NAHUC Exam Review Questions with verified
answers rated A+
1. . As the H.U.C., which of the following will positively Smile and pay
attention to
promote customer service with visitors in your depart- the visitor
while issuing a
ment? greeting.
2. The unit is very busy with admissions and I can help. Let me
discharges. A family member of a new reprint it for you so
admission approaches the desk with a patient care is not
question. As the H.U.C., your most appro- priate delayed.
thought/action should be:
3. A new 56-year-old male patient was recently Good evening. My
admitted to your unit. His family member name is Mary and let
approaches the desk asking when a me see what I can
physician would see the patient. The H.U.C.'s find out.
most appropriate response would be:
4. A colleague from the radiology department My name is Sue, the
approach- es the desk where you are working as H.U.C. Let's see if we
the H.U.C. They are visibly upset and appear to can figure this out.
be angry over an order that was entered
incorrectly. As the H.U.C. on duty, your most
appropriate greeting may be:
5. It is important to look at the when greeting some- person
one at a busy workstation.
6. The same hand gestures used in greeting cultures and families.
someone may have different meanings in
different:
1/
1
answers rated A+
1. . As the H.U.C., which of the following will positively Smile and pay
attention to
promote customer service with visitors in your depart- the visitor
while issuing a
ment? greeting.
2. The unit is very busy with admissions and I can help. Let me
discharges. A family member of a new reprint it for you so
admission approaches the desk with a patient care is not
question. As the H.U.C., your most appro- priate delayed.
thought/action should be:
3. A new 56-year-old male patient was recently Good evening. My
admitted to your unit. His family member name is Mary and let
approaches the desk asking when a me see what I can
physician would see the patient. The H.U.C.'s find out.
most appropriate response would be:
4. A colleague from the radiology department My name is Sue, the
approach- es the desk where you are working as H.U.C. Let's see if we
the H.U.C. They are visibly upset and appear to can figure this out.
be angry over an order that was entered
incorrectly. As the H.U.C. on duty, your most
appropriate greeting may be:
5. It is important to look at the when greeting some- person
one at a busy workstation.
6. The same hand gestures used in greeting cultures and families.
someone may have different meanings in
different:
1/
1
