Answers Give full attention when listen to
associates; restate what I hear, which shows I am listening and understanding the associate; when
talking, always acknowledge associates' good performance and then mention the opportunity areas that
, can be improve; never compare associate to another associate and make time with associates to give
regular feedback.
What are the benefits of being respectful to our associates? - Answers develop future leaders; decrease
associates turnover; company save time & money; increase guest satisfaction; happy associates = happy
guests and more business.
The associates can demonstrate how to give constructive feedback? - Answers Observe associates'
performance; prepare/review material; let associate know how to improve by teaching and showing;
allow associates to practice; follow up with associates to make sure they are fully understand.
Understand Panda culture and Business skill-set (how to share about store business and host
conversation)? - Answers Able to analyze P&L statement for a specfic period of time.
Demonstrate ability to conduct store walk-through from guest perspective knowledge how to achieve
Great Operation Standards? - Answers FOH associates habits & service; BOH associates habits;
Ambiance (Lobby, drink stations, restroom, lighting, music, TV); Steamtable management; cashing
handling .
Why teaching important? - Answers teaching help manage cost, reduce associates turnover & increase
sales; it give associates tools and resources to deliver exceptional guest service; lead to higher job
satisfaction, improve performance and motivate associates.
What is the purpose of Food Tools? - Answers To improve the accuracy of food ordering, and avoid
over/under ordering.
What are the 5 steps of Food Toos? - Answers 1. Order Schedule.
2. Set Item List.
3. Order Sheet.
4. Review Order.
5. Order History
What is the first step of Food Tools? - Answers Order Schedule: order cut-off day (the last day to order)
and delivery Day (the day items will be deliver).
What is the second step of Food Tools? - Answers Set Item List: show all available items to order for the
store; I can add/delete items for business need (ex. promotional item).
How could you use Food Tools to identify areas of opportunity? - Answers Check how accurate the
associate did the inventory OHC count; accurate food ordering affect Food Cost.
