CHAA STUDY GUIDE.
Under tittle III of the Americans with disabilities act, hospitals are required to: - CORRECT ANSWER
Provide resources to eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey? - CORRECT ANSWER What data
measures are needed to care for the patient
Which is not a purpose of any quality improvement program? - CORRECT ANSWER Blame someone for
the mistake
Which of the following is not a patient satisfaction survey : - CORRECT ANSWER CMS survey
Communication is: - CORRECT ANSWER exchange of information
Which is not KPI in Patient Access? - CORRECT ANSWER CLABSI
HEAT stands for: - CORRECT ANSWER Hear
Empathize
Apologize
Take responsibility for actions.
All of the following are ways we communicate, except: - CORRECT ANSWER Eating
What are the three steps to communication? - CORRECT ANSWER Encoding
, Transmission
Decoding
Compassion and Respect can be demonstrated in all of the following ways, except: - CORRECT ANSWER
Calling the patient "DEAR"
What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under
Medicare Part A? - CORRECT ANSWER Medicare Two - midnight rule
Which program is responsible for protecting the integrity of the hospital and human services (HHS)
program by detecting and preventing fraud? - CORRECT ANSWER OIG
An effective compliance level has a minimum of how many levels? - CORRECT ANSWER 7
All of the following are part of an effective compliance program except: - CORRECT ANSWER Creating
standards of privacy
EMTALA is a regulation which protects patient from what? - CORRECT ANSWER Not being treating in an
emergency due to lack of ability to pay
All of the following are examples of PHI except: - CORRECT ANSWER Financial assistance brochure
Meaningful use is an incentive program to: - CORRECT ANSWER Increase the adoption of qualified
electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving
observation status that they may have a co-payment and co-Insurance. - CORRECT ANSWER MOON
All of the following are examples of fraud and abuse except: - CORRECT ANSWER Unknowingly billing
for services at a higher complexity
Under tittle III of the Americans with disabilities act, hospitals are required to: - CORRECT ANSWER
Provide resources to eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey? - CORRECT ANSWER What data
measures are needed to care for the patient
Which is not a purpose of any quality improvement program? - CORRECT ANSWER Blame someone for
the mistake
Which of the following is not a patient satisfaction survey : - CORRECT ANSWER CMS survey
Communication is: - CORRECT ANSWER exchange of information
Which is not KPI in Patient Access? - CORRECT ANSWER CLABSI
HEAT stands for: - CORRECT ANSWER Hear
Empathize
Apologize
Take responsibility for actions.
All of the following are ways we communicate, except: - CORRECT ANSWER Eating
What are the three steps to communication? - CORRECT ANSWER Encoding
, Transmission
Decoding
Compassion and Respect can be demonstrated in all of the following ways, except: - CORRECT ANSWER
Calling the patient "DEAR"
What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under
Medicare Part A? - CORRECT ANSWER Medicare Two - midnight rule
Which program is responsible for protecting the integrity of the hospital and human services (HHS)
program by detecting and preventing fraud? - CORRECT ANSWER OIG
An effective compliance level has a minimum of how many levels? - CORRECT ANSWER 7
All of the following are part of an effective compliance program except: - CORRECT ANSWER Creating
standards of privacy
EMTALA is a regulation which protects patient from what? - CORRECT ANSWER Not being treating in an
emergency due to lack of ability to pay
All of the following are examples of PHI except: - CORRECT ANSWER Financial assistance brochure
Meaningful use is an incentive program to: - CORRECT ANSWER Increase the adoption of qualified
electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving
observation status that they may have a co-payment and co-Insurance. - CORRECT ANSWER MOON
All of the following are examples of fraud and abuse except: - CORRECT ANSWER Unknowingly billing
for services at a higher complexity
